TripAdvisor Reviews 3,597

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people found the website poorly designed and unintuitive, making navigation and review submission difficult. Customers also expressed concerns about the platform's review management practices and perceived impartiality. There were frequent complaints about outdated reviews, making it hard to get current information, and issues with the search function returning irrelevant results. Some people were dissatisfied with the service, mentioning problems with staff and issues with review moderation. However, some customers also noted positive experiences with specific staff members, praising their helpfulness and friendly demeanor. A few other people also felt that certain locations offered great amenities and a pleasant atmosphere.

What people talk about most

Website

Clients share negative opinions on the website, citing issues such as outdated information, poor navigation,... See more

Service

People report ambiguous experiences with service. Many customers praise excellent service, highlighting... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise staff for being friendly, helpful, and... See more

Location

Customers consistently note ambiguous experiences with location. Reviewers report issues with accommodations... See more

Product

Customers had ambiguous experiences with product. Some reviewers praised the varied menu and found the food... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Website is poorly laid out and is VERY unintuitive when it comes to navigating and trying to actually leave a review - Isn't that what it's there for? A review I left recently was rejected (fai... See more

Rated 2 out of 5 stars

In the past, I always believed that I could rely on Trip Advisor for recommendations, particularly for restaurants. However, having been disappointed several times, I now scrutinize the reviews very c... See more

Rated 3 out of 5 stars

When assessing the legitimacy of reviews, it's necessary to watch out for 5-star or 1-star reviews written by people who have only written one or two reviews. All too often, they are fake or biased.... See more


Company details


Contact info

2.1

Poor

TrustScore 2 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Paulina’s brilliant help

I Paulina the lady at theTravel lodge Borehamwood reception is Brilliant and very helpful. She even assisted me with her mobile phone to call the company for booking .

No words to can express how helpful and brilliant she is. Please give her a promotion 👌. She is a star

November 12, 2024
Unprompted review
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Rated 1 out of 5 stars

The skullery sandwich bar shanklin…

The skullery sandwich bar shanklin Isle of Wight… I got the health inspector around to check… why I had been made so ill… with good poisoning… he said the fridges were broken.
Hence my severe illness
They need to close down

October 19, 2024
Unprompted review
Rated 4 out of 5 stars

Still my top choice

I see a lot of reviews here aren't about Tripadvisor itself, it's about a trip that someone is reviewing, or clearly meant for some other site that they bought something from. Needs a good clean up. I do see quite a few people complaining about their reviews having been deleted and fake reviews but I personally haven't experienced this. TripAdvisor remains my top choice after 20 years for ratings and reviews of things to do, where to stay and eat whenever I plan to travel.

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

Trust in Tripadvisor has gone

I’d been a reviewer on Tripadvisor since 2009 writing many reviews giving a range of ratings in an impartial manner from 1s to 5s.

In the last few days Tripadvisor decided to delete 3 of my reviews and because the UK is not in the EU there is no right of appeal against their decision.

Tripadvisor wrongly claimed I received a financial reward from my reviews; this is a false and wholly unjustified allegation.

I’m unwilling to have my reviews unjustifiably removed so hundreds of my reviews have been removed and my account closed.

I have lost complete trust in Tripadvisor

November 5, 2024
Unprompted review
Rated 1 out of 5 stars

Never go there.

Never go there.
November 2024
Never been treated so badly anywhere. The manager was not in the least helpful, I’d go so far as to say he was rude and arrogant. He refused to assist a member of our group with regard to a food allergy. Offended another member of our group in his address to her. Absolutely will not go again. Aweful experience.

November 2, 2024
Unprompted review
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Rated 5 out of 5 stars

I ordered some coasters from printster

I ordered some coasters from printster. I was a little reluctant as reviews were very mixed. But I had no issues what so ever. My coasters are amazing . They came quicker than I thought . I even had an email to see if everything was ok with my order. I will definitely use this company again.

October 26, 2024
Unprompted review
Rated 1 out of 5 stars

Elepasion- feel like I've been scammed!

I ordered what looked like a beautiful dress from Elepasion to wear at a xmas party but when it arrived it I was disgusted when I opened the parcel. The dress was nothing like the one the model on their site was wearing, it was like someone had drawn it onto a piece of cheap material! I will never order from this company again. They are scammers!

October 30, 2024
Unprompted review
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Rated 1 out of 5 stars

Trip advisor responsible for scam Viator

Trip advisor owns Viator. Customers who book through trip advisor tours are directed to viator. Viator is a complete scam (see reviews). Trip advisor takes no responsibility for viator. Sorry Trip advisor. It is your responsibility. Fix viator and give refunds to the 100s of people who have been scammed.

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

Do not use Tripadvisor

Do not use Tripadvisor. They have flatly refused to publish a review of a local hostelry, because I severely criticised it for appearing open, but we were denied access as they had a private function. There were no notices anywhere stating the place was closed. Tripadvisor just will not publish. Bad.

October 23, 2024
Unprompted review
Rated 1 out of 5 stars

St John’s London clothing

St John’s London -Women’s clothing.
Advise Don’t Buy. Purchased a luxury cashmere cardigan and what actually came was a fury dog blanket type garment that is 100%Nylon.
Trades description act not true.
Advertise as cashmere false representation.
No returns address with package.
Do not respond to emails to return.
Sadly I feel I have been scammed.

October 22, 2024
Unprompted review
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Rated 1 out of 5 stars

Real concerns over the legitimacy of reviews on the website and app

This site appears populated by bots or automated entries. There are profiles that appear random and all offer four and five star reviews. They seem generated to create artificial positive publicity for a venue and to outweigh negative reviews. Tripadvisor provides no protections for this and in fact their systems don’t allow reporting against profiles that seem artificial. By default, they invite this kind of artificial interaction and without the appropriate safety nets in place, anyone using Tripadvisor should be cautious of the reviews published on their website and app.

October 12, 2024
Unprompted review
Rated 1 out of 5 stars

Dishonest

Anyone who has used TripAdvisor regularly will notice how the company has changed in recent years.
The rise of social media and the huge number of obviously fake posters and reviews in TA has rendered it untrustworthy.
Destination forums are now populated by a small coterie of self-interested high count posters which TA allow to self-police.
Often they bored elderly expats or myopic locals who remove posts for no reason other than no-one likes to be told they live in a dump.
Few people under the age of 40 engage with them any more preferring social media where their opinions and views are not censored for commercial reasons.
Because this is where TA's dishonesty comes in.
As their traditional USP rapidly disappears they've moved even more into selling stuff via their Viator division and their hundreds of other commercial partners.
And any negative reviews that are bad for that business are liable to be removed.
Rick Steves has disappeared down the same rabbit hole.
Anything that's bad for their business of flogging stuff gets removed.
All of these online travel forums run by organisations that also sell travel are compromised and TripAdvisor is the worst of the lot.
Believe absolutely nothing you read on it.

October 12, 2024
Unprompted review
Rated 1 out of 5 stars

Brixton FITNESS LAST 🤨so new timetable…

Brixton FITNESS LAST 🤨so new timetable for SATURDAY a 45min YOGA CLASS who does 45 mins it’s so dangerous to practice any yoga for 45mins in a class there’s housekeeping anyone new any injuries takes 10 mins then warm up 10 2 15 mins then SHAPES DEMOS INSTRUCTION PRACTICE FALL IN FALL OUT ETC ETC then cool down
🧘 so classes back in the day 90 mins cut to 60 now 45 mins but TODAY NO SHOW FROM INSTRUCTOR no one knows when he it is a HE is contact number etc NOTHING probably thinks 45 mins is a WASTE IF TIME I could grumble about outside safety lighting mhmmmm bikes being stolen a notice re bikes missing etc etc I used to RAVE ABOUT THIS CLUB a BREATH OF FRESH AUR and REAL PEOPLE but slowly very questionable and then emails re PREMIUM MEMBERSHIP not 3 but an extra £10 but for what BOOKING there’s not even a swimming oool when u can go up the road for the same money and with a pool 🏊

October 12, 2024
Unprompted review
Rated 1 out of 5 stars

This website is run by a bunch of…

This website is run by a bunch of virtue signaling freaks. They won’t let me post an honest review of an experience I had in Ireland because they picked Ireland as their top travel destination of 2024, they do not let you post reviews when it goes against their silly awards. I tried to change my review multiple times, and no matter what I wrote the mediators just keep denying my review. It’s a matter of fact I was racially profiled based upon my nationality, it’s not news that some Irish people do not like British people. It’s okay, I don’t mind. But I do mind when I’m unable to post an honest review of my experience in multiple restaurants that failed to cook food properly, failed to provide table service, poor hotels that were claiming to be 5 stars but more like 3 stars. Google let me post my reviews, but trip advisor said I was being racist because I said I was miss treated because I’m British. These things happen all over the world to lots of people from lots of different nationalities. Some local people just get caught up with the news and forget that there is a real person behind the face that might not agree with political decisions made by their government. I did meet lots of lovely Irish people, which I mentioned. The liberalism of Tripadvisor is real. It’s run by some real strange people.

October 4, 2024
Unprompted review
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Rated 1 out of 5 stars

SCAMMERS

Didn't use their services and they are trying to take money from my bank acct...Old logo..Please Don't try it..SCAMMERS

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great Hotel

Had a fabulous 3 days at The Lord Crewe Hotel in Bamburgh. The hotel is excellent, staff very friendly, the food is superb. The rooms are are very spacious and well looked after.Close to both the castle and Grace Darling museum will definitely stay again.

October 2, 2024
Unprompted review
Rated 1 out of 5 stars

Upset pensioner

My husband and I booked a week at a Parkdean site in our touring caravan the site Ty Mawr, cost £113 unfortunately for medical reasons we had to cancel we are both in our 80s and can not afford to lose this money but Parkdean have refused a refund or to move this holiday to a later date, I think this is despicable and will not be using Parkdean in future or recommending them to anyone else.

September 30, 2024
Unprompted review

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