troocost.com Reviews 629

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and fair pricing. However, some customers also noted issues with contract changeovers, experiencing delays and additional costs due to work not being completed as expected. A few other people also felt that the customer service team was not always effective in resolving their concerns.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and efficiency of the... See more

Service

Consumers find service to be positive. Many customers praise the excellent service, highlighting how staff... See more

Price

People report positive experiences with price. Many customers praise the competitive and fair prices secured,... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a bad experience dealing with the customer service team at YGP and felt I was getting nowhere. Shannon Middleton offered to help and resolved the matter for us within days. It was such a gre... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Aaron Lee at CLA Energy Services. He was really helpful, approachable, and quick to respond to any questions I had. Everything was explained clearly, and I felt supported... See more

Company replied

Rated 5 out of 5 stars

Can’t thank Sonnie Terry enough for the work she’s done on my salons so far, got my renewal done at almost 50% less than I was paying, trustworthy, kind and honest from start to finish. Helped me out... See more

Company replied

Rated 5 out of 5 stars

Jonathan Mordica and Demi Evans were friendly, fair and transparent. No jargon, or trying to sell me something I didn't ask for, like all the other brokers I spoke to in the lead up to the renewal.... See more

Company replied


Company details

  1. Price Comparison Site

Written by the company

Compare and find the best energy prices for your business with troo, a fairer way to pay for your energy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

629 reviews

5-star
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Rated 5 out of 5 stars

Heidi

From the beginning Heidi was very helpful and informative and nothing I asked was too much trouble, I signed with troo because they got me the best rates but also I know if I have a problem Heidi is just a phone call away so I don’t have to deal with the electricity company direct, overall very happy.

November 20, 2025
Unprompted review
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Reply from troocost.com

We really appreciate the time you have taken to review your experience. It's great to see how much support Heidi has provided to you - we look forward to working with you.

Rated 5 out of 5 stars

Cameron Morris

I have worked with Cameron Morris, this man is a credit to the business and is extremely helpful

October 7, 2025
Unprompted review
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Reply from troocost.com

Thank you for taking the time to let us know how helpful you have found Cameron's support - that's great to read.

Rated 5 out of 5 stars

Worth a call/chat with Troo

Cameron and his team are a fantastic energy consultancy, who put their client's needs first!

November 20, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for the great review on Cameron's support. Well done Cam!

Rated 5 out of 5 stars

Amazing

Thankyou to Sonnie Terry for all her help with our renewal, polite, professional, honest in all her work for us at cafe 54. Five star customer service much appreciated.

September 22, 2025
Unprompted review
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Reply from troocost.com

Thank you for the brilliant review of Sonnie - we are loving the 5 star customer service recommendation!

Rated 5 out of 5 stars

Highly recommend Troocost/CLA Energy Services

Matthew O’Neil of CLA Energy Services was persistent and communicative in helping us sort out smart meter readings and invoicing problems which took a few months to resolve.
He stayed on the case throughout and gave us regular updates which is rare these days.

June 20, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for letting us know how great the service from Matthew has been. The commitment to communicating effectively and providing regular updates is something we strive for and it's great to see this working.

Rated 5 out of 5 stars

Great response time and very helpful…

Great response time and very helpful team. It's nice that I'm always talking to the same people and they take ownership of tasks and see them through.

November 13, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for sharing your experience. We aim to be responsive, helpful and provide you with consistency when it comes to service support and it's great to see that's your experience with us.

Rated 5 out of 5 stars

CLA Energy Services provided a swift…

CLA Energy Services provided a swift and helpful change of energy provider. Aaron Lee followed up and responded quickly.

November 12, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for the review. We aim to be responsive in our service and be on hand to support you throughout your contract.

Rated 5 out of 5 stars

Helpful service with professional…

Helpful service with professional integrity. Kym and the team were very supportive.

November 11, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thanks for the great review - we're glad you have found us helpful and supportive.

Rated 5 out of 5 stars

Highly Recommended

Troocost helped us secure excellent savings on our electricity contracts. They were very supportive and guided us through the entire process. We’d definitely recommend them and will be using their services again when it’s time for renewal.

October 1, 2025
Unprompted review
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Reply from troocost.com

Thank you for taking the time to write this recommendation. It's really pleasing to read that you have found the process supportive. We look forward to working with you.

Rated 5 out of 5 stars

Kym Thorby was amazing

Kym Thorby was amazing, had great knowledge and dealt with our issue with efficiency and professionalism. Thanks Kym

November 6, 2025
Unprompted review
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Reply from troocost.com

Thank you so much for letting us know about the great service you have had. Well done Kym!

Rated 5 out of 5 stars

Trustworthy no nonsense energy renewal

Shout out to Heidi and the office team for a easy no nonsense energy renewal, happily use again, so good to be able to trusted someone these day, thank you for your help and hard work,

October 1, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for taking the time to leave us a review - it is really appreciated.

Rated 5 out of 5 stars

Highly Recommend!!

Can’t thank Sonnie Terry enough for the work she’s done on my salons so far, got my renewal done at almost 50% less than I was paying, trustworthy, kind and honest from start to finish. Helped me out massively and answered every question that came her way, regularly checks in even when the contract was done what a star xx

September 2, 2025
troocost.com logo

Reply from troocost.com

Thank you so much for the great review - we are delighted to read about the benefits you have had from working with us.

Rated 5 out of 5 stars

Thank you to Heidi

Thank you to Heidi, for helping us as a business to get the best energy providers keeping our bills at an affordable rate.
I trust that this company will continue to do so in the future.
Lee (Director)

October 15, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for the recommendation on the help and support you have had from Heidi.

Well done Heidi!

Rated 5 out of 5 stars

Excellent service

Kieran and the team at Troo have provided fantastic, thorough service since taking over our account. They’ve been a pleasure to work with and consistently offer excellent support to both myself and my colleagues.

October 15, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for the great recommendation on our service and the support we have given you.

Rated 5 out of 5 stars

Friendly helpful service

Friendly helpful service from Kym Thorby. Query resolved.

October 13, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for letting us know how helpful Kym has been and we're glad to see your query is now resolved.

Rated 5 out of 5 stars

Demi and Cassie are brilliant

Demi and Cassie are brilliant, thank you very much!

October 10, 2025
Unprompted review
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Reply from troocost.com

Thank you so much for the positive feedback and well done Cassie and Demi!

Rated 5 out of 5 stars

1st Class

Liam Robson and Ben Smith have been 1st Class throughout the whole renewal process - informative, polite, friendly & productive. I would highly recommend Troo.

October 3, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for the recommendation on the great service you have had from Ben and Liam.

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