Trueshopping Reviews 

8,817
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Ordered a seat cover which when it arrived was the wrong one. Contacted Jason at Customer Service who apologised for the problem explained the process of returning the incorrect item and sent the... See more

Rated 1 out of 5 stars

After 2 1/2 week I had not received my ordered. Whilst the tracking information showed it being delivered, I had not received. This was confirmed when true shopping investigated and the parcel was l... See more

Rated 1 out of 5 stars

AVOID THIS COMPANY! I purchased 2 chairs from this company via Ebay last week. They arrived very badly damaged. The wood on both chairs had massive cracks / splits as well as chipped wood and rusty... See more

Rated 5 out of 5 stars

Waited delivery a little longer. Received good quality, convenient, can be quickly assembled and disassembled. It's generally super nothing to twist, look for bolts. If assembled in 10 minutes, the... See more

Company details

  1. Garden Furniture Shop
  2. Bathroom Remodeler
  3. Boiler and Heating Service
  4. Interior Designer
  5. Tool Store

Written by the company

Founded in 2003 Trueshopping are a UK based online department store offering a wide selection of products at competitive prices, backed by a fast and efficient delivery service. We deliver a wide range of products including bathroom suites, DIY tools, garden furniture, home accessories and bedroom furniture.


Contact info

3.8

Great

TrustScore 4 out of 5

9K reviews

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3.8

All reviews

(8,817)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Not good!

I waited 2 weeks for a wrong secondhand part to turn up!!…..still waiting for a response- Not a good experience and out of pocket

September 24, 2022
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Rated 5 out of 5 stars

Waited delivery a little longer

Waited delivery a little longer. Received good quality, convenient, can be quickly assembled and disassembled. It's generally super nothing to twist, look for bolts. If assembled in 10 minutes, then folded in 3 minutes. This pleasure is easy for me as a woman. This item is also inexpensive. Thanks to the creators of this miracle! I recommend

September 13, 2022
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Rated 1 out of 5 stars

eBay seller in China not UK

I ordered an item on eBay which clearly showed that the item was despatched from the UK. The seller immediately gave a tracking number using Evri.
After 9 days since ordering I discovered that Evri do not have the item. It cannot have been despatched from the UK. Suddenly the delivery date was changed to 26th September.
I contacted the seller to ask for a refund but it was refused.
I believe that this company is selling goods based in China and purporting that they are in the UK.
This is misinformation at best and fraud at worst.

August 14, 2022
Unprompted review
Rated 1 out of 5 stars

Well I can’t give feedback on the…

Well I can’t give feedback on the product as I still haven’t received it! Over 10 days have gone by since I ordered the item, I’ve had no update as to where it is or when it will be delivered.
I have messaged Customer Services but received no response. So altogether I’m not very happy!

August 12, 2022
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Rated 1 out of 5 stars

Experience in ordering coffee table…

Experience in ordering coffee table from True Shopping

This is the worst experience i have had in on line shopping. I ordered a coffee table and paid for it. Some days later I was trying to track the parcel and to cut a long story short it had got mislaid according to true shopping customer services team. I then asked for a replacement and was told it would come 3 days later. I then called and spoke to customer services who told me it hadn't left warehouse as they were moving warehouse. I asked to speak to a manager and there are 2 Laura and David and was told they would phone back. Over the next 3 days i phoned 4 times asking for one of managers to call me and neither of them could be bothered to pick up phone to call me. the customer services clerks i spoke to were polite and a little embarrassed saying managers very busy. I then called for probably the 10th time and asked for refund and for one of the managers to call me. The refund request had to get approval which took a few days and then 3 days later I received it on my credit card and still have not heard from Laura and David. I get the impression no one cares and several weeks down the line I am back to square 1 with no coffee table. What I object to is that neither of the managers could be bothered to call me despite the first coffee table going missing and the replacement one never being despatched. I have had no apology from the company despite having wasted so much time and effort in trying to get the table and then a lengthy process to get the refund.

July 27, 2022

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