Just had a fantastic service from Ross and all at Travis Perkins Holbrook , Sheffield. I purchased a lock produced by ERA from TP which proved to be faulty , being 81 and no longer driving Travis Pe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jeremy was an absolute star with delivering the tonne bag of flint. As we live down a single track lane, deliveries can be very awkward, but with both patience and skill he managed to manoeuvre the lo... See more
Company replied
The customer service and cooperation form the Hire department in TP, Stowmarket was first class . Booking was easy with Gavin and he provided a knowledgeable overview of the scaffolding tower for hire... See more
Company replied
Travis Perkins Stoke Gifford Bristol Branch. Had an excellent customer experience here on 17th June 2026. My wife and I went in with a Fencing problem and came out with a solution thanks to Pete.... See more
Company replied
Company details
- Building Materials Supplier
- Building Equipment Hire Service
- Landscaping Supply Store
- Lumber Store
- Sand and Gravel Supplier
About Travis Perkins
Information provided by various external sources
Travis Perkins is a leading company in the Builders' Merchanting and Home Improvement markets. The company supplies product lines to trade professionals and self-builders including general building materials, timber, plumbing & heating, kitchens, bathrooms, landscaping materials and tool hire, together with a wide range of services.
Biggest Product Range
We offer the biggest trade product range in Britain with 1000s of products available either in branch or next day delivery. Pick up a copy of our Trade Product Guide, our big book of everything, next time you’re in branch.
Convenience - Saving you time
With our nationwide network of local TP branches, we’re never too far away. To save you even more time, why not try our click & collect or flexible delivery services making sure you get the products you need when you need them.
It’s quick and easy to set up an account online where you can manage your account, check prices, buy online, check live stock levels and view and pay invoices*. Start enjoying the benefits today.
*Online invoicing only available to Credit Account customers.
Promotions
Our customers can enjoy great bi-monthly deals via our national ‘Trade Offers’ promotions, as well as exclusive online and in-branch deals.
Help & Advice
Our expert teams across our 670 branches are on hand to help whatever your trade. Pay them a visit today and tell them about the jobs you’re working on to get the best help and advice
Contact info
3.8
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Misguided hir charges,"BEWARE!"
Hi there,
I won't be using you again or recommending you.
£64 for 1 days hire,when quoted £30 + Vat.
Thieves!!!
June 5, 2026
Unprompted review
Reply from Travis Perkins
Hi Adam, we are very sorry to read this. Can you please contact our customer service team at customerservice@travisperkins.co.uk with details, including how best to contact you, and we can look into this further. Many thanks.
Had a delivery today by Kris
Had a delivery today by Kris, lovely friendly and very helpful! Thanks
June 6, 2026
Unprompted review
Reply from Travis Perkins
Hi Nicola,
Thank you for taking the time to leave a review.
We're delighted to hear that Kris provided such friendly and helpful service during your delivery. Our drivers play an important role in ensuring customers receive a positive experience, so it's great to know that Kris made such a good impression.
We'll be sure to pass your kind comments on to him and the wider team. Thank you for choosing Travis Perkins, and we hope to assist you again soon.
Kind regards,
Travis Perkins Team
Been using TP's in Bedford for 4 years…
Been using TP's in Bedford for 4 years now, The service we receive is brillaint, the banter is great. The team at Bedford are brilliant, special mentions for branch manager Alan, and yard manager Dan. Nothing is too much trouble to help a sole trader out. love them
BlueJay Carpentry
June 5, 2026
Unprompted review
Reply from Travis Perkins
Thank you for taking the time to leave such a great review.
We're so pleased to hear that you've been enjoying great service from our Bedford branch over the last four years.
We'll be sure to pass on your kind words to Alan, Dan and the wider Bedford team.
Thank you for your continued loyalty and support. We look forward to serving you for many years to come.
Travis Perkins Team
Don’t trust delivery dates on app
Ordered bulk material on app. Confirmed delivery date of Thursday. Got a phone call next day from Annieland branch to say delivery would be the following Tuesday or Wednesday as they were busy. Staff said not to take any notice of delivery dates offered on app.
Very poor service. Had to cancel order and get from another merchant who delivered next day as needed to start job for customer. Will be closing trade account.
May 13, 2026
Unprompted review
Reply from Travis Perkins
Hi Bruce,
We're so sorry to hear about your experience and appreciate how frustrating it must have been.
We understand the impact this can have when working to customer deadlines, and we're disappointed that we were unable to meet your expectations on this occasion.
We would like the opportunity to investigate this further with the branch and review the circumstances surrounding your order.
Please contact us with your account and order details and we will ensure these are shared directly with our Customer Services team for further review.
Thank you for bringing this to our attention.
Kind regards,
Travis Perkins Team
Tight Squeeze Delivery
We had 3 large bags and a pallet of cement delivered today (2nd June, 2026). Ricky the driver from the Bristol depot, was great! He was super friendly and professional and managed to deliver the goods in a really tight space.
June 2, 2026
Unprompted review
Reply from Travis Perkins
Hi Stacy,
Thank you for taking the time to leave such a positive review!
We're delighted to hear that Ricky from our Bristol branch provided such a great delivery experience. Delivering large and heavy materials into restricted spaces can often be challenging, so it's fantastic to know that his professionalism, skill and friendly approach made a positive impression.
Kind regards, Travis Perkins Team
Travis has been great over the years…
Travis has been great over the years but are now more expensive than wickes or b and q for plastering goods.i thought this company were a wholesale operator.very poor tp
I did speak to my local branch,but was told they can do nothing.
June 1, 2026
Unprompted review
Reply from Travis Perkins
Hi Kevin, thanks for your review. Your comments have been noted and passed on to the relevant team. If you have any queries around pricing, please speak to the team at your local branch. Many thanks.
Great Customer care
I would like to thanks all the staff at Forest hill travis perkins in london. I have been working on two major projects for the last year and half and the staff at the depot have been great with answering my email enquiries and providing a good price a very quick delivery times. A special mention to Robert who has been great to deal with.
June 1, 2026
Unprompted review
Reply from Travis Perkins
Hi Nick, thanks for the great review. Hope the projects have gone/are going well.
We had 2 large bags of play bark…
We had 2 large bags of play bark delivered on Saturday 30th May. Andy from Wolverhampton - the driver who delivered this, was really helpful and professional, he did everything he could to unload the bags in a really awkward place for him, just to make this easier for us to use. Well done Andy, you are a credit to your company.
May 30, 2026
Unprompted review
Reply from Travis Perkins
Hi Ali,
Thank you for taking the time to leave such wonderful feedback.
We’re delighted to hear about the excellent service you received from Andy during your delivery. Going above and beyond to help customers is something we greatly value and it’s fantastic to know that Andy’s professionalism, helpfulness and willingness to accommodate a challenging delivery location made such a positive difference.
We’ll be sure to pass your kind comments on to Andy and the Wolverhampton team. Feedback like this is always appreciated and serves as great recognition for the hard work our colleagues put in every day.
Thank you again for your support and for sharing your experience.
Kind regards,
Travis Perkins team
Never Answer the Phone/Unhelpful Ppl
Never one time have I been able to get an answer on the phone from the Trehafod branch. They're a load of rubbish. Better customer service and cheaper prices elsewhere.
May 11, 2026
Unprompted review
Reply from Travis Perkins
Thank you for taking the time to leave your feedback.
We’re sorry to hear that you have been disappointed with your experience when trying to contact our Trehafod branch. We understand how frustrating it can be when you are unable to get through by phone, particularly when you need assistance or information quickly.
We have requested your details so that we can share your feedback directly with our Customer Services team and the branch management for further review.
Kind regards,
Travis Perkins team
Well done TP Bodmin!
Priced and ordered timber from Lee.....easy peasey.
Delivered by Kenny who knowing my limitations had to carry a number of pieces of 4.8 decking off the truck to where I needed it.
No problem, a hot and bothered Kenny carried this timber across the road, into my drive and stacked it neatly.
Not the first time and hopefully not the last.
Well done TP Bodmin & thank you Kenny.
May 29, 2026
Unprompted review
Reply from Travis Perkins
Hi Gerry,
Thank you for taking the time to leave such positive feedback.
We’re delighted to hear about the excellent service you received from both the Bodmin team and Kenny. Going the extra mile to help our customers is something we take great pride in and it’s fantastic to know that Kenny’s support and willingness to assist made such a positive difference.
We’ll be sure to pass your kind comments on to Kenny and the wider Bodmin branch team. They’ll be pleased to hear that their efforts were appreciated.
Thank you again for your continued support, and we look forward to helping you with your future projects.
Kind regards,
Travis Perkins team
Absolutely incredible staff—honest
Absolutely incredible staff—honest, kind, and truly amazing!I had the most wonderful experience at the Travis Perkins branch on Hampton Road, Croydon (CR0 2YG). I went in to buy some wood this morning (Friday, 29 May 2026) between 7:30 and 8:00 AM and was helped by a brilliant young member of staff who went completely above and beyond. His customer service was amazing, and he helped me out so much with what I needed.Later, after leaving, I realized with absolute panic that I had lost my purse containing all of my money. After searching everywhere, I decided to call the depot. To my immense relief, another fantastic member of staff had found it and kept it safe for me. When I went back to pick it up, every single penny was still inside.It is so reassuring to know there are still such honest, good people out there. The team at this branch are incredibly customer-focused and genuinely amazing. I cannot thank them enough! Amanda
May 29, 2026
Unprompted review
Reply from Travis Perkins
Hi Amanda,
Thank you for taking the time to leave such a wonderful review.
We’re absolutely delighted to hear about your experience at our Croydon Hampton Road branch. Providing excellent customer service is something we strive for every day, so it’s fantastic to know that the team made such a positive impression during your visit!
We’re especially pleased that your purse was found and safely returned to you with everything intact. Your kind words about the honesty, professionalism and customer-focused attitude of the team will mean a great deal to everyone involved.
We’ll be sure to pass your feedback on to the branch and recognise the colleagues who assisted you. Stories like yours are a wonderful reminder of the positive impact our teams can have on customers.
Thank you again for your support and for sharing your experience.
Kind regards,
Travis Perkins Team
The team at tiverton branch are…
The team at tiverton branch are excellent, and the tool hire team are also excellent .
Had a great helpful , polite service from both divisions and am delighted with the professional and friendly experience they provided .
An absolute pleasure to do business with , very impressed . 6 Stars out of 5
May 22, 2026
Unprompted review
Reply from Travis Perkins
Many thanks for leaving such a positive review Scott - we love a 6 out of 5 review! We look forward to seeing you in branch again soon. Thanks again.
Poor aftercare/customer service
I am extremely disappointed with the level of customer service and organisation I have experienced regarding my recent paving block order via the Huyton branch.
From the beginning, communication has been poor. After placing the order for paving blocks, I had to repeatedly chase the branch just to obtain a delivery date.
The first delivery was then delayed due to the driver being sick, which, while unfortunate, was not proactively communicated to us. When the pavers finally arrived, many of the pavers were defective and not fit for use. About 50% of the pallet were broken.
After raising a complaint about the broken pavers, I again had to spend considerable time calling and emailing multiple times before receiving any meaningful response. Eventually, the branch agreed to replace the damaged pavers.
Unfortunately, the replacement process has been even worse. The second delivery was delayed because the driver apparently took a last-minute day off. When the replacement order finally arrived, the wrong colour pavers were delivered.
To make matters worse, when I called the branch on the day of delivery, the staff member I spoke to stated, “I’ve had enough of today,” before saying she would call me back. No call was ever received. We then called again later that day and were promised a call back between 7–8am the following morning. Again, no call came.
We then had to make a further five phone calls the next day before finally receiving a response, only to be told that the correct replacement pavers would not arrive for another six days.
This entire experience has been incredibly frustrating and stressful. The project has now completely stalled, and due to the repeated delays and errors, we have missed the good weather window needed to complete the work.
The lack of communication, repeated delivery failures, incorrect products, and poor customer service throughout this process have been unacceptable. I would strongly urge improvements in both customer communication and order management procedures to prevent other customers experiencing the same issues.
May 28, 2026
Unprompted review
Reply from Travis Perkins
Hi Jayne, many thanks for taking the time to leave a review. We pride ourselves on offering outstanding customer service so are extremely sorry to read your observations. We'd be very keen to look into this further. Can we please request you send all the information, including your contact details, to customerservice@travisperkins.co.uk Many thanks.
last time I try and buy local
last time I try and buy local. Wanted 4 fence posts delivery before the weekend from Epworth branch. Told they couldn't delivery as not in my area until next Wednesday.
I live in Epworth, 1 minute from the branch.
The drivers not in the area, how are they going to get back.
go to Wickes instead, delivery tomorrow for £4
May 28, 2026
Unprompted review
Reply from Travis Perkins
Hi Darren, many thanks for taking the time to leave us a review. We are sorry to read you had issues with your delivery. We are happy to look into this further and request you send all the information, including your contact details, to customerservice@travisperkins.co.uk Many thanks
Travis Perkins Ealing is great
Travis Perkins Ealing is great
Charleigh as brilliant in the phone and all the delivery guys knew how to get the big bags over the garden wall
Highly recommend
And the turf I bought has taken well
April 17, 2026
Unprompted review
Reply from Travis Perkins
Thanks for the great review Iqbal. Great to hear both the service and the products were very well received. Thanks again.
Delivery driver Jez from the Tewkesbury…
Delivery driver Jez from the Tewkesbury branch is a star. He delivered to me twice and was so helpful and friendly. Highly recommend the service I received.
May 28, 2026
Unprompted review
Reply from Travis Perkins
Hi Tony,
Thank you for taking the time to leave such lovely feedback.
We’re delighted to hear about the excellent service you received from Jez at our Tewkesbury branch. Providing helpful and friendly service is something we pride ourselves on, so it’s fantastic to know Jez made such a positive impression during both deliveries.
We’ll be sure to pass your kind comments on to him and the wider team.
Thank you again for your recommendation and support.
Kind regards,
Team TP
I use the Congleton branch on a daily…
I use the Congleton branch on a daily basis and find the staff very helpful ,there is also a great manager who is on point in providing a great service..👍
May 27, 2026
Unprompted review
Reply from Travis Perkins
Hi Paul,
Thank you for taking the time to leave such positive feedback about our Congleton branch.
We’re delighted to hear that you consistently receive helpful service from the team and that the branch manager continues to provide a great customer experience. Positive feedback like this means a great deal to the team, so we’ll be sure to pass your comments on to them directly.
We truly appreciate your continued support and look forward to welcoming you back to the branch again soon.
Kind regards,
Team TP
Went to Worthing branch today to order…
Went to Worthing branch today to order decking. Assistant was talking to two customers about stories of bad clients and completely ignored me for 5 minutes so I left and bought my decking elsewhere. Very poor customer service and very rude. I won’t be returning.
May 27, 2026
Unprompted review
Reply from Travis Perkins
Hi Colin,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience at our Worthing branch and understand your disappointment with the level of customer service you received.
We appreciate you bringing the matter to our attention. We understand how frustrating it must have been to feel ignored while waiting for assistance, particularly when visiting the branch to make a purchase.
We have shared your feedback directly with our Customer Services team and the branch management for further review.
Thank you again for highlighting your experience.
Kind regards,
Travis Perkins Team
Two out of two delivery dates missed from Kendal
Ordered online twice from the Kendal branch, both times the delivery was delayed from the date promised on the website. Notification of the delay was always late, so that I had no option to re-order from anywhere else. No problem with the staff or quality of product, but ignore the promised delivery date if ordering online.
May 26, 2026
Unprompted review
Reply from Travis Perkins
Hi Bob,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your delivery dates were missed on both occasions and understand how frustrating this must have been, particularly when the delay notifications left you with limited alternative options.
While we’re pleased to hear you were happy with the staff and product quality, we appreciate that the overall experience did not meet expectations due to the delivery issues and communication surrounding them.
We have requested your details so that we can share this directly with our Customer Services team for further investigation. Once received, the team will review the matter and look into the concerns you have raised regarding delivery timelines and updates.
Thank you again for bringing this to our attention.
Travis Perkins Team
Poor customer service
Requested cancellation of an order the day after purchase and nearly a month later I still had no refund.
The most frustrating part was not the refund itself, but the poor communication and complete lack of problem-solving from both the branch and customer services.
I repeatedly explained that I could not reliably confirm the exact billing details originally entered into the online form because the invoice provided does not display them and modern payment/autofill systems do not necessarily make those details easy to reproduce later. Instead of properly explaining the process or offering alternatives, I was repeatedly asked the same question over and over again.
Only after escalating to customer services was it finally explained that the billing postcode was allegedly required for manual refund authorisation. That information should have been clearly communicated from the beginning.
I also repeatedly asked what happens to uncollected orders and what the automatic cancellation/refund timescale would be, yet this question was ignored multiple times.
Overall the experience felt unnecessarily difficult, poorly communicated, and badly handled for what should have been a very straightforward cancellation request.
As of right now; 26 days later; I still don't have a refund
May 1, 2026
Unprompted review
Reply from Travis Perkins
Thank you for taking the time to share your feedback. We’re so sorry to hear about your experience and understand your frustration regarding the delay and communication surrounding your refund request.
We appreciate the concerns you have raised, particularly around the clarity of the information requested and the lack of explanation provided during the process. We recognise how disappointing this experience has been for you and we don’t want any of our customers to feel this way.
We have requested your details so that we can investigate this matter further and share it directly with our Customer Services team for review. Once received, a member of the team will look into this as a priority and work towards resolving the issue for you.
Thank you again for bringing this to our attention.
Kind regards,
Travis Perkins Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.