Travelsphere Reviews 

1,413
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 317 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers consistently praise the exceptionally knowledgeable, helpful, and friendly tour managers who organize wonderful, well-structured trips and provide fascinating historical insights. Travelers frequently appreciate the stunning natural scenery, incredibly smooth daily itineraries, and comfortable, centrally located accommodations experienced across various wonderful international destinations. Some reviewers were clearly not happy with the dining options, noting that certain food offerings felt mediocre, lukewarm, or simply unappealing. A few other people also felt that certain hotels or specific travel stops did not fully meet their personal expectations regarding overall room quality and comfort.

What people talk about most

Staff

Consumers find staff to be positive, frequently highlighting knowledgeable and friendly tour managers who... See more

Holidays

Users describe positive interactions with holidays, highlighting well-organized itineraries and wonderful... See more

Service

Clients share positive opinions on service, noting that tour directors and local representatives are... See more

Location

Reviewers mention positive feedback about location, emphasizing that hotels are centrally situated within... See more

Quality

Customers consistently note positive experiences with quality, praising the well-planned tours, clean hotels,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well organised tour from start to finish Excellent tour director very knowledgeable and helpful Good well appointed hotel with nicely decorated bedrooms Although a very popular and busy part of It... See more

Company replied

Rated 5 out of 5 stars

Such a great "week in Andalucia", with many highlights including the Mezquita in Cordoba, the Alhambra, Seville & Malaga. The Tour Director was excellent and gently guided us on the many tours. The ho... See more

Company replied

Rated 5 out of 5 stars

The tour was excellent. It was busy but you get to see so much. The tour manager keeps you updated with your surroundings providing interesting snippets of its history, that you may not know. The hote... See more

Company replied

Rated 5 out of 5 stars

The Travelsphere rep Peter McMichael was excellent and his local knowledge was exemplary. The local guides were also excellent. The scenery is off the scale but you need to be reasonably fit as there... See more

Company replied



Company details

  1. Tour Operator
  2. also in
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Tour Agency

About Travelsphere

Written by the company

Led by the heart.
Guided by experts.


For over 60 years, we have been taking people on the holiday of a lifetime, as a result, we can offer unrivalled local knowledge to help you get the best out of a destination. Whilst you could sit at home and pull together your own itinerary, mulling over which flight to take, where to stay and what to see when you get there - why not relax and let us look after the details.
Visit travelsphere.co.uk
Request a Brochure
Epic adventures,
meticulous attention to detail.

We're committed to making your holiday extra special. We take care in creating itineraries that are packed full of value with return flights, hand-picked accommodation, and plenty of incredible shared experiences.

From the very start of your holiday and throughout, one of our expert Holiday Directors will be on hand to help guide you through your chosen adventure, making sure you get safely from A to B, sharing insights about the local culture, and of course taking you to all the best sights. There’s free time built into each tour for your to make your own discoveries too – your Holiday Director can point out where to eat, the best places to shop and pick up that all important souvenir, as well as a few places of interest that you won’t find in a guidebook.

Book with confidence
All Travelsphere holidays are financially protected via ATOL(flight-inclusive holidays) and financial failure insurance (non-flight packages). Additionally, any money paid to Travelsphere is held in trust until you return from your holiday. The trust is governed by an independent third party, so you are 100% protected no matter what.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,413)

288 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very well organised and informative

Very well organised trips. Host guide was lovely and very knowledgeable. Trips were amazing and the local guides were brilluant.

September 1, 2026
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Reply from Travelsphere

Dear Judy
We are delighted to hear you enjoyed our well-organised excursions and that our knowledgeable team added to your experience.
Thank you for your wonderful feedback and we look forward to seeing you again soon.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

Great experience

Great experience. Very well organised.

September 10, 2026
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Reply from Travelsphere

Dear Michael
We're delighted to hear you had a great experience and found everything well organised while travelling with us.
Thank you for your kind words and we hope that we will see you again soon.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

Rob Hay the tour guide was excellent in…

Rob Hay the tour guide was excellent in every respect. He cannot be faulted in any way. He was efficient in his planning, communicated accurately, was knowledgeable and very friendly.

September 2, 2026
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Reply from Travelsphere

Dear Christopher
We're so glad to hear you had such a wonderful experience with our Holiday Director!
We truly appreciate your kind words and positive feedback and we do hope that we will see you again soon.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

Spectacular Amalfi Coast

I and a friend have just returned from the spectacular Amalfi Coast. Our flight was delayed and we were greeted at the airport by a friendly Travelsphere representative and immediately chauffeured to our lovely hotel in style in a Mecedes car.
We stayed in Minori the perfect base for sightseeing trips and for swimming at the beach. It was just ten minutes from the hotel. Elifi our knowledgeable and vibrant guide escorted us on our boat and bus trips to Pompeii, Amalfi ,Capri and Ravello. She was very personable and provided us with such wonderful and memorable experiences of our visit here.
We also met such lovely people in our group who enhanced our enjoyment of our time here. Highly recommended.

August 29, 2026
Unprompted review
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Reply from Travelsphere

Thank you for sharing your reflections of your time on the Amalfi Coast. It is incredibly heartening to hear that despite your initial flight delay, our team was able to turn your arrival into a seamless, stylish welcome.
Minori truly is a excellent base, and we are delighted that Elifi’s guidance and passion brought the history and beauty of Pompeii, Capri, and Ravello to life for you both. Our tours are built on the joy of shared adventures, and it is beautiful to know that the connections made within your group enhanced an already memorable journey.
We look forward to welcoming you both back for another memorable experience.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

The tour was well designed a good…

The tour was well designed a good location/hotel for all the excursions and free days Being based at just one hotel for the entire holiday made this ideal for a enjoyable relaxed experience of Lake Maggiore

August 31, 2026
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Reply from Travelsphere

Thank you for your review and we're so glad to hear you enjoyed your holiday with us exploring the delights of the lakes.
We do hope to see you again soon.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

First class service the tour director…

First class service the tour director was very knowledgeable about the area every thing ran smoothly. Hotel staff friendly and helpful absolutely fantastic experience this was our third holiday with Travelsphere and would definitely book another trip

August 31, 2026
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Reply from Travelsphere

Dear Mr Fairclough
Thank you for sharing the feedback about your recent holiday with us.
We are thrilled to hear that you experienced first-class service and that everything ran smoothly. It's fantastic that our Holiday Director's knowledge and the friendly hotel staff contributed to a great experience.
We look forward to welcoming you on another adventure soon!
Kind regards
The Travelsphere Team

Rated 1 out of 5 stars

Underwhelmed by this company!

Many folks have spoke to the tour director and he says
Im doing my best
All i can do is to write a report
It is up to others to change things

Cause for Concern
Not a great start, late taking off, after a 4am get up, a chocolate bar for breakfast and you had to pay for a cup of tea! I think they thought the plane was full of 5 year olds.
If we had paid a cheap price to a holiday company or airline, but, not this.

Arriving in Verona we were told we had to wait for another 30 to 40 minutes for another flight which had not landed to join us, go and have coffee and breakfast.

Then, the coach broke down with faulty brakes.

As soon as we ordered, our guide said come now we are going, we waited another 15 minutes some left their food others had not ordered, confusion and disorganisation, there must be a better way. Is this the first time in Italy for Travelsphere, we are now in a depressing old and tired room with the window facing an even older brick wall.

By this time we had not eaten for 18 hours!

We woke up in the middle of the night room was 26c 75% humidity no air con spent ages trying to get it to work only to find hotel had turned it all off and staff needed the managers permission to turn on again!
Even Budget Hotels have AC.

This is not the Duty of Care and Best Practice of an experienced travel company.

Now the driver parked between a road sign and bollard and got stuck for 30 minutes, it took several members of the public and drivers in both directions to completely stop the traffic in order for him to make mutiple manovers to get back onto the road!

In 30 years of international travel i have not experienced anything like it!

Ive just sat on the bed and a hard protruding something has stuck into me from under the base fitted sheet, on stripping the bed, it was a piece of plastic someone had left behind!

27 euros if you want use their own swimming pool as a guest of the hotel!

We are now going for a walk to see if we can get a better hotel, nothing can be worse.

September 5, 2026
Unprompted review
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Reply from Travelsphere

Dear Mr Powell
Thank you for sharing your feedback and we are very sorry to hear about the frustrations you have experience on the start of your holiday. This is certainly not the level of service or the seamless experience we pride ourselves on delivering.

As you are currently on tour, we want to help resolve these issues for you immediately. Please speak directly with your Holiday Director as soon as possible so they can address the room comfort, amenities, and hotel concerns locally.

If your issues are not resolved after speaking with your Holiday Director, please contact our Customer Care team (customer.care@travelsphere.co.uk) directly so we can provide further assistance.

We do want to ensure the remainder of your time in Italy is comfortable and enjoyable.

Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

Elephants

The Guide/Ranger
The other 5 in my jeep
Seeing more animals than we thought we ever would

August 17, 2026
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Reply from Travelsphere

Dear Stephanie
We're so glad you enjoyed your safari, saw so many animals and especially sharing those experiences with your fellow travellers! We appreciate your kind words about our team too.
We do hope to see you again soon.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

Fabulous Baltic Explorer…

Fabulous way to make new friends and see different countries with like minded people. The tour manager Jenny and our driver Moris were both very happy and enthusiastic about where they were taking us and very helpful

August 14, 2026
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Reply from Travelsphere

Dear Mrs Evans
We are so happy to hear you enjoyed making new friends and exploring different countries with us. It's wonderful that our team's enthusiasm contributed to such a positive experience.
We look forward to seeing you again soon.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

Excellent tour of Norway

Excellent tour , lovely hotels and brilliant tour manager

July 18, 2026
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Reply from Travelsphere

Dear Peter
We're pleased to hear that you enjoyed your Norwegian Wonders holiday with us.
Thank you for your review and we look forward to seeing you again soon.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

Great tour manager

Great tour manager, plenty to see & do , great group , had a laugh & thoroughly enjoyed the tour, maybe consider those less mobile when walking as I found it ok but older people may struggle a bit

July 16, 2026
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Reply from Travelsphere

Dear Wendy
Thank you for sharing your experience. We are so pleased that you connected with your fellow travellers and that our Holiday Director helped to create a wonderful holiday.
Thank you for your feedback regarding the walking pace for less mobile travellers. Ensuring every explorer can comfortably experience the destinations we travel to is very important to us.
We hope to see you again soon.
Kind regards
The Travelsphere Team

Rated 4 out of 5 stars

Itinerary

Itinerary
Guide
Weather
Other travelers on the tour

July 14, 2026
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Reply from Travelsphere

Dear Alan
Thank you for your review!
We hope to see you again soon.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

Good itinerary.Very good tour manager…

Good itinerary.Very good tour manager and driver who worked well together.

July 5, 2026
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Reply from Travelsphere

Dear Barbara
We're so glad you enjoyed the itinerary and appreciated our Holiday Director and team.
Thank you for your review and we hope to see you again soon.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

The holiday was great in spite of the airline

The holiday was great, but it could have been ruined. Our flight from Heathrow was cancelled by BA so we spent the first day and night at Heathrow. Our return flight from Milan was cancelled by BA so we had another night's delay.

However, our tour manager, Debbie was superb. She was calm, organised and professional and made sure we were well catered for and that the holiday went ahead successfully. Hotel was good (although the food was mediocre). Some of the tours had too much travel for too little visit.

July 12, 2026
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Reply from Travelsphere

Dear Clive
Thank you for your review. We are thrilled that despite the airline cancellations, your holiday was a great success.
We appreciate your feedback regarding your Holiday Director, Debbie, and we are pleased to hear that while BA's operational changes are entirely outside our control, we are relieved she navigated them so effectively for you. We will certainly pass on your kind words.
Your feedback regarding the travel times and dining is invaluable, and we will share this with our teams as we continually refine our itineraries.
We look forward to welcoming you on a smoother journey in the future.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

Bay of Naples

The itinerary was perfect for us. Karina was wonderful. Her expert knowledge enhanced every visit and her understated but effective organisation made everything work like clockwork. Karina's local knowledge meant that refreshment and lunch stops worked perfectly. The hotel was comfortable, well run with great views and helpful staff.

July 11, 2026
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Reply from Travelsphere

Dear Mrs Palmer
We are delighted to hear that the itinerary was a perfect match for you and that the hotel provided such a comfortable, welcoming base with those spectacular views.
It is great to know how much Karina’s presence enhanced your journey. We know how important our Holiday Directors are and your feedback is what we strive for.
Thank you for sharing your experience and we look forward to seeing you again soon.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

Everything was well planned

Everything was well planned, with good flexibility when needed

July 4, 2026
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Reply from Travelsphere

Dear Linda
We're very happy to hear that our planning met your expectations and there was flexibility for you to enjoy your holiday your way.
Thank you for your kind words and we hope to see you again soon.
Kind regards
The Travelsphere Team

Rated 3 out of 5 stars

The actual National Parks were fantastic.

The actual holiday sites was fantastic, but the hotels, which are described as being 'hand picked' and 'great quality hotels', was basically a lie!! Most of the hotels were 2* & 3*, and we're on the outskirts of the towns which made it very difficult getting dinner, as the hotels didn't have a restaurant to eat.
Also we were placed with an inadequate tour guide who barely left the coach, apart from visits to Walmarts, which again is another story!
We have complained to Travelsphere about everything but was offered a measly amount compensation, less than 5% of the total cost of the holiday!

May 5, 2026
Unprompted review
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Reply from Travelsphere

Dear Margaret
Thank you for your feedback. We are glad you enjoyed the fantastic National Parks, but we are sad to hear that the hotels and tour guide fell so short.
We hear your frustrations regarding the accommodation standards, locations, and the guide’s lack of engagement. Please accept our sincerest apologies for the impact this had on your holiday. While a formal resolution has been issued in line with our policies, pleased be assured your specific comments are reviewed to ensure these standards are thoroughly reviewed.
Your experience is vital to helping us improve, and we appreciate you sharing it.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

great group

great group
16 in total
well organized

July 3, 2026
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Reply from Travelsphere

Dear Deborah
We are so glad to hear that your group of 16 had such a well-organised and positive experience with us.
Thank you for your wonderful feedback and we hope to see you again soon.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

The trip was great

The trip was great. Was able to see a lot of Italy in two weeks. The tour director was knowledgeable and kept us well informed.

June 26, 2026
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Reply from Travelsphere

Dear Robin
We're delighted to hear you enjoyed your Grand Tour of Italy adventure. The knowledge of our Holiday Directors really helps to be immersed in a country with such a wealth of history and culture.
We appreciate your wonderful feedback.
Kind regards
The Travelsphere Team

Rated 5 out of 5 stars

Great organised escorted trip to…

Great organised escorted trip to Austria. Good hotel with great views.

July 3, 2026
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Reply from Travelsphere

Dear Jeremey
We're so happy to hear you enjoyed your Highlight of Austria tour with us.
Thank you for your review. We hope to see you again soon.
Kind regards
The Travelsphere Team

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