While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.2
8 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
VERY misleading, the way they put their add up...
Totoro U Neck Pillow and Waist Cushion
They show this as one item, but be careful, you have to add each one individually to your cart... which comes up to 100$+ USD for 2 freaking small @ss pillows?!!?
NEVER buy from these folks, unless you like to throw your money out the window!
Fool me once...
I ordered a Totoro hoodie in mid-November. It has never arrived...
No replies to any customer service enquiries. Still awaiting order from a month ago. Utterly awful service.
Apparently no customer service consideration past 30 days. I purchased a Totoro bag 8 weeks ago. It has had light usage and is now coming unstitched where the handles join the main body of the bag. Really poor. Emailed TrendyHQ and they eventually replied 2 weeks later and said they cannot offer an exchange or refund. Poor quality product and poor service. Purchase at your own risk.
My order took more than 14 weeks to arrive. The customer service rarely answer. Then when I finaly got it it was broken. They asked me for a video to show the light did not work. Silence radio after I sent it. Still waiting on a reply from them. I write every week. Do not recommand.
Wish I could put less than one star. Placed my order 31st March. Told to expect 6 week max delivery ( from China probably) chased after 6 weeks. Dealt with 'Ivy' was told that it would definitely be with me soon. TrendyHq did not put my correct address, soit was returned to them. I have spent too long chasing this. I advised them that I would post negatively if they did not respond. They have not. So, I have lost my money. Do not have my order & have had to buy from a more reputable company to fulfil my daughters present. Please do not buy from this 'so called' company !!!!! 😡😡😡😡😡😡😡😡
Order three soft touch lights 17th Nov in time for Xmas delivery. Sent two emails asking where my order is at it is 20th Dec... no reply!!! Very annoyed to say the least!
There are going to be three very sad children awaiting their presents over Xmas!!!
Do not Buy from this Company!!!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
