Bought a pair of trousers online and wanted to send back. Returns Portal link on website doesn't work and no response to emails or phone calls. Eventually responded weeks later after I open... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
placed an order paid for it received confirmation email NO DELIVERY no response from emails, facebook enquiries or voice messages. NO REFUND!!!!
So I went into this new shop Iv never been before I was worried because this was my 3rd shop Iv had struggles with and this time I honestly got the assistance I needed, Abbie helped me with my persona... See more
Company replied
Ordered an item which I never received. Constantly in touch with the company to sort it out, Weeks later still no further forward. No item and out of pocket paying for something I don't have. Terrible... See more
Company replied
Company details
Written by the company
Independent Retailer. Born in Middlesbrough in 1988. At the forefront of quirky, cutting-edge fashion.
Contact info
54-56 Albert road, TS1 1QD, Middlesbrough, United Kingdom
- collin@triads.co.uk
- www.triads.co.uk
2.2
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item did not turn up in original…
Item did not turn up in original branded packaging. Item was good apart from that and delivery was fine
November 25, 2022
Advertisement
AVOID ! Horrible customer service
Horrible customer service. Do not contact via form on the website as they will not respond. You can try email them directly but they will not sign off with who you are speaking to. Tried to call them to be told they will leave a note on the persons desk who is dealing with my query. Yet I cannot be told the name.
No response to emails, always have to send multiple messages.
Bought a pair of Vivienne Westwood earrings from Triads, they broke and was told to chase this up directly with Vivienne Westwood at London??
Confusing, slow, TERRIBLE customer service. Save yourself the hassle and purchase from other retailer
November 24, 2022
Unprompted review
Reply from Triads
Hi Sayona really sorry for your poor service please email tayla@triads.co.Uk we will will see what is happening with your default claim
Don’t know where my parcel is
Don’t know where my parcel is can’t the delivery rearranged or anything £150 down the drain
USELESS
November 11, 2022
Reply from Triads
Hi not sure why you have not tracked your order? the order was for £125 not £150 so maybe you are referring to another company or order? it states on the tracking from the courier that the parcel was refused as the contact name was not recognised by the person in the house? the parcel has been returned to ourselves please conact tayla@triads.co.uk to get your parcel reshipped to yourself
Advertisement
Great service with good notifications…
Great service with good notifications and prompt delivery
November 6, 2022
(order TRI224900)
I made an order (order TRI224900) 1 pairs was canceled and this one haven’t been refund
October 31, 2022
Reply from Triads
Hi Ferdinard we only charge an item what we ship therefore you were not charged for 2 pairs of shoes please check your bank statement and delete this incorrect review with best wishes always
Advertisement
Sell items that they don’t even have in…
Sell items that they don’t even have in stock,rubbish service and even worse communication, wouldn’t use again and makes me wonder wether the items are actually genuine and and to re-enforce this it’s took them 10 months to respond, absolute jokers
November 8, 2022
Unprompted review
Reply from Triads
Hi Kieron,
I'm sorry to hear about your negative experience. We value your feedback and take your concerns seriously.
At Triads, we've been in the business for over 35 years, striving to provide quality products and services to our customers. We recently implemented a new stock system, which unfortunately didn't sync well with our website at the time, leading to discrepancies in inventory. This resulted in us unintentionally offering items we didn't have in stock.
Since then, we've made significant improvements and launched a new website that seamlessly integrates with our updated stock system. We're confident that this will provide a much smoother and more reliable shopping experience.
We sincerely hope you'll reconsider and give us another chance.
Good experience
Good website, easy to navigate. Fair pricing and choice. Kept up to date with delivery. Arrived on time, item arrived as described. Pleased with item and company.
October 18, 2022
good pricing and superfast delivery
October 27, 2022
Speed of turnaround
Speed of turnaround, delivery reliability and user experience of the application
October 19, 2022
Advertisement
Kwik fast service was a suprise came…
Kwik fast service was a suprise came bedore it sed… happy with delivery handled wid care thank u
October 4, 2022
Everything is good, i got my stuff next day.
Hi Guys,
I got now my delivery, everything it's ok .
I m more than happy with them.
Thank you Triads
October 12, 2022
Reply from Triads
Hi Daniel we received the shoes back yesterday so sorry we are only human unfortunately mistakes occasionally happen The replacements will be shipped on a next day today with you tomorrow hope that’s ok?
Received ok but the packaging smelt…
Received ok but the packaging smelt musty like it had been previously stored somewhere damp. Item ok but it looked like a previous customer return and wasn’t really presented as I would expect.
October 11, 2022
Reply from Triads
Hi Jen,
I appreciate your feedback, We apologise for any inconvenience caused by the musty smell and the presentation of the item. We are actively working on implementing new packaging solutions to ensure that our products are well-preserved and presented as you would expect.
We hope you'll consider giving us another chance in the future.
Could I please have DHL tracking number…
Could I please have DHL tracking number for the order TRI224274, 8 days past since you told me dispatched, your customer service number and email all no one respond.
October 8, 2022
Unprompted review
Advertisement
Ordered and paid for for quick delivery…
Ordered and paid for for quick delivery of a shirt
Then told 2 days later that they didn’t have my size but would I like a smaller one
If I wanted the smaller one I would of ordered that size in the first place
So not very happy you selling items that you’ve not it in stock 😡
October 11, 2022
Reply from Triads
I am guessing you are referring to another business? TRI224198 was a pair of y3 shoes shipped on an upgraded next day delivery when free shipping was all that was on there please either take down this review or re evaluate please
Don’t waste your money !!!
The item you allowed me to buy and pay for online wasn’t actually available after five days of no cost I called you after you have my my money for five days for you then to tell me the coat had been sold over the weekend? Which is false advertisement and your customer service is shocking wouldn’t buy anything from you again
September 24, 2022
Reply from Triads
Hi many apologies it looks like your order came in on Saturday night when the store was closed and the packers had a day off Sunday we do apologise however we are human & mistakes can happen you were refunded in full on the Tuesday after trying to get a replacement item after 3 days not 5 apologies again with best wishes always
I still didn’t get the order
September 15, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.