Satisfaction at the touch of a button
I have used treather and treathim.com on a few occassions and have found their web site easy to traverse and their service and delivery second to none.
September 25, 2012
Unprompted review
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Company details
Information provided by various external sources
Treat her specialises in helping you find and give beautiful and unique gifts for women. Whether it's for her birthday, for an anniversary or just to show you care, there are hundreds of eye-catching presents and personalised gifts to choose from. TreatHer.com can deliver next-day within the UK, same-day in London, and to many international addresses, and if you ever need some pointers, you can always call the "Treat Team" who are always at hand to help.
Contact info
London, United Kingdom
- 08456170891
- info@treather.com
- www.treather.com
3.8
Great
6 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Worked a treat!
Delivered on time, beautifully wrapped - will use again.
September 25, 2012
Unprompted review
Product fantastic, delivery and after care POOR!
Have ordered from Treather.com before and had no problems. This time we ordered for the first time delivery for a Saturday BEFORE 1pm, we paid a premium price for this to happen. We are based in New Zealand and so we find delivery services imperative.
On the day we got an email from the courier company telling me they would try to deliver between 8am and 6pm and that the recipient should stay in as they need to sign for it. This is not what we requested or paid for.
I forwarded the email to Treather.com customer services and was met by rude response blaming the courier company and that because we had ordered a product over a certain weight it had to be sent out differently to usual orders - so it was OUR FAULT.
Eventually the parcel arrived (luckily the recipient was caught at home just after 2pm) and the product was like the other things we have ordered fantastic. I did reply to the customer services email saying this was not right, blaming the customer for a product being over the weight limit - but never heard anything back.
If you are ordering, make sure its a simple order. Dont ask for anything special, or for them to go out of their way to help if things go wrong.
September 25, 2012
Unprompted review
Reply from TreatHer.com
Dear Marissa,
Thanks for your invaluable feedback, and sorry to hear you've not had a great experience with TreatHer.com on this occasion.
Although the emails from the courier DPD say 8am-6pm, they usually always deliver before 1pm on Saturdays unless they can't get hold of the recipient at the delivery address. This is why we state that Saturday deliveries are before 1pm.
DPD's online tracking system shows the parcel was successfully delivered at 11am. You mentioned that the order was not actually received until 2pm and we'll definitely speak to the courier about this discrepancy. Although courier timings are ultimately out of our control, we do try to work with only the best couriers in the UK and we'll use this feedback in our next consultation with them.
Thank you again for your feedback, and we look forward to seeing you again soon!
With love
The Treat Team
Reliable and fast
Very professional good quality products at reasonable prices my mum was over the moon with her gift thank you I would not hesitate to use you again xx
September 25, 2012
Unprompted review
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Delivered on time
ordered a personalised champagne bottle and glasses for my mum and dad's anniversery. it arrived on the morning of their anniversary and my mum was totally bowled over. thx treather team!
September 14, 2012
Unprompted review
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