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TrendSpider Reviews 

807
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 488 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, often highlighting quick and effective responses. Many people found the customer service outstanding, noting the team's proactive assistance and dedication to resolving issues promptly. Reviewers appreciate the platform's rich features and the overall high quality of service provided, which significantly enhances their user experience. However, some customers also noted that the platform, while feature-rich, can be complex or not intuitive for newcomers. A few other people also felt that certain key features, such as scanners or AI alerts, did not work as expected or were not suitable for their specific advanced needs, and some found the video tutorials poorly made.

What people talk about most

Staff

People report positive experiences with staff, highlighting the team's responsiveness, helpfulness, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting their professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the platform's powerful features,... See more

Response time

Reviewers mention positive feedback about response time, with many customers consistently praising the quick... See more

Service

Customers had positive experiences with service, often describing it as awesome, very helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trendspider is a great software. Auto-drawing trendlines from their Trends feature save time and remove bias from charting. Other features like Chart patterns and Candle Patterns are also invaluable.... See more

Rated 5 out of 5 stars

Trendspider is an amazing tool for investing. I have used it for four years and can't say enough good things about it. And they are constantly adding great new features to enhance your experience. Ad... See more

Rated 5 out of 5 stars

Only a trial now, but very much liking what I see. Lots of options on TS, but I have a feeling anything can be done and scanned for. I bumped into a few difficulties trying to set up my scanner, thoug... See more

Rated 5 out of 5 stars

I’ve been using Trendspider for over 5 years now. I can’t imagine buying or selling a stock, etf or crypto without this tool. I’m a long term “buy and hold” investor with swing trades mixed in and bet... See more


Company details

  1. #36 of 353 best companies in Software Company

About TrendSpider

Written by the company

TrendSpider is the most comprehensive technical and investment research and analysis platform on the market, combining a wide range of enterprise-class capabilities in a single, unified platform.

Customers can view real-time data, perform automated analysis, scan the market, and backtest strategies effortlessly.

The platform is designed to meet the needs of both all investors - from retail traders to hedge fund portfolio managers and full time professional traders, offering powerful tools and features that were previously inaccessible or prohibitively expensive.

With TrendSpider, users can optimize their trading strategies and make more informed investment decisions with confidence.

Contact info

4.8

Excellent

TrustScore 5 out of 5

807 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(807)

491 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The support and technical staff at…

The support and technical staff at TrendSpider are exceptional. They promptly responded to my inquiry and resolved my issue efficiently. I cannot express my admiration for the TrendSpider product and the dedicated technical support that ensures a seamless user experience. While I have utilized other trading platforms in the past, TrendSpider stands out as the superior choice in my opinion.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt response!

Justin reached out to me proactively asking if I needed anything. He also provided 4 of their popular strategies which I found very useful. I asked him for two more strategies that I wanted to try which he promptly provided. Thank you Justin!

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product and customer servise - 10 out of 10

I wanted to leave a review for these guys, because in this age the high level of customer support I have received has been outstanding. Especially Justin has been amazing. I tried out their new AI assistant Sidekick. Thought I would then check out all the other AI assistants I could find. Nothing came close to sidekick in terms of ease of use, and depth and accuracy of answers. I havent been the easiest customer, and yet they have been amazing to work with. Very quick to get back to you, and a person, not a standardised robot. Their onboarding also was really helpful. I had a very patient person walk me through every aspect of their platform. Cant speak highly enough of them. They have a customer for life with me.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

By far the best investment or trading tool around

I’ve been using Trendspider for over 5 years now. I can’t imagine buying or selling a stock, etf or crypto without this tool. I’m a long term “buy and hold” investor with swing trades mixed in and between the strategy tester and scanner - it’s an essential tool for me. Add in sidekick being the best ai model out there, I’ll never not be a subscriber.

February 15, 2026
Rated 5 out of 5 stars

Amazing product and its customer support…

This product and its customer support both are top notch, i bought an annual plan to experience it without any constraints and over the period on multiple instances needed some form of assistance which was always available, Justin/DuWayne two executives helping all the way and make sure concern gets closed.
Trendspider as a charting tool itself is packed with features difficult to find elsewhere such as their AI assistance sidekick which basically does all the heavy analysis and provides very comprehensive feedback sometimes spanning over many pages explaining past, current and future prospects.
Their social media team is also doing a great job posting significant setups very helpful for people who are busy with their job/work.
Variety of market scanners and alert system which works together to take right entries.
One area which can be improved upon is future markets, where useful indicators are external and paid.

February 11, 2026
Rated 1 out of 5 stars

Video tutorials are poorly made

Video tutorials are poorly made. Not seeing a point to become a long-term subscriber.

February 6, 2026
TrendSpider logo

Reply from TrendSpider

Hey Scott, this is James from TrendSpider.

Sorry to hear the video tutorials missed the mark for you. If there was anything specific that felt unhelpful or unclear, I’d genuinely appreciate the feedback so we can improve them.

I’ll also be reaching out from our support email to offer a complimentary 1-on-1 training session. We often find that most traders benefit more from a few focused sessions with our product experts, who can then share curated content tailored to how you trade and what you want to accomplish on the platform.

Thanks again for taking the time to share this feedback.

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