Triodos Bank Reviews 

They use to be a fantastic bank, but recently they have become terrible. I run a small community volunteer group and they recently sent me multiple requests for information. Such as where do we get our income. We get it from grants, but they did not except that.

I am writing because I do see many negative comments about TRIODOS and have myself felt frustration with slow responses to phone calls. However I want to signal that every time I do get through to someone, they are incredibly helpful and provide very clear reasons as to why a mail has not been answered (security checks were not in order, send from unknown personal mail rather than an account-registered mail. I want to thank the individuals who are clearly overwhelmed by the workload. They are all knowledgable, capable and very customer-oriented. Possibly management should be looking at increasing staff members. Thank you

I am very disappointed with how Triodos Bank treats its customers. They attempted to blackmail me by threatening to block my bank account if I did not cooperate in verifying and providing personal information. I did not want to do this, but they repeatedly warned that my account would be blocked if I refused. I find this approach neither respectful nor honest. Ultimately, I closed my account with Triodos Bank due to their unprofessional and disrespectful behavior. This is definitely not a bank to trust and to do business with.

Im a bit disgusted that this bank has decided to pull out of Germany. Having played with my money for 10 years, I would have expected at least an apology, but no, nothing, customer service which is truly appalling. Its always deeply unsettling when a "trustworthy" institute like a bank pulls out, I would not recommend them to any of my international friends based on precisely this.

Utterly incompetent bank. We've been banking at Triodos over 10 years with multiple business accounts and 'locked in'. They screw up legitimate international transactions regularly, without explanation. They don't respond to email or 'secure chat' half of the time. They fail to fix their technical issues. They blame the customer for repeated faults made by the (buggy) bank system. Their customer service often simply stops responding, and they continue to charge fees for even proven faults made by the bank. Every year it gets worse, and they _simply_don't_care. We originally went here because of their 'sustainable' credentials, but even there it's been bypassed by other Dutch banks. Just avoid at all costs, especially for businesses.

What a great bank. Fantastic app. And ethical bank which is why I bank with them. Plus, you don't have to go through a ton of options to speak to a real actual person. I used to bank with santander and tridos are way better. I'm so happy I switched. Shout out to Brittany. Thank you. Keep doing what you do Tridos.

I, Oleg Bogdanov, want to say that this Triodos bank allows money to be stolen, and then when you call them and talk to them, they start telling you, "You misunderstood." Yesterday, January 19, money was stolen from my account. I reported it to the bank and blocked everything. They were supposed to return the money to me, but today, January 20, I logged into my online banking and saw that money had been stolen again by the same company. January 19, the same amount, and I called the bank again, and they tried to tell me some kind of incomprehensible story. People, take care of your honestly earned money and never deal with this Triodos Bank. All information about the bank will be posted on all social media and a police report will be filed. My lawyer is already looking into it.

ideologically dedicated to the transition to the app for banking when web based banking was accessible & working, refuse to understand digital exclusion/accessibility. do not understand disability and want users having difficulties to do free market research for them when they are already overburdened instead of paying experts who could assist them to understand accessibility make their services accessible.

Very dangerous to bank with if you have access difficulties. Expect to be left high and dry unable to pay bills or access your money for weeks and gaslit with phrases like 'we want to help users with access difficulties understand how they can access our digital services'. its a shocking attitude. you cant train people with disabilities to not have them. just make it accessible.

i had several complications with my cards in other countries as they blocked my card 2 times outside Europe but did not inform me. now they limit my daily cash withdrawl at atm without letting me know. don´t go to the bank if you travel

Pro: Sustainable/ethical bank
Con: The worst user experience, so frustrating. Literally only reason to stay is the above. But every time I use it I want to switch.

Fraud team blocked a transaction which at the time was very inconvenient. I shared my frustration with the customer service team and they provided a very satisfying and generous response.

Good products, but rubbish website and no means of contacting them to get advice. Has taken me over an hour (and accidentally setting up an extra account that i don't want) to do something that should have been simple).

The bank put a stop to the trading of their depository receipts and then, after a long period, held meetings and decided to restart and made an offer of compensation for their messing about. My wife and I have joint depository receipts and when we tried to accept their offer on line found that there was bug in their system (which they acknowledged!) and we were unable to process on line and so we requested paper documentation for us to complete. They Promised to send the paperwork and after several emails and telephone conversations, we are still awaiting the documentation. I WOULD NOT RECOMMEND THIS BANK even if they eventually sort out our problem!!!!!

Generally a good ethical bank, they finally got their online experience up to speed over the past few years after allowing authentication for payments via the app and finally introducing Apple Pay in the Netherlands. What I really dislike though is that they do not allow iDIN (online identification) which every bank except Triodos offers. This service is necessary for example to identify yourself online in the Netherlands to a notary, for a mortgage application, basically for every life changing event in your life, and very cumbersome without iDIN. I put in a complaint about that, and did not like how they handled the complaint. They claim that this is a niche service, but that is nonsense. It is a critical service. You don't need it often, but it is extremely annoying if you do not have it when you need it. Other than that a good bank, 5 stars if they would fix iDIN, until then 3.5 stars (rounded up to 4).

A very patient advisor helped me to regain access to my online account

I chose to bank with Triodos simply because I want to do business with ethical companies and they met that criteria. I have had nothing but good service from them. I PAY £3 per month for a current account which is much less than at banks which actively promote overdrafts cost in interest. They are very helpful if a customer finds herself the victim of a spamming company as I have twice. Yesterday I received payment that Triodos had clawed back from Ozerty, and within 2 days of blocking my card to ensure no further payments to that company I have received a new card !

Triodos Bank has been using the tag of being an ethical bank. For me, it has not lived to that promise.

Before you get into business with them, please read the mess they have done withholding the trade of certificates from the bank during the Corona years.

Basically internal bank decisions dropped the value of the certificates of the bank without allowing investors to withdraw their investment or have a major say on those decisions for about 4 years.

Now that trading has reopened under a new unilateral set-up changed from their side, the value has dropped dramatically since there has been a major drop in confidence.

Actual loss, at least 50 to 60 euros per certificate

After a great amount of push back, compensation offered by Triodos: 10 euros per certificate

The accountability response has been insufficient at best and definitely not proportional to the damages caused by the poor judgement of their chosen leaders.

I've never been able to access my ISA account online. They post passwords in paper form which takes ages. Their App won't work abroad. They can't close the account return the money to the account it came from. customer service can't do anything that's not on the simplest algorithm. There is no way to complain by telephone. It's not possible to speak to the Investments Team directly. Think very very carefully before using Triodos for anything. For comparison I regularly use 4 business accounts and two personal accounts online & by App without problem.

This bank is the most useless bank ever. Imagine transferring money into my account paying someone am owing, for the past 3 weeks now they hold the money inside the account with know explanation or any form of communication, and am a new customer to them they treat their customer like a peace of shit bad customer services. Now they are holding my money without know information on when am I getting my money rubbish bank.

Poor service and expensive.
After many years being a client at this so called green bank I decided to leave and close all accounts.
Prices are way higher than competitors and staff give no information about bank policies and the many legal cases running against the bank for holding customer's money.