Travelteq Reviews 30

First impressions last. I had a showroom visit which got cancelled at the last minute (end of day, the day before) while I was on holiday with an out of office on and no other contact was made. Just a one-way cancellation and sorry please book another day (with some excuse in it but that didn’t suffice). So sadly I haven’t even used touched or felt the product yet. I wanted a bag badly but I can’t do business with companies who treat people like this. Very sad state of affairs

Simply the best and handsome bag in the world. I do feel naked when not accompanied by my Travelteq. Have had my first one for almost ten years now, without a single complaint: zippers work, leather looks better as years go by and she (...) fits at any occasion.

Great products. High quality. Great customer center. Reply in one day to my emails and offer free solutions to my problems.

Nice business bag, is looking better every month.

I received a Briefcase All Leather that was entirely missing 2 interior pockets, one zippered and one not. The 2 interior pockets that my briefcase is missing is shown both in photographs on their website listing and described in their Specifications section for the briefcase. I contacted them on the day of delivery by email and chat, and then again the next day by chat... and then -again- by email and chat three days later. I've been met with complete silence. Meanwhile, I've observed them disable my store account (Invalid login credentials / No account found with that email), raise the price by USD $80 on their website, add a new chat support representative to my chat on their website (still no reply), and update their Instagram.

I began my attempts to reach out to them feeling disappointed and now I'm just a very angry customer. I'm not new to their products, either; I purchased from them back in 2011 and it was a normal transaction for a fantastic briefcase that I've used almost daily since. I was just trying to add another of their briefcases to my collection and... well, here I am.

What's the point of having a FAQ page with a Return Policy and a Product Warranty ("It is up to you to check the products upon delivery and to notify us within 14 days. Failure to do so will result in a loss of your rights.") if you aren't going to reply to the customer who reaches out?

In short: Absolutely horrible customer service and does not stand by products.

Travelteq offers very good service. Contacting the company was easy and their response was helpful.

I'm from Miami, last time I stopped in Amsterdam I bought a messenger original orange! There's not day I don't get a compliment! Great product, super practical, great design, way to go Dutchies!

I am proud owner of the All Leather Briefcase. I really like the design and the bag only gets better with age. Also the quality is good, I've never had any problems with water coming in during rainy days.

The briefcase (I bought Original briefcase 'golden/navy' colour) is of really high quality. All my colleagues want it too. I got the bag for almost 2 years now, still perfect.

Very friedly and very fast Response. Clear, uncomplicated and workable solution offered.

Beautiful products, excellent quality and outstanding service.

Excellent line-up travelbags and accessoires. I like the Quality of the leather and the colors.

Great products with high quality, definetly coming back again!

Traveling with my Travelteq bag makes my life way easier! The bag is of good quality and offers ample storage space.

Beautiful quality, good price-quality. And unique!

Visited to find a present for my father in law, got great advice from customer service via chat online to place my order.

It's all about true quality at Travelteq, they obviously know what they are doing!

Beautiful travel gear. Nice customer service. Great shop.

Great stuff with perfect service!