Trinity Homecare Reviews 

36
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

How they welcomed me and also I learnt new skills during my training. Trinity is where you can do training online and you get feedback and also the staff in the office are helpful whenever I need help... See more

Company replied

Rated 5 out of 5 stars

Trinity is a great company with amazing carers and staff that offers support to clients with personal care nutrition medication support and companionship. I have worked in my role as a daily carer for... See more

Company replied

Rated 5 out of 5 stars

Trinity holds a level of astounding professionalism coupled with a high standard of efficiency from the start of an interview process to placements that deliver clear and concise communications. The t... See more

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Rated 1 out of 5 stars

My parents have deteriorated hugely under the "care" of Trinity in Marlow in just 2 months. My 87 year old mother was admitted to hospital by ambulance for severe malnutrition and dehydration - Tri... See more

Company replied

Company details

  1. Aged Care
  2. Disability Services and Support Organisation
  3. Emergency Care Service
  4. Home Health Care Service
  5. Home Help Service

Written by the company

Trinity Homecare has been providing its high-quality live in care service trusted by families across England for over 25 years. Our multi award-winning care is focused on enabling independence and enriching lives, so that people can stay safely and happily in the comfort of their own home and avoid a disruptive move into a care home. Families benefit from reassurance and peace of mind that their loved one is receiving the very best care provided by a dedicated team of carers. We appreciate that circumstances may mean you need to put care in place quickly. Our expert care team can set up live in care in as little as 24 hours, sometimes sooner. We will work with you and your family to ensure you have the right care team in place exactly when you need it.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36 reviews

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4.3

All reviews

(36)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you for enabling mum to live her chosen life

This professional care organisation enabled our mum to remain living in her own home as she chose happily and safety. They worked well as a key part of the wider team which included the family and GP. They met the challenges of supporting a person with dementia who was often oppositional, with front line carers supported well by seniors. Thank you Trinity, you enabled our mum to live the life she chose. X Lisa

December 4, 2023
Unprompted review
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Reply from Trinity Homecare

Dear Lisa,
Thank you for taking the time to write a review. We are very pleased to hear that you were pleased with our carers and care for you Mum.

Best wishes

The Trinity Homecare Team

Rated 5 out of 5 stars

Trinity Homecare were excellent

Trinity Homecare were excellent. All the staff, carers and managers were polite, kind and keen to do as much as they could to help out. Would definitely recommend them and will use them again when the need arises.

September 1, 2023
Unprompted review
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Reply from Trinity Homecare

Dear Alison,
Many thanks for taking the time to write a review. We are very pleased to hear that you were pleased with our carers and care.

Thank you for recommending us.

Best wishes

The Trinity Homecare Team

Rated 5 out of 5 stars

Gold standard care

Trinity Homecare looked after my lovely Mum for the last 22 months of her life. The care they gave her was exceptional; in fact my husband and I said it was ‘gold standard’, and largely down to the quality of the staff they employ - carers who are well-trained, great at problem-solving, compassionate, friendly yet professional and really do care deeply about their clients. Over her last five years and many times in and out of hospital, we had experienced various other care agencies visiting Mum and some were good and others not so good, but none of them were as good as the Trinity Homecare agency. They work as a team, taking particular care of the clients wishes, but also building good relationships with the family too. There are regular reviews to check how things are going, and tweak the care plan as required. The wonderful ladies who visited my Mum felt like friends to her, always brought a smile to her face, and were such a support to me too as I sat with Mum in her final weeks. When the CHC for end-of-life began, it was seamless - it was a blessing to us that Mum was able get her wish of remaining in her own home and having her much-loved familiar carers with her right to the end. People she trusted and felt comfortable with, rather than strangers. Their knowledge and experience is second to none.
I have no hesitation in recommending Trinity to anyone who is looking for great care at home for their relative or friend.

September 5, 2023
Unprompted review
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Reply from Trinity Homecare

Dear Eileen,
Thank you for taking the time to write a review. We were so sorry to hear of your Mum's passing but we are glad that she was able to have her wish of remaining at home with her family. We will pass on your thanks to our wonderful carers.

Thank you for recommending us.

Wishing you and your family all the very best.

The Trinity Homecare Team

Rated 5 out of 5 stars

Seriously the best ever!

I don't normally do reviews but in this case its a no brainer as Trinity Homecare are absolutely amazing. They visited my mother 3 times a day to help my dad care for her, as her dementia had got worse and she needed 24 hour care. Every single member of staff that visited was kind, helpful and unbelievably compassionate. They were never late, always cheerful, treated my mum like an individual and not a 'patient' and on many occasions went above and beyond their duty of care. My dad was extremely happy with all the Trinity staff and considered them so trustworthy that he had no problems popping out and leaving them in the house with mum. Unfortunately dad recently passed away, meaning that mum needed to move into a care home but I will never forget how happy they were together at home with the care of Trinity. I can't say one bad word against them and can not recommend them highly enough.

September 4, 2023
Unprompted review
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Reply from Trinity Homecare

Dear Mrs G,

Thank you for taking the time to write a review it is very much appreciated. It is wonderful to hear that you and your Dad were pleased with the care your Mum received and that your parents were able to stay at home together. We were sorry to hear of your Dad's passing.

Sending our very best wishes

The Trinity Homecare Team

Rated 5 out of 5 stars

Excellent care provider

I have no hesitation in recommending Trinity for in home care. The organisations is responsive and efficient and has high standards. The carers my husband has are well trained, compassionate, caring and extremely capable. Their experienced practical and emotional support is invaluable.

September 1, 2023
Unprompted review
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Reply from Trinity Homecare

Thank you for taking the time to write a review. We are pleased to hear that you were happy with the care your husband and the practical and emotional support you received.

Best wishes

The Trinity Homecare Team

Rated 5 out of 5 stars

The carers at Trinity were exceptional

The carers at Trinity were exceptional. Our 92 year old mum was reluctant to have strangers caring for her, but within days of them starting, she was looking forward to their visits. They showed care and love, and were dedicated to mum's well being and comfort. Responsive and very responsible they were wonderful for her. We would recommend Trinity every time!

July 1, 2023
Unprompted review
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Reply from Trinity Homecare

Dear Mark,

Thank you for taking the time to write a review. We are so pleased to hear that you and your Mum were happy with our carers and the care received. Thank you for recommending us as well.

Best wishes

The Trinity Homecare Team

Rated 5 out of 5 stars

Superb carers and admin support

The carers who have been looking after my 85 year old Mum have been so supportive, kind and helpful. Added to this, the Admin support team have been very efficient in setting everything up.

August 15, 2023
Unprompted review
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Reply from Trinity Homecare

Dear Ajoy,
Thank you for taking the time to write a review. We are so pleased to hear that you find our carers so supportive and helpful

Best Wishes
The Trinity Homecare Team

Rated 5 out of 5 stars

A Fantastic Service

Trinity and their wonderful carers deliver a very professional, reliable and compassionate service to my Mum. As a company we have always found Trinity to be efficient, flexible and easy to deal with. Their team of carers are amazing; not just in providing kind and compassionate care to my Mum, but also consideration and companionship. I would recommend Trinity to anyone looking for outstanding care at home.

August 5, 2023
Unprompted review
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Reply from Trinity Homecare

Dear Andrew,
Thank you for taking the time to write a review. We are pleased to hear that your Mum enjoys having her team of carers and you find us easy to deal with, which we always aim to be.
Best Wishes
The Trinity Homecare Team

Rated 5 out of 5 stars

Excellent Care

My mother has been under the care of Trinity for a number of years now. The carers are professional and efficient, but also kind and compassionate, they have always made mum feel comfortable. Their personal care is consistently excellent. Where Trinity stands out is how the carers go above and beyond for mum, It’s far more than just personal care. They are her friends. They’re always making mum smile and laugh, their happiness is contagious. I know mum looks forward to seeing them, and with something as personal as care that speaks volumes. I couldn’t recommend them highly enough.

August 3, 2023
Unprompted review
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Reply from Trinity Homecare

Dear James,

Thank you very much for taking the time to write a review and for your recommendation. We are very proud of the work our carers do and we are pleased to hear your mother has had such a positive experience.

Best wishes

The Trinity Homecare Team

Rated 5 out of 5 stars

Jessica is amazing and Sarah is…

Jessica is amazing and Sarah is brilliant all the other staff are Anna is brilliant too and Chloe is amazing too

July 30, 2023
Unprompted review
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Reply from Trinity Homecare

Dear David,

Thank you very much for taking the time to write a review. It's lovely to hear your kind words about our team.

Best wishes

The Trinity Homecare Team

Rated 5 out of 5 stars

Friendly care staff

Friendly care staff, efficient office staff. Went above and beyond when faced with a problem with our relative and responded quickly. Would recommend them to look after your loved one.

June 9, 2023
Unprompted review
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Reply from Trinity Homecare

Dear Jackie,

Thank you very much for taking the time to write a review and for your recommendation. It means the world to us to hear you were happy with our service.

Best wishes

The Trinity Homecare Team

Rated 4 out of 5 stars

Very happy with the standard of care

Very happy with the standard of care, and overall communication with the family of the client. Highly recommended.

July 25, 2023
Unprompted review
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Reply from Trinity Homecare

Dear Robert,

Thank you very much for taking the time to write a review. We strive to deliver the best standards of care, so we are happy to here you would recommend our home care services.

Best wishes

The Trinity Homecare Team

Rated 5 out of 5 stars

I find the company run very well

I find staff in office very happy help when they and care workers very helpful and professional

July 25, 2023
Unprompted review
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Reply from Trinity Homecare

Dear David,

Thank you very much for taking the time to write a review. We are glad to hear you found us very helpful and professional.

Best wishes

The Trinity Homecare Team

Rated 4 out of 5 stars

The care is really good, office not so much

The care is really good, but there is too much that does not work in the back office. There is a real push to have carer assessments at times that dont work for me and based on telling me incorrect information as to why it needs to happen

July 25, 2023
Unprompted review
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Reply from Trinity Homecare

Thank you for taking the time to write a review. I am sorry to hear of your experience with us. We carry out periodical assessments to ensure that the care service we provide meets the needs of our clients. We appreciate your feedback, please can you reach out so we can discuss the issues you have raised further.

Best wishes

The Trinity Homecare Team

Rated 4 out of 5 stars

Trinity expert care.

Trinity provide quality, compassionate care to my mother. I feel so reassured that she is being very well looked after.

July 20, 2023
Unprompted review
Trinity Homecare logo

Reply from Trinity Homecare

Dear Julie,

Thank you very much for taking the time to write a review. We are very pleased that you are happy and reassured by our care for your mother.

Best wishes

The Trinity Homecare Team

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