Travel Counsellors Reviews 

26,136
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 13,574 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional organization, noting how they completely take the stress out of holiday planning. Travelers deeply appreciate the personalized recommendations and the remarkably smooth booking process from start to finish. Some people were satisfied with the continuous support provided during their trips, ensuring every single detail was managed smoothly. Consumers also highlighted the quick responses to any queries and the exceptionally helpful advice received throughout the entire journey. Reviewers truly value the extra personal touches and complete peace of mind knowing someone is always available to help.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting exceptional service, thorough... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting stress-free and seamless booking... See more

Service

Customers consistently note positive experiences with service, highlighting that arrangements are first class... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that representatives are helpful, efficient,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt and helpful support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish booking with Rebecca and her team at Travel Counsellors was stress free. Having sent a list of wishes a number of options were shared, then once confirmed the trip we wanted the b... See more

Rated 5 out of 5 stars

Everything went smoothly. Nicki touched place a few times during trip to see if she could help with anything like booking onto return flights but everything was so well planned and explained that we d... See more

Rated 5 out of 5 stars

We have just returned from our trip to Crete and everything was lovely and easy for us our out family throughout. From being sent options to view, booking and any additional support we needed througho... See more

Rated 5 out of 5 stars

The more Cara gets to know us, the better she's able to tailor each holiday to our wishes. She never misses a beat and is always contactable should we have any queries. We've been using Travel Counse... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Holiday Accommodation Service
  5. Ski Holidays
  6. Tour Operator

Written by the company

At Travel Counsellors, we are more than just a travel company - we are a community of caring professionals dedicated to creating extraordinary travel experiences. Whether that’s when we’re crafting personal travel itineraries for our leisure customers and corporate clients, supporting our Travel Counsellor business owners to show care and outstanding levels of personal service to their customers, working positively with our supplier partners, or by simply, looking after one another, within our people-powered, globally connected community. Our innovative and fast-growing technology platform enables the human connections our Travel Counsellors create every day. Now numbering over 2000 Travel Counsellors in six countries, our community is growing but we continue to deliver the personal touch, aiming to make each interaction with our customers, our partners and each other, feel special. We recognise that travel is both a privilege and can be used as a force for good, not only for the purposes of education, experience and, of course, enjoyment, but to support the communities across that globe that we travel to and work within. Our aim is to continue to create a diverse, open, and inclusive community here at Travel Counsellors, where memories are made daily, and where people – our TCs, customers, clients and colleagues – beat at the very heart of everything we do. Travel Counsellors is the proud winner of a 2020 Queen's Award for Enterprise in International Trade, Best National Travel Retailer in the 2022 British Travel Awards, TTG Top 50 Luxury Travel Agency of the Year 2024, TTG Top 50 Business Travel Agency of the Year 2024 and listed in the Sunday Times Best Places to Work 2024, supported by WorkL.

Written by the company


Contact info

  • Travel Counsellors is based in the UK, Ireland, the Netherlands, Belgium, South Africa, UAE , United Kingdom

  • www.travelcounsellors.com

5.0

Excellent

TrustScore 5 out of 5

26K reviews

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5.0

All reviews

(26,136)

12,840 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Very well planned itinerary by Neil Maslen, our travel advisor, who has planned our worldwide holidays for a long time now.
He is available at all hours to talk through any issues that come up.
Great service as always. Thank you.

August 25, 2026
Rated 5 out of 5 stars

Sol really was informative at every…

Sol really was informative at every stage. After saving our holiday (which was previously cancelled by the tour operator) within 24hrs. We were guided through every stage of our booking and whilst we were away. Quick replies and felt at ease.

August 26, 2026
Rated 5 out of 5 stars

Hannah was absolutely brilliant

Hannah was absolutely brilliant from start to finish! She booked me a fantastic holiday and made the whole process so easy and stress-free. She was always on hand to answer any questions, offered great advice, and was a massive help throughout the whole experience.
I couldn’t have asked for a better service and would definitely recommend Hannah to anyone looking to book their next holiday. Thank you so much for all your help!

September 6, 2026
Rated 5 out of 5 stars

transfer to and from airport very helpful and well worth doing.

People were helpful. Check in is now very different and can be confusing. A helpful staff to help through is good.
New E.E.Scheme can be intimidating but don't be put off.
Finland very good and Helsinki very relaxing place: not overcrowded. People most welcoming.
All in all very good!
Travel councillor provided very good choice of hotels . Good knowing your there.

September 3, 2026
Rated 5 out of 5 stars

Turkey break

Everything organised perfectly by Cara as usual no problems whatsoever. I know booking with Cara means all I have to do is pack a bag and go to the airport xx

August 29, 2026
Rated 5 out of 5 stars

Travel Counsellors are the best

Travel Counsellors are the best. Lisa looked after me when a flight was delayed and then cancelled, always responding to anxious texts with calm reassurance despite it being a Sunday evening, and even checking I’d got home safely the next day.
I can’t recommend them highly enough.

September 6, 2026
Rated 5 out of 5 stars

Superb Service

I cannot recommend using Travel Counsellors, especially Pete Whitehead, enough. HIs efficiency and expertise is second to none and combining that with the personal bespoke service means I will be getting Pete to arrange my next luxury holiday

August 31, 2026
Rated 5 out of 5 stars

First time customer, would recommend

First time using this service. We often book our own however could not decide on any locations. Jill was a great help and narrowing down what we wanted and finding a good deal that ticked the boxes. Everything was organised in one package which saved having to sort anything else out. Relaxing week away for us both. Peace of mind and Jill was on hand for any queries we had even on the day of travelling.

August 29, 2026
Rated 5 out of 5 stars

First Explora Cruise

First Explora Cruise - Di Rhodes
Di looked after us all throughout the process of booking/sailing and returning from this cruise. It was our first time with Explora and she gave us the benefit of her exceptional experience and knowledge to take full advantage of the beautiful ship. Wouldn’t hesitate to recommend her for giving us true peace of mind with this booking. Truly professional and we are very happy to have found such a conscientious & experienced TA. Thank you Di 😊

August 30, 2026
Rated 5 out of 5 stars

We stayed 1 night in Athens then…

We stayed 1 night in Athens then transfer to our cruise, everything ran seamlessly from the private transfers to accommodation and then a fabulous cruise, debs precision to detail is 1st class,she definitely thinks of absolutely everything when booking holidays

August 30, 2026
Rated 5 out of 5 stars

Multiple Celebrations

This was an unusual request, a family trip for 17 to celebrate a 40th and 18th. Which turned into a babymoon after finding out I was pregnant.
Jay took the stress, made it easy and gave us luxury. Which is not something I am sure you will be shocked to hear when I say we went to Benidorm.

Thank you Jay from all of us and we will be using you again.
I will also recommend you to anyone that is looking to book their travels.

September 3, 2026
Rated 5 out of 5 stars

Thank you Emma West!!!

Thank you Emma West!!!! We’ve just returned from an amazing family safari in Kenya followed by a week in Zanzibar, and it exceeded all our expectations. From the very beginning, Emma made everything so easy and stress-free. Every transfer, hotel, safari experience and excursion was perfectly organised, meaning we could just relax and enjoy the adventure. The Maasai Mara was incredible, and finishing the trip with a few days in Zanzibar was the perfect balance of excitement and relaxation.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Michelle Hyland highly recommended

Michelle arranged a family holiday to Turkey for us and provided an excellent service. She took the stress away from us as we didn’t have to organise anything ourselves. It was reassuring knowing that she was on the end of the telephone should we need her during the trip. We will definitely request her expertise when going abroad in the future. Thanks Michelle!

August 28, 2026
Unprompted review

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