Trinitylane Reviews 

169
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, kind, and professional, making every interaction entirely pleasant and productive. Consumers frequently experience prompt payment and smooth, hassle-free service that ensures claims are settled quickly without any unnecessary complications. However, some people mentioned difficulties regarding claim communication, stating that they faced unexpected hurdles with paperwork and delayed reimbursements. A few other people also felt that chasing updates and managing separate claim procedures required extra personal effort and patience. Reviewers noted that getting answers or resolving certain disputes could sometimes take longer than anticipated.

What people talk about most

Claim

Customers had ambiguous experiences with claim processing, as many reviewers praised the prompt payouts,... See more

Payment

Clients share satisfaction regarding payment, frequently highlighting a swift turnaround and efficient... See more

Service

Consumers find service to be positive, highlighting a fast, efficient, and professional experience from start... See more

Customer service

Users describe positive interactions with customer service, highlighting fast service, helpful... See more

Staff

People report positive experiences with staff, frequently highlighting that representatives are incredibly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Trinity Lane dealt with issues swiftly and efficiently. My claim after an accident on 4th June 2026 was passed on to Hadleigh Claims to process and, although I was unhappy about their decision to hol... See more

Rated 5 out of 5 stars

I had to put a claim in for my bike gear that was either damaged in the accident or cut off by paramedics. I was late ringing about my claim due to being in hospital for nearly 3 weeks, but when I di... See more

Rated 5 out of 5 stars

It’s never easy when you’re in an accident. However the staff were so kind and helpful. They explained everything carefully and helped to find the best repair option.



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

169 reviews

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4.4

All reviews

(169)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No comment

No comment, we will change this once someone contacts us from Trinity Lane.

January 9, 2026
Unprompted review
Trinitylane logo

Reply from Trinitylane

Hi David,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Trinity Lane team

Rated 1 out of 5 stars

Cash Cow

Have just received notification for repayment of uninsured loss on our caravan that should have been done immediately with our loss claim as you had all the paperwork ..... would like to think you might send the £200 DIFFERENCE for compensation for the time we have waited . Also just been told that my wife will not receive any part payment for her Landrover Insurance having sold the vehicle . Fast enough hiking the premium and wanting payment ....shame you don't see us as customers and not cash cows .

November 20, 2025
Unprompted review
Trinitylane logo

Reply from Trinitylane

Hi Julian,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Trinity Lane team

Rated 1 out of 5 stars

What did you do ??

What did you do ??
Please phone me , I want to know

October 23, 2025
Unprompted review
Trinitylane logo

Reply from Trinitylane

Hi,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Trinity Lane team

Rated 5 out of 5 stars

Quick turnaround for excess protection

Had one phone call and they were helpful by telling me to send information about my vehicle with the excess taken off. Once I sent that they were amazingly quick at sending my excess which was protected back.
Very happy with the service I was given.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Easy claim

Contacted them as I was making a claim. They sent me a link to return the required information. Returned what was required & payment was made within 48 hours no fuss

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Really disappointed ,last year our…

Really disappointed ,last year our insurance was 156 pound for 6 months as learner, nothing changed in circumstances all same ,learner driver has turned 1 year older, it should be cheaper than last one but Adrian flux is trying to charge 502 pounds which is way too much for 6 months. Strongly not recommend, its really disappointed,

September 18, 2025
Unprompted review
Trinitylane logo

Reply from Trinitylane

Hi Raza,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Trinity Lane team

Rated 5 out of 5 stars

Everything went smoothly

Instructions received from broker about who to contact at Trinity. Easy to submit documents. Quick turn around and payment.

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting, charged for address change

I insured my classic Lambretta scooter with Trinity Lane Classic, I did this through Adrian Flux (Brokers) I called the insurers 15 days prior to expiry to ensure that auto renewal was cancelled and also to inform them of my home address changing, I have been charged £35 for informing them of my address change, the cost of insurance for the scooter for 12 months is around £90, as mentioned the cover was almost expired, so not very happy being charged £35 for nothing, how do people like this actually get business

August 5, 2025
Unprompted review
Trinitylane logo

Reply from Trinitylane

Hi Phil,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Trinity Lane team

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