I ordered cash online, to be collected airside at the airport, as I usually do, but, this time, the order of collection points had been changed on the Web page - for no reason that I can fathom - and... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I didn't use much so far had use few time and didn't find any difficulty. One thing is bad when top up the credit card we have been charged fee and when spending have to pay out charges again.
Company replied
Always find travelex has the best rate out of usual suppliers. Easy to order and collect at the airport before heading off. Staff always friendly. Only improvement would be some smaller denominations.... See more
Company replied
Everything arranged for us from transfers to experiences to provided technology were excellent! The guides (Mai and Reiko) that were arranged were wonderful! Very knowledgeable and went out of their... See more
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Company details
Written by the company
We exist to simplify your access to international money, however and whenever. Founded in 1976, we are one of the market leading providers of foreign exchange services and are present in more than 20 countries around the world. We maintain a network of over 900 ATMs and operate more than 1,100 stores in some of the world’s top international airports, major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.
Written by the company
Contact info
Worldwide House, PE3 6SB, Peterborough, United Kingdom
- 0345 8727 627
- customerservices@travelex.com
- www.travelex.co.uk
4.3
Excellent
46K reviews
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I would strongly advise anyone to avoid…
I would strongly advise anyone to avoid this company and its travel card.
Before travelling, we attempted to top up our travel card with £1,000, converting it to US dollars. The transaction was declined due to what the app described as an "error." As we were already on holiday and needed access to funds, I then tried topping up £20 from my bank account, which was successful. Assuming the previous issue had been resolved, I attempted to top up a further £985. This transaction was also declined with the same app error.
Despite both larger transactions being declined, the £1,000 and £985 have both been taken from my account and my partner's account, leaving us without access to our money.
This has been an incredibly stressful experience while abroad. When I contacted customer services, communication was very difficult, and the only response we repeatedly received was that they "could not see the transaction." After requesting to speak to a supervisor, I was eventually informed that there is a £500 daily top-up limit. However, this restriction is not clearly stated anywhere within the app and in fact, the app contradicts this as it states a maximum top up of £5,000.
As a result, my partner and I have been left without access to our money for 2–3 days while waiting for the pending transactions to be reversed. Being left without funds during a holiday due to unclear limits and poor customer support is completely unacceptable.
Based on my experience, I cannot recommend this company or its travel card. I would strongly encourage others to consider alternative providers to avoid the risk of having their holiday disrupted in the same way.
July 1, 2026
Unprompted review
Reply from Travelex UK
We’re extremely sorry for the inconvenience you’ve experienced. Please send us the details at Helpdesk.Onlinetravelmoney@travelex.com so we can follow up and put it right for you. Kind regards, Online Support Team.
Reply from Travelex UK
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
I would avoid at this company at all…
I would avoid at this company at all costs they take your money do not deliver your money then accuse you they fortify signatures keep away from this company
June 24, 2026
Reply from Travelex UK
That’s not the level of service we aim for, and we completely understand your frustration. Please email us at Helpdesk.Onlinetravelmoney@travelex.com so we can find out what happened and do our best to resolve it. Safe travels! Kind regards, Online Support Team.
Was easy transaction for someone older…
Was easy transaction for someone older and fairly understandable
June 22, 2026
Reply from Travelex UK
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Very quick deivery
Very quick deivery, fair rate of exchange. Usual excellent service from Travelex.
June 25, 2026
Reply from Travelex UK
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Reply from Travelex UK
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Reply from Travelex UK
Hello, and thank you for the 4-star review! We’re thrilled to have been a part of your journey and hope to keep improving so we can earn that final star next time. Safe and happy adventures ahead. Kind regards, Online Support Team.
I was not given correct ammount
I was not given correct ammount. Was in a rush so didn't check
June 25, 2026
Reply from Travelex UK
That’s not the level of service we aim for, and we completely understand your frustration. Please email us at Helpdesk.Onlinetravelmoney@travelex.com so we can find out what happened and do our best to resolve it. Safe travels! Kind regards, Online Support Team.
A easy and convenient way to get your…
A easy and convenient way to get your travel money. Always used them and always will.
June 25, 2026
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Very easy to order and good rate
Very easy to order and good rate. Delivered the following day as promised.
June 24, 2026
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Absolutely brilliant service booked…
Absolutely brilliant service booked money and a travel card on Wed and both were delivered 3 days later. Fabulous service thankyou
June 24, 2026
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
All good on order
June 24, 2026
Reply from Travelex UK
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Reply from Travelex UK
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Reply from Travelex UK
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Reply from Travelex UK
Oh no! That’s not what we like to hear. Please reach out to us at Helpdesk.Onlinetravelmoney@travelex.com so we can follow up and investigate what went wrong and make sure it doesn’t happen again. Travel well! Kind regards, Online Support Team.
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team
Reply from Travelex UK
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Superb service at Manchester airport…
Superb service at Manchester airport T3, chap pn counter was very friendly and gave us a mix of currency... customer service like that will make me come back
June 20, 2026
Reply from Travelex UK
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Currency delivered to your door at a…
Currency delivered to your door at a better rate than the high street. Check the rates for yourself; you cannot go wrong.
June 19, 2026
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
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