I have been buying from this online shop for years, they are so helpful, really fabulous products all are with good dates on, really quick postage & delivery..great service with a personal touch .. 🥰... See more
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Extremely slow service. Very high shipping costs, and the order takes two weeks from payment verification to leaving the warehouse. Three weeks total to receive it. Expensive for the quality of servic... See more
Amazing customer service. My parcel got lost and they sent another one back. Delivery only takes 2-4days! I 100% recommend ordering from here. I have only been using my tret gel 0.05% for a week and h... See more
Great company!...anyone new to tretinoin....like i was...they have a very good informative website. Plus they will answer any questions. Quick delivery too...they have a wide range of creams and gels.... See more
4.2
Great
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
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AVOID!!! Scam site!
Scam site
Ordered 6 weeks ago and just received lie after lie. Avoid at all costs. They're not in the USA like it says either they are UK based and have been reported.
September 24, 2025
Unprompted review
Reply from Tretinoinbuy
Thank you for your feedback.
We’re sorry to hear about your experience. Our store is UK-based and we clearly state on our website that international orders may be subject to customs regulations in the destination country. Unfortunately, customs clearance is outside our control, and we cannot take responsibility for delays, holds, or rejections by local authorities.
That said, the vast majority of our international orders are delivered successfully without any issues. We always aim to ship orders promptly and provide the necessary dispatch details to our customers.
If you would like assistance reviewing your order, please contact our support team directly with your order details and we will do our best to help.
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