Long time to have the boarding passes
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just got stuck in a trust pilot screen immediately after clearing payment. I now have no idea if everything has worked.
Company replied
looked like I had booked even had confirmatory Email but could not down load documents had to check account to if money had gone out it had not so had to go through all process again crap system even... See more
Company replied
Easy to use and very useful
Company replied
3.0
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You took my £32
You took my £32, now just taken 79, this is a scam, I want my money refunded ASAP!!!
March 18, 2026
Unprompted review
Reply from Trip Sorted
Hi Sam Horn,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track booking. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
I bought a fast track at Paris Airport…
I bought a fast track at Paris Airport once due to an Emergency, ended up having a subscription that renews every 3 month for 79 €.
SCAM
March 17, 2026
Unprompted review
Reply from Trip Sorted
Hi Mr Giannicola,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Con Booked fast track security ticket for…
Booked fast track security ticket for Birmingham airport, thinking is was Birmingham Airport site, I received an link to pass. This did not work due to 'service wifi' and £6.00 had been taken. A few days later £79.00 was taken from my bank as a subscription had been taken out, but not by me! Avoid this company completely and check if you really are on Birmingham airport site.
March 5, 2026
Unprompted review
Reply from Trip Sorted
Hi Lorraine Edmond,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track with booking reference RZ-96736872-1-A. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
Total scam- Please read before using them
Total scam, DO NOT USE and go direct to the airport to book anything. As it's been noted by others, they put you into an annual membership even though you're signing up for a single use/trip (there is literally no clear sign/warning of this as you pay). They then ask for more details after you pay, you hit the link and get a 404 timeout page.. guess what.. no one answers your emails for support. Now the really fun part is when you try and cancel the subscription (I only realised they did this thanks to other reviews on here) it sends you into an endless refresh, I've hit the cancel button and the sign just spins but never cancels.. now I need to call the bank and I will raise this with the trading bodies here in the UK.
March 17, 2026
Unprompted review
Reply from Trip Sorted
Hi James King,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service. Your feedback has been shared with the team, and we’ll use it to improve our service.
Astrid
Trip Sorted
Quick access
March 17, 2026
Reply from Trip Sorted
Hi Suresh Chandrasekaran,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Poor system
looked like I had booked even had confirmatory Email but could not down load documents had to check account to if money had gone out it had not so had to go through all process again crap system even trying to enter date of review is rubbish
March 16, 2026
Reply from Trip Sorted
Hi Steve B,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback has been shared with the team, and we’ll use it to improve our service.
Astrid
Trip Sorted
So bad trying get the pass
So bad trying get the pass
No email or nothing. This is 2nd time to happen
March 16, 2026
Reply from Trip Sorted
Hi Michael Doherty,
Thank you for taking the time to leave a review. We’re truly sorry to hear that your experience did not meet your expectations.
After reviewing your account, we can confirm that your fast-track with booking number MX6RUMUTPI17 was completed. The confirmation email, including the link to download the code, was delivered. Please check your spam and junk folders too.
Please accept our apologies for any inconvenience you may have experienced.
Astrid
Trip Sorted
THIS IS A SCAM !Bought a fast pass…
THIS IS A SCAM !Bought a fast pass which didn't work when I got to the airport !A few months later they took money from my account ,which my bank noticed and alerted me . The positive reviews must be made by themselves .BEWARE
October 22, 2025
Unprompted review
Reply from Trip Sorted
Hi denise mcdyer,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re pleased to hear that our service met your expectations and made a positive impression. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
This company is a scam
This company is a scam. I paid £16 for fast track security at an airport last week. This morning I discovered have been charged another £79 for a subscription which I did not sign up for and apparently Trip Sorted can continue to take more money from me without my permission. I have since managed to cancel my "membership" and claimed the money back from my bank - after a lost of hassle!!!
March 12, 2026
Unprompted review
Reply from Trip Sorted
Hi Sally Black,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
AVOID THIS COMPANY Very misleading website… does not…
Very misleading website… does not clearly advertise that you are signing up for a 79.00 per quarter subscription fee…. also believe my credit card was scammed as a result of using this company….. approach with considerable caution and based on my experience AVOID !!!!!
Update … just seen response from Trip Sorted … I had already reached out to you… absolutely waste of time and one email refers to me forgoing my right to instigate litigation!!!
March 5, 2026
Unprompted review
Reply from Trip Sorted
Hi Pauline,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Do Not Use. Hidden ongoing charges
Having finally managed to purchase a Fast Track option for 11Euro which was tortuous due to problems accessing the website consistently (stuck in sign on page, page not found, password not recognised, more data required, etc) to my horror i then discover 3 days later i have a transaction for 79Euro on my Bank card.
I can see many people have experienced similar when i look on Trust Pilot. I only wished I'd checked first.
Reviewers are mentioning that to complete the initial transaction, you have to accept some terms. Tucked away in them is an agreement to subscribe every 3 months to Trip Sorted for 71Euros. Absolutely a scam. Shocking how this misleading sale can take place and equally unnerving is the responses from Trip Sorted to the negative ratings.
Summary
11 Euro transaction triggers a 3 monthly 79 euro subscription (because the working is hidden in some terms box well hidden in the process).
There is a get out clause apparently that you are entering a trial and can opt out. The trial last 3 days from your click!
The site is unbelievably ambiguous
Will certainly be pursuing this further
March 10, 2026
Unprompted review
Reply from Trip Sorted
Hi Duncan Millar,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
No purchased code, no refund
I was running a little late for my flight, so while in a taxi I purchased Fast Track security to make sure I could get through the airport faster.
However, I never received any code, only prompt asking me to create a password. When I tried to do this, the link led to an error page. I attempted this numerous times, but the same thing kept happening.
The email I received only confirmed my payment. It did not include any code, just the link to create a password, which again resulted in the same error.
In the end, I went through the regular security line. Thankfully it wasn’t busy and I managed to catch my flight.
I later sent a message requesting a refund, but received an email saying they were sorry and that they had sent me the code, so they could not refund the money. To this day, I have never received any code and I still cannot log in, no matter how many times I try or which device I use. They provided an email address for the complaints department if I wanted to pursue the matter further. I decided to leave it, as £10 wasn’t worth the stress.
I thought that’s the end of story few days later, after my trip, they attempted to charge €79 from my bank account. I have never even managed to log in, let alone subscribe to anything. My guess is that when buying a simple one-off Fast Track pass, you are unknowingly signed up for a subscription.
The only positive thing is that their customer service is easy to reach and they reply promptly. Unfortunately, they don’t offer much of a solution. Hopefully, at least my subscription has now been cancelled.
March 9, 2026
Unprompted review
Reply from Trip Sorted
Hi Aleksandra Tyrol,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re pleased to hear that our service met your expectations and made a positive impression. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Paid for fast track did not receive the…
Paid for fast track did not receive the fast track .Then they took £79 from my bank I complained they said I was outside the there trial period . But I never received any services from them so can’t see how I entered a trial period Do Not USE THIS COMPANy
If you don’t get the services that is described, there part of the contract is broken ,so a full refund should be given , but you can alway guarantee they will have a excuse
March 5, 2026
Unprompted review
Reply from Trip Sorted
Hi Robert Bray,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track with booking reference 9RFXL. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
Total scam
This is an utter and total scam. Be aware of this total mess. They are not legit and stay away from them - no site, no service. Protect your bank details at all cause.
March 14, 2026
Unprompted review
Reply from Trip Sorted
Hi Sir/Madam,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Logan Scales,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Joan Cruickshank,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Payment issues wirh different cards and…
Payment issues wirh different cards and banks
March 14, 2026
Reply from Trip Sorted
Hi Miriam Pearce,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback has been shared with the team, and we’ll use it to improve our service.
Astrid
Trip Sorted
Unclear as to whether I have just…
Unclear as to whether I have just signed up to a subscription or not!
March 13, 2026
Reply from Trip Sorted
Hi Aisling Hogan,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback has been shared with the team, and we’ll use it to improve our service.
Astrid
Trip Sorted
DANGER - Edinburgh Airport has QR links to this company
Oh my - I am yet another person scammed by Trip Sorted. I bought a one time Fast Track pass at Edinburgh airport , which they promoted by a qr link in the airport on the fast track lane, and then three days later I was charged £79 for a subscription because apparently when I agreed to their terms and conditions while buying the fast track pass, there was no email, no confirmation and all the links to you to error pages.
This is obviously a cynical scam by this ‘company’ and having looked at other reviews on here, I’m not the only one who has been scammed.
I will be raising a case with the airport (who currently seem un interested) Trading Standards and I will be disputing the payment with my bank.
PLEASE ALL WATCH OUT AND EDINBURGH AIRPORT - shame on you.
March 8, 2026
Unprompted review
Reply from Trip Sorted
Hi A Wilson,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Absolute scam
Absolute scam. Not only did fast track passes not come through until too late, the whole point is clearly to get more money from you through hidden subscription fees. Supposedly pride themselves on ‘transparency’ yet refuse to answer why they haven’t changed their advertisement of this hidden subscription despite these numerous reviews all describing the same issue - clearly a trap they aim for people to fall into.
March 6, 2026
Unprompted review
Reply from Trip Sorted
Hi Alice MacCormack,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track with booking reference LBAWSH1687178. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
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