Trekitt Reviews 273

I’ve been an online customer of Trekitt for a number of years -they’re a fantastic company to deal with. They stock great brands at fantastic prices and delivery is quick and hassle free. I’d love... See more

I've been using Trekitt for a few years now. They have the same gear as many other outdoor shops but the thing that keeps me coming back is the service. If I need something replaced or just return an... See more

First order with Trekitt.... They had a huge discount on Fjallraven backpack that I wanted (I wasn't fussed about colour). Ordering process was easy and arrived quickly.... Ordered late afternoon on... See more

Purchased a jacket online which was delivered to the wrong address by PARCEL FORCE. Spoke with customer service at Trekitt, a young man Sam. Extremely helpful and kept me updated by phone call through... See more

Having emailed Trekkit to see about stock availability, Molly was more than helpful and happy to transfer stock in for me to try sizes. After just having a knee replacement I didn’t want a wasted tri... See more

I bought an Osprey Farpoint 55 backpack in Muted Space Blue from Trekitt. The price was very good at 152 GBP, other sites at this price didn’t have the blue in stock. I paid extra for next day deliver... See more

I cannot express myself how much happy I am with Trekitt purchase assistant and how helpful and professional the Team was! Thank you for your all help and its been pleasure purchasing items from you!... See more

Bought a jacket from Trekkit last week, arrived promptly, but sadly it was too small and I missed out on the sale window to order another. The return process is easy with only a simple form to fil... See more

Placed my first order for walking shoes with Trekitt on Sat. Shoes arrived today, well packaged and looking great. Delivery was via DPD, another plus from me. Great communication and excellent pr... See more

I started ordering from Trekkit last year and have found the process very easy and smooth. I can order to be picked up at my local DPD collection point which is great. Prices are competitive with b... See more

Would just like to let everyone know about the fantastic service I have received with treckitt.co.uk. I received confirmation for my order (Rab Hoody) 1225hrs yesterday, I opted for next day deliver... See more

Fantastic company. It’s important we support independent stores and I’m so happy I chose this one. The product choices are great, as are the prices, but it’s the service that matters. I chose next d... See more

I had an issue with an order which was a courier issue ... even so I had a very quick response from Joel. He looked into it straight away communicating every step. Although the issue was down to the c... See more

Top notch products and service. I accidentally chose the wrong shipping option for an item and Jacob in customer service rectified it first thing. I received my item in time for Christmas and am so gr... See more

I received an excellent service from the Trekitt team. Jacob was a star at getting my details sorted after I input them incorrectly (sausage fingers and a teeny keyboard). The order arrived faster tha... See more

Simple to order items. Pricing compares very well with other suppliers. Returns policy good, and returning items is straightforward. Refund appeared in my account quickly. Customer service were re... See more

Had a query about a tent I had bought ( for far less than any other retailer was selling it), the query was answered in super quick time and Joel in the support team even went off to check and look at... See more

Fast shipping, but packaging should be better. I bought a helmet, and it was delivered in a paper bag. A helmet, that meant to help you from an impact, to potentially save life was sent to me in a p... See more

Generally speaking all has been fine. I have ordered many products and returned several products as well. Orders have always been dispatched and delivered on time. Any returns have been dealt wit... See more

I’ve placed four orders so far this year with Trekkit, all for outdoor clothing, mostly from the same brand. (Not a brand I’d heard of previously, but I’ve been impressed with it.) I’ve been happy the... See more

I’m very disappointed with the customer support. I reached out via email and phone 2–3 days and received no response whatsoever. It's incredibly frustrating to be ignored when trying to resolve an i... See more

Great service both online and in-store. I have really awkward wide feet and have come away with a great pair of Meindl walking shoes after a trying on several possible pairs during a booked 1x1 fittin... See more

Fantastic! I was unsure of what tent and mattress to get and so asked for some assistance. Joel was super, very knowledgeable and helped me find the perfect products that fitted my requirements and bu... See more

This was my first order with Trekkit and I can honestly say it all went smoothly. Prices were very competitive and delivery was prompt . I was a little apprehensive after reading the reviews about re... See more

Very impressed! I ordered an Osprey Farpoint 75 from Trekkit as it was cheaper than anywhere else, and it arrived really quickly. Not long after, I accidentally jammed one of the buckles and had... See more

Really excellent service and speedy delivery from Trekitt. I ordered the Osprey Sojourn Shuttle 130L bag that will be fantastic on my trips to the cold regions where a lot of gear is needed. The pr... See more

Found exactly what I wanted - there is an excellent range of products. When I had a problem with putting in online payment details, Joel responded very quickly and efficiently to deal with it over th... See more

I ordered a pink Fjallraven Kanken rucksack for an upcoming trip as the price was extremely competitive and they had the exact colour I wanted. I ordered it as a click and collect order to a local col... See more

Matt Pepper Oct 25, 2025, 19:48 GMT+1 I received my Aku Boots today.. Absolutely love em.. So refreshing to phone up a company and speak to someone who is actually knowledgeable, and... See more

Ordered Craghoppers pants Steal 2 and Kiwi 2. Both were true to Fit and waterproof, and came within 3 days. Thanks for the amazing service. Cannot reccomend this company enough, fortunate to have them... See more

I use Trekitt quite frequently and always find them professional, informed, willing and efficient. It's just got that feeling of everything being selected and of good quality so although you might be... See more

Excellent service from Sam when I enquired about my delivery. Ensured I was fully informed . Item really nice quality and exactly as described. First time using Trekitt to purchase on line and would... See more

Excellent price for a Mountain Equipment down jacket. My order was fulfilled speedily and arrived in perfect condition via Royal Mail in 48 hours. Excellent service and will definitely go to Trekkit a... See more

If you haven't heard of them or tried the company, take a look at Trekitt. They're an outdoor gear and clothing supplier. The prices are terrific! I bought a new coat from them this week and was i... See more

I selected and paid for next-day delivery when ordering from Trekitt, but due a glitch on their website, my order was processed as a 3-5 day service, which I only noticed after checkout. As... See more

I ordered some Fjallraven shorts from Trekitt, unfortunately they were too big, so had to change them. The whole process from return, to refund and re delivery of the smaller size shorts was done in 4... See more

I had some confusion with the returns/exchange process, so I reached out to the Customer services team. Big shout out to Joel, who resolved the issue by sending me a pre-paid label for drop-off at my... See more

Customer service was very helpful. Molly took the time to measure and compare two jacket sizes for me. Even though I had to return the item due to sizing, I had a pleasant experience with Trekkit, tha... See more

Over the course of this year I have made several orders at Trekitt as I prepared for a trip trekking in Nepal. I live rurally so it isn’t always easy to get to a store to try things on, so online or... See more

Have bought two pairs of Scarpa boots, two Rab jackets and a Montane hat from here, prices were competitive, delivery was super fast and when I had a query they took time to explain things promptly. I... See more

Non existent customer service, you don't reply to emails for days to deal with real customer issues, but still manage to post plenty on social media Facebook, Instagram etc in the last 24 hrs?... See more

I have used trekitt many of times and I will continue to keep using them. Their customer service is amazing, any issues or any questions are answered, solved and sorted out very quickly with no stress... See more

I ordered a pair of women's walking shorts on sale from this site. Shorts as described, great price, good communication and fast delivery. I don't need to worry about the not so good comments abou... See more

Purchased a HydroFlask Serpentine edition Wide Mouth, paid for next day delivery but it never arrived and they were kind enough to reimburse the next day delivery service I paid. Product well packaged... See more

Ordered so many things from this company over the years. Always good quality and fast delivery. Usually great sale prices if you know what you're looking for. Recommend!

I was charged for delivery despite the website claiming free delivery for orders over £65. Customer service falsely claimed that this is because I live in Highlands and Islands and then shut the case... See more

I received truly exceptional service from Trekitt and I was delighted with my purchase of a polar jacket in preparation for a trip to the Arctic. The jacket was delivered on time and exceeded my exp... See more

Next day postage, my rab down sleeping bag was posted in its storage cube meaning it wasn’t compressed which I am very grateful for