TravelStaytion Reviews 150

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent locations and well-maintained facilities, often highlighting the cleanliness, spaciousness, and comfort of the accommodations. Many people also commend the staff for their helpfulness, kindness, and attentiveness, noting that they contribute significantly to a positive and welcoming atmosphere. However, some people were dissatisfied with the booking process and service, citing issues such as incorrect addresses, last-minute cancellations, and difficulties in securing promised accommodations. There were also occasional reports of properties not matching descriptions, including problems with amenities like parking or cleanliness upon arrival.

What people talk about most

Location

Reviewers mention positive feedback about location. Customers frequently praise the convenience of being... See more

Facilities

Clients share positive opinions on facilities, frequently highlighting the cleanliness, spaciousness, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Booking process

Users describe ambiguous interactions with the booking process. While some customers found the process... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the excellent service, highlighting... See more

Based on these reviews

Rated 4 out of 5 stars

The house was secured, quite, nice and cosy, prepared for our arrival with the heating on. Large and confortable bedrooms, living room, fully equipped kitchen. In summer you can enjoy a nice terrace a... See more

Company replied

Rated 4 out of 5 stars

The visit did not start well because thegiven address was incorrect - 25, not 35. This meant we missed our scheduled handover of the keys and then had to wait around to get them. Once this was out o... See more

Company replied

Rated 5 out of 5 stars

We had a lovely week long stay at a Villa Clio. The villa had a pool and BBQ which we made good use of and there were also many local restaurants within 20-30 mins walking distance for great food. The... See more

Company replied

Rated 5 out of 5 stars

Fantastic apartment! Don’t be put off by the look of the outside of the building, inside it’s clean and comfortable. A great little kitchen, a sitting room big enough for the five of us and two... See more

Company replied


Company details

  1. Vacation Rental

Written by the company

TravelStaytion is one of the fastest growing holiday rentals platforms for professionally managed properties globally.


Contact info

4.1

Great

TrustScore 4 out of 5

150 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

3 bedroom flat was suitable for our…

3 bedroom flat was suitable for our family of 5. Close to stores and train station which made getting around a lot easier and convenient. We would love to stay there again next time we visit London. We definitely recommend.

March 29, 2026
Unprompted review
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Reply from TravelStaytion

Dear Soto Family,
Thank you so much for your kind review! We’re glad the flat worked well for your family and that you enjoyed the location.

We would love to welcome you again on your next visit to London!

Best regards,
TravelStaytion

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Rated 5 out of 5 stars

Vacationing in paradise

Very nice and spacious studio apartment with a kitchenette that includes a small sink, microwave, an electric 2 burner stove and cabinetry with glassware, utensils and some pots & pans. Stacked washer & dryer, large nice bath with blow dryer and towels. Need to bring toilet paper and paper towel. No coffee machine. There is a small grocery store within Cap Cana that requires a taxi or golf cart ride. A large supermarket is located outside of Cap Cana on the way from the airport. Fantastic view, great pool and great location only 10 minutes from the Punta Cana airport. There are 3 casual restaurants within walking distance including a pizza place, a beachfront burger place and a beachfront full restaurant. Very nice beach. There are several very nice quality and dressier restaurants nearby, although do require a taxi or golf cart ride. Plenty of taxis at very reasonable cost are available. Besides the local beach, which is private, there is Juanillo Beach which is public although fantastic, clean and very safe as it is within the Cap Cana development. It does require a taxi ride. There is a great open air restaurant and clean bathrooms at Juanillo Beach. The only thing that was a slight negative was that the Host communication with us was somewhat lacking.

March 28, 2026
Unprompted review
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Reply from TravelStaytion

Dear Rafa,

Thank you very much for your wonderful 5-star review and for taking the time to share such detailed feedback about your stay. We’re delighted to hear that you enjoyed the apartment, the location, and the nearby amenities.

We also appreciate your comments regarding communication, and we will certainly take this on board to improve our service.

It was a pleasure hosting you, and we hope to welcome you again in the future.

Best regards,
TravelStaytion

Rated 5 out of 5 stars

What a great person Marco was!

What a great person Marco was!! He gave us a very clear instructions how to get to the place we booked. It’s a big house for just the 2 of us. He oriented us inside the house and we even got a welcoming gift : a bottle of wine, a bag of Madeira biscuits,2 big bottles of regular water and sparkling water and a dozen of small water bottles. The house is so clean and beautiful. The surroundings is amazing. Machico is a quiet town and it’s 20 minutes walk to the town area. We love to walk so we don’t mind the long walk. The good side is , it’s uphill and downhill. He recommended a very good restaurant which we enjoyed the seafood we ordered. Marco even drove us to the restaurant . What an amenity!! We walked by the beach after lunch and to the town area and did some shopping in a local store. We got the chance to see Funchal too. What a beautiful and stunning places !! This isa must see place

March 20, 2026
Unprompted review
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Reply from TravelStaytion

Dear Cora, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you enjoyed your stay and found everything to your satisfaction.
We truly appreciate your feedback and hope to welcome you again in the future.

Best regards,
TravelStaytion

Rated 5 out of 5 stars

We had a great time during our visit

We had a great time during our visit. The home was very clean and we really enjoyed the pool. There was a slight miscommunication on check in but it was resolved quickly. Would definitely stay here again.

March 10, 2026
Unprompted review
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Reply from TravelStaytion

Dear Tammy,
We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future!
Best Regards,
TravelStaytion

Rated 5 out of 5 stars

Everything was excellent

Everything was excellent. The place was very clean, well organized, and in a great location. I really enjoyed my stay.

November 8, 2025
Unprompted review
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Reply from TravelStaytion

Dear Christina,
Thank you for your kind feedback.
We’re so happy you enjoyed your stay and liked the place. We’d love to welcome you again soon!
Best Regards,
TravelStaytion

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Rated 5 out of 5 stars

Excellent customer service

The customer service team I spoke with was very polite. They were very quick to offer a solution to my issue.

March 16, 2026
Unprompted review
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Reply from TravelStaytion

Dear EM, Thank you for the wonderful review!
We’re delighted to hear that our team could assist you quickly and politely. We truly appreciate your kind words and look forward to continuing to provide excellent service in the future!
Best regards,
TravelStaytion

Rated 5 out of 5 stars

The accommodation was great and so was the service!

The accommodation was great and perfectly up to the standards I saw on the website. Communication was clear and accurate. Had a lovely stay and did not have to worry about a thing!

March 14, 2026
Unprompted review
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Reply from TravelStaytion

Dear Isha, thank you for the great review! We are so happy you loved your experience and can’t wait to have you back for your next holidays.
Best Regards,
TravelStaytion

Rated 5 out of 5 stars

I Smooth and reliable booking experience booked my stay through TravelStaytion…

I booked my stay through TravelStaytion and the whole process was very smooth. The booking was clear and straightforward, and communication was quick and helpful whenever I had a question. Everything was handled professionally and the experience felt reliable from start to finish. I would definitely use the platform again.

March 10, 2026
Unprompted review
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Reply from TravelStaytion

Dear Giorgos,
Thank you so much for your kind words! We’re thrilled to hear that your experience was smooth and that our team could assist you. We look forward to helping you with your future bookings!
Best Regards,
TravelStaytion

Rated 5 out of 5 stars

My professional relationship with TravelStaytion

My collaboration with TravelStaytion has been highly valuable for my hospitality project. Their team stands out for their professionalism, responsiveness and consistent support.

Beyond the operation of the project, they also provide valuable guidance in the overall management. I truly appreciate their reliable partnership and expertise.

March 13, 2026
Unprompted review
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Reply from TravelStaytion

Dear Vasilis,
Thank you so much for your kind words! We’re delighted to hear that our team could support your hospitality project and provide guidance along the way. We truly value your partnership and look forward to continuing to work with you.
Best Regards,
TravelStaytion

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Rated 5 out of 5 stars

Excellent experience

We have been collaborating with TravelStaytion for the past three years to manage the distribution of our suites and apartments in Lefkada and our experience has been excellent. The platform is very easy to use and has helped us promote our properties across multiple international booking channels that we were not connected with before, bringing new reservations and exposure to different markets.
We have also seen an increase in direct bookings through the booking engine which has positively impacted our revenues. In addition, the expanded distribution has helped us receive bookings even during the off-season period. Another key advantage is the support and account management team who are always responsive and helpful whenever needed. I would definitely recommend TravelStaytion to any host or property manager who wants to increase their property visibility, bookings and overall growth.

March 12, 2026
Unprompted review
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Reply from TravelStaytion

Dear Thodoris, thank you very much for your kind review! We’re happy to hear that TravelStaytion has been helpful and that you’ve had a positive experience. We truly appreciate your support and recommendation! Best Regards,
TravelStaytion

Rated 5 out of 5 stars

“Great apartment

“Great apartment. Clean, quiet, and well‑managed. Maintenance is responsive and the location is very convenient. Would definitely recommend.

February 27, 2026
Unprompted review
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Reply from TravelStaytion

Thank you for your kind review Leonardo! We’re glad you enjoyed the apartment and the location. It was a pleasure hosting you, and we hope to welcome you again in the future.
Best Regards,
TravelStaytion

Rated 5 out of 5 stars

This was a very pleasant stay

This was a very pleasant stay. Great location. Quiet and family friendly.

February 22, 2026
Unprompted review
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Reply from TravelStaytion

Thank you for the awesome review, Christina! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon.
Best Regards,
TravelStaytion

Rated 1 out of 5 stars

MUST AVOID THIS PLATFORM IF YOU ARE A HOST

As a professional property manager I would advise every host to absolutely avoid using this platform, customer service is a joke and payouts never come through..

It is curious that Travelstaytion does not reply to the hosts that have mentioned all the issues.. they do actually reply to the guests !!

August 14, 2025
Unprompted review
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Reply from TravelStaytion

Dear Partner,

Thank you for taking the time to share your feedback with our team. We truly value your input and appreciate the opportunity to review your experience.

We would like to clarify that the matter referenced was related to a specific operational issue, which has since been addressed. The outstanding payments have been processed, and the account has been brought fully up to date.

Throughout this process, we made multiple efforts to communicate and resolve the situation directly. While we acknowledge that delays can be frustrating, this was an isolated case and does not reflect the standard level of service and support we aim to provide to our partners.

We remain committed to maintaining transparent communication and continuously improving our processes. Should you be open to it, we would welcome the opportunity to reconnect and restore a constructive collaboration.

Kind regards,
TravelStaytion

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Rated 5 out of 5 stars

VERY NICE STAY IN GROUND FLOOR STUDIO 2…

VERY NICE STAY IN GROUND FLOOR STUDIO 2 PAX IN LISBON...CATIA WAS VERY HELPFUL AND SHE WAS VERY KIND...THE FLAT ALSO WAS GREAT CLEAN WITH ALL WHAT YOU CAN NEED.WE WERE VERY CLOSE TO THE BIGGEST MALL IN LISBON COLMBO CENTER...

February 11, 2026
Unprompted review
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Reply from TravelStaytion

Dear Zakia, Thank you very much for your kind review. We are happy to hear you enjoyed your stay, the apartment, and the location. It was a pleasure hosting you, and you are always welcome back.
Best Regards,
TravelStaytion

Rated 5 out of 5 stars

Beautiful property

Great experience, the home was very clean, beautiful and the area was very quiet. Easy check in and access to property went smoothly. Close to downtown, restaurants, and shopping. I Totally recommend this property 💯%.

February 12, 2026
Unprompted review
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Reply from TravelStaytion

Dear Melinda, Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your stay. It was a pleasure hosting you, and we truly appreciate your recommendation. We hope to welcome you back again soon!
Best Regards,
TravelStaytion

Rated 3 out of 5 stars

Mixed experience, improved after escalating to management

Very disappointing experience. Avoid at all costs.

We booked 2 separate properties with the company through Marriott as a third party agent. Whilst originally accepted within 48 hrs both bookings were cancelled due to so-called “system errors.” We were told the properties were already booked and unavailable for our dates. We were offered much less appealing, cheaper options instead with no indication of partial refunds.

A week later, the same properties were still showing as available to book for our dates. As we had originally had confirmation and booked annual leave we tried to book again assuming the issue had been resolved. We unfortunately received the same cancellation message following original confirmation.

As the property was advertised on other platforms I then booked the exact same property through hotels.com 10 minutes after being told it was fully booked at three times the advertised price (in order to be eligible free cancellation).

That booking was accepted and confirmed. We then received full check-in details directly from travelstaytion welcoming us, hence confirming the earlier “fully booked” explanations were out and out lies.

It is disappointing as had they explained a pricing error we would have been open to pay slightly more through the marriott platform in order to keep our elite night benefits. To add, the property was available on several other sites (booking.com, puffin cottages) at almost the same price offered with marriott just without the free cancellation so I booked at the higher price as a test purchase in order to have the option to cancel.

Based on this experience, the booking process feels unreliable and misleading. I would recommend that others proceed with caution.

*** response to reply***

To reiterate. You have told me the property was fully booked as you have again said in your reply, yet when booked via a different platform at 3 times the price, 5 minutes after being told the property was fully booked when booked via the original platform twice, I have had confirmation from yourselves and check in information. I have tried to communicate to your team but would not agree with your response that you have tried in any way to resolve the matter or been helpful in any way.

****Follow up****
After cancelling our purchase through hotels.com at 3 times the price we tried again to book through the marriott platform as it instantly became re-available. This was again rejected by travelstation and we were told to stop trying to book.

We requested a management call back and this is where things improved for us. Cornelia proved to be very helpful explaining that it was not full booked, as previously described. However it was priced incorrectly on the marriott platform. Something which they had not resolved, a month following our initial enquiry.

However, Cornelia was very helpful in obtaining a fair price for the booking and linking it to our marriot bonvoy account for the privileges. Since dealing with Cornelia our experience has been 5/5 so far, however we cannot give this as a true reflection of the company as other staff members/processes let them down.

February 13, 2026
Unprompted review
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Reply from TravelStaytion

Dear Josh,
Thank you very much for taking the time to share your feedback. We sincerely appreciate your honesty and would like to apologise again for any frustration this situation may have caused.
As previously communicated, the property originally selected was unfortunately unable to accommodate your stay due to a system outage and related operational issues that were beyond our control. We deeply regret that the alternative options offered did not meet your expectations and are truly sorry for any disappointment this caused.
As advised at the time, we recommended reaching out to our team for any further clarification or assistance. Throughout the process, we remained in contact and made every possible effort to support you, despite the involvement of multiple external parties.
Once again, please accept our sincere apologies for the inconvenience. We genuinely hope to have the opportunity to welcome you in the future and provide the smooth and positive experience we always strive to deliver.
Best regards,
TravelStaytion

Rated 1 out of 5 stars

Withholding Payments from Hosts

I am a professional host and have been doing so for almost a decade. I host numerous properties on Travelstaytion, in addition to other booking platforms.

Travelstaytion has never sent a payout for one of the many stays I’ve hosted through their platform. I’ve checked their website and can confirm that the guests paid for each reservation and that Travelstaytion has my correct payout information, but nothing has been paid to me. It’s been months.

I’ve reached out to customer service multiple times, and I get the same “we are working on it” response with no details, material updates, or alternative solutions. It’s ridiculous. I’ve never had another booking platform respond like this or withhold payment for completed stays.

I saw another review on this platform expressing a similar problem, and I wonder if this is a routine issue for Travelstaytion. This urgently needs to be fixed.

February 9, 2026
Unprompted review
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Reply from TravelStaytion

Dear Partner,

Thank you for sharing your valuable feedback.

We fully acknowledge the issues that occurred and accept complete responsibility for the oversight.Please accept our sincerest apologies for the inconvenience this may have caused.

Following this matter, we first ensured that your account was fully up to date. Subsequently, our respective teams have been thoroughly briefed, and our SLA procedures have been carefully reviewed and strengthened to prevent similar situations in the future.

For those reasons we have tried multiple times to get in touch with you by e-mail and/or by phone but up to now we haven’t managed to reach you.

We respect your perspective; however, we feel that the rating does not accurately reflect the overall nature of our collaboration, the level of communication maintained during the issue, or the consistent efforts we make to generate bookings and create value for your business.

Once again, we sincerely apologize for any inconvenience caused and our teams remain at your full disposal should you require any further assistance.

Kind regards,
TravelStaytion

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Rated 5 out of 5 stars

Best Location EVER!

Stayed in Kissimmee for a Disney vacation with 11 family members. The location was minutes from all the locations. Had a few issues along the way, but they were resolved in a timely fashion. The house was in great shape and had tons of things to do in there. Very pleased, will visit again!

January 31, 2026
Unprompted review
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Reply from TravelStaytion

Dear Dennis, thank you so much for your wonderful review! We’re delighted to hear that you and your family had a great stay and enjoyed the location and the home. We’re also glad we could resolve the few issues quickly. It was a pleasure hosting you, and we truly look forward to welcoming you again in the future!
Best Regards,
TravelStaytion

Rated 5 out of 5 stars

Again and Again.

This is a very clean and well appointed three level townhouse in a great location. It has four bedrooms and was less expensive than most hotels per night. The management team communicated with me via text and email and it was a very smooth stay. I will stay there again.......and again........and again........and again.

January 30, 2026
Unprompted review
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Reply from TravelStaytion

Dear G Matthew, thank you so much for your kind words! We’re glad you enjoyed the townhouse and found your stay smooth. We look forward to welcoming you back again!
Best regards,
TravelStaytion

Rated 5 out of 5 stars

The house is absolutely lovely

The house is absolutely lovely! The bathroom upstairs was such a treat with that huge stand alone tub. I also used the steam in the shower as well. Views are gorgeous. Bed was cozy!

January 19, 2026
Unprompted review
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Reply from TravelStaytion

Dear A Evers, we really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Best Regards,
TravelStaytion

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