Truist Reviews 1,999

I have a commercial credit card from Truist. From the start setting up an auto pay was incredibly difficult and almost impossible. In fact I missed my first payment because the auto pay didn't correctly start and it killed my zero interest program that was associated with the card. I almost thought it was a strategy on their part. I did call the branch and I was successful in getting it reconstituted back on the zero interest program. Full disclosure I had a business challenge that required me to set up a workout program with Truist. We set up an auto pay as part of the program, and if I was successful in making the first three payments, we would continue on with the work out under the stipulations that were originally agreed to. After the end of three months, the auto pay canceled and for the last 6 months I have been trying to reconstitute the auto pay because I have no way of paying Truist. They don't send me a bill. They have canceled my account and I have no way to write them a check or pay them digitally and so every month when the payment is not submitted, they call me and I have to argue with them that I want to pay them through auto pay or they can reconstitute my account so that I can pay online. Neither have they been successful or willing to do although I have signed three separate documents, three separate months, trying to initiate autopay or direct draft and they assured that they would get this set up, I even on the fourth tryafter it not being set up, went into the branch and they couldn't get it set up. It's the most ridiculous scenario I've ever experienced with the bank. They have no communication they have no system integrity and or anyone who knows how their system works it's a joke. I told them this month if it didn't auto draft and they assured me it would, I would not be paying them in the future because I had no way to pay them, and here we are today. My payment was supposed to draft on the 9th and it did not so I have come to my wits end with Truist and I will no longer be paying them. It's amazing that a customer has reached out four times to set up a way to pay his bill and the company is unwilling to get this done, and therefore, I will have no further interaction with Truist, and I am going to unfortunately walk away from my obligation because of their unwillingness and incompetence to get this set up on my behalf.

Truist is holding my paycheck for under $300 from a major company for over a week without any real warning. The app only says “except for holds,” but gives no criteria, no explanation, and no notice that new accounts under 90 days get automatic holds. Nothing said the check cannot be canceled once deposited.

When I asked for help, they offered nothing except scripted apologies. No solutions at all—just “sorry,” while I’m left unable to use my own money for basic needs.

This feels deceptive and like a trap for new customers. I strongly recommend avoiding Truist if you expect transparency, honesty or help when problems arise.

If you don’t have $100,000 or more, don’t bother investing with Truist. They are very difficult to contact. The website has their investment phone number buried so it is difficult to find. I guess so you’ll give up and not contact them. When you do call, you will spend literally an hour or more on hold and you may or may not get to speak to someone. I’m guessing because I don’t have a lot of money and my phone number is connected to my account, they see who is on the line and they don’t want to talk to me, so I get to spend over an hour on hold and still no one to talk to. I just gave up. I am sure they’d rather to talk to the rich investors than ones who are trying to put away some money for retirement. Good luck if you choose Truist!

I knew Truist was bad, but the 1.2 star review average caught EVEN ME by surprise. I have never seen a review that low before FOR ANY BUSINESS. Congratulations to the Truist CEO for running the thing straight into the ground WHICH I HAVE BEEN SAYING FROM THE beginning was HIS SOLE PURPOSE IN LIFE. Since the takeover of BB&T by Suntrust - and who are we kidding, that is exactly what it was - every single thing about banking has become more difficult, takes longer, and is more costly. Now they are instituting a $15/month service charge for checking accounts that previously were free. That's all it took to finally convince me that it was past time to take my 5 accounts and get the heck out of dodge. As I write this review, I dread the headache of making this change but it is time. Truist has relied on this very phenomenon to safeguard their customer base but they have done too many negative things to ignore any further. Goodbye long waits and frustrations. Goodbye McGriff HSA debacle. Goodbye. Goodbye. Goodbye

The bank could not process a simple request for a payoff statement. They require two business days to process and they also said it can only be faxed or snail mailed. So, I went and purchased a temp digital fax number. Was told that I should get it on a certain day. Nothing. I called next day, spoke to a supervisor, who said this evening by 8 pm or the next morning. Nothing. Called the following day spoke to a gentleman that tried to help, informed me that the first rep did not do the right thing etc. He then told me that they would be able to email the payoff statement in contradiction to what 3 other people told me. Also, they require two people to approve these requests and that one of them - that day - was not in the office. He then told me that I would receive an email with the requested document today. Nothing. Also I had a deadline to get this document to other parties which has passed. It has been 7 days since my first contact and request, 4 of those are considered business days. I call once more to see what is going on and the only thing they can do - did- was to say "sorry, I will file a complaint blah blah and by the way do you want me to make another request for you? It will take two business days again though" Suffice to say they are one of the worst entities I have dealt with in the banking industry. BOA, sucks too, but they have never run me around like this. One more issue is i can not access my online statements for whatever reason, I asked the rep about this and she suggested trying other browsers, I did, I tried the 2 she said. Nothing

Truist Bank has been one of the worst banks I’ve ever done business with. I called at 11:56 am Pacific Time on December 3, and the female representative did not state her name clearly. She turned off my automatic payment without my permission when I called. In other words, she did not listen carefully to my request and made the decision on her own to stop the payment on my behalf.

horrible mobile service- customer help located in philopines

If I could give zero stars I would. Truist bank is the worst financial institution I've ever banked with. Their communication is inadequate, and non-cohesive. You get a different answer from different reps, even managers for the same question. Their fees are ridiculous. I'm closing all my accounts, and I will never, ever bank with Truist again.

Seriously? While on vacation 1,200 miles from home I got an alert that my truist credit card was used which had been inactive for a long time. I called truist to put a hold on the card and they asked for the last 5 digits of the card. Being away from home i couldn't do that. They said they could not verify my identity so they refused to help me.

If I could give Truist a zero rating I would. This is the worst financial services I have ever experienced. Website you can't access, completely incompetent CSRs, and after the first couple of months stopped sending me statements/coupons. I'm working on getting the car loan refinanced to get it out of these jerks hands, stay away from them!!!

Truist Bank is holding my funds and falsely claiming my deposit is suspicious, even though I provided complete documentation from my trust verifying the source of the money. I have uploaded everything they requested, yet my funds remain inaccessible.

I was repeatedly told that the review would take “two business days,” but this timeline keeps extending every day with new excuses. This ongoing delay is causing significant financial and emotional stress, as these are legally mine and I cannot access them.

Their lack of transparency, accountability, and communication is alarming. Based on my experience, I cannot recommend Truist Bank, and I would caution others who expect to have reliable access to their own funds.

On May 15th, 2025, a hacker managed to break in to my checking, savings and credit card, emptying the first and second and taking two cash advances for approximately $1500 from my credit card, as well as breaking into my 401K and attempting to transfer money when Truist finally woke up and stopped it. I was able to retain the 401K transfer and Truist replaced the moneys in the savings and checking accounts, but refused to replace the money stolen from the credit card, falsely claiming them to be legitimate transactions. After numerous conversations with several parties at Trusit they have yet to make good on this and now won’t return any of our calls.
This is in direct conflict with the federal fair credit act which is supposed to protect consumers from credit fraud.

My father is in the hospital and I have power of attorney. They have made it unbelievably difficult to exercise that power of attorney and require me to be physically at a bank to do most transactions. The half baked digital login I have doesn’t grant me access to all accounts nor does it give me access to payees. They won’t answer questions over the phone either, even after having the POA reviewed and approved by legal.

TRUIST’s customer service has been absolutely awful from start to finish. I recently refinanced a loan, and their loan department couldn’t answer even the most basic, fundamental questions. Every interaction felt like talking to people who had no idea how their own processes worked.

I called on a Monday evening to confirm whether they had received the payoff check. I was told “no.” Yet a few hours later—at 2 AM—the loan suddenly showed as fully paid off. No notification, no explanation, nothing.

To make matters worse, TRUIST has now completely removed the loan account from my profile. I can’t see the final payoff amount, the last transaction, or any record that the loan ever existed. It’s as if the entire account was wiped from their system. Zero transparency, zero accountability.

This level of incompetence and poor customer experience is unacceptable. I will never use TRUIST again, and I strongly recommend that others think twice before trusting them with anything.

Tried Truist, they changed the rate on us three times. It's a game they play. Last time, we took all the money out. The last change was from 3.4% to 0.01%—an untrustworthy bank, indeed (who does that?). When we took the money out, they offered the prior rate again; it was like that every time.

Just imagine receiving your statement and the interest rate changed from 3.4% to 0.01%. That's a rate you can get on $100. We went in to close the account at the branch on Siesta Drive in Sarasota, and Lindsey said she could offer us the old rate but never mentioned it retroactively. Truist is a very dishonest bank, and this is how they do it. It happened three times. I commented tonight on their Facebook post offering the 3.4% and shared it to my page to keep track of it. They deleted the post after my comment. I have the records if anyone wants to see them.

Obligatory "I'd leave a lower review if I could." Truist consistently abuses their customers but crossed a line today. They suspect a lot of what I do is fraudulent, but today, when I tried to donate money to the relief effort in Jamaica, they called that fraud. They not only hate you, but clearly they hate Jamaicans. If you're in Jamaica and reading this, Truist blocked me from trying to help you. Truist, if you see this, you blocked me from trying to help the victims of Hurricane Melissa. You should be ashamed.

Terrible, rude, and patronizing customer service. Terrible Website. It's impossible to do anything on the website like change auto pay. They also don't answer questions via email. They force you to call and when you call, they're horrible.

Look most people here are complaining but those who have a good experience like me will tell you every single representative I've talked to in the Fraud Department has been extremely thorough and helpful for all of the question I have asked.

Abraham from my Branch has been amazing and every single rep I talked to in the Fraud department knew exactly what they were talking about after having frustrations with the app the Customer Service and Fraud Department being extremely helpful and responsive has changed my mind and this review is totally deserved, Thank You Truist!

To the Executive Leadership of TRUIST BANK LOAN SERVICES
I am writing to express my profound dissatisfaction with the systemic failures and egregious negligence I have experienced from your institution. After 62 years of dealing with financial institutions, I can state with certainty that the level of incompetence and utter lack of professionalism displayed by your customer service is the worst I have ever encountered. The situation is so severe that it has driven me to refinance my loan with another bank solely to escape the constant aggravation, despite the financial inconvenience of doing so.
On [10/20/2025], a payment in full for my account was received by your institution. However, as of today, over a week later, this payment has still not been posted. My repeated attempts to resolve this issue through your customer service have been met with total failure.
Incomprehensible Service: Your representatives lack the basic communication skills to understand simple inquiries. Communication is a challenge in itself, and I have been placed on hold multiple times—as many as 5 to 10 times during a single call—when attempting to get an answer.
Insulting Scripted Responses: The representatives offer nothing but canned, scripted responses that fail to address the core problem. When pressed for clarification, they predictably repeat the same unhelpful, automated phrases.
Supervisor Evasion: My requests to speak with a supervisor were systematically met with prolonged holds, often resulting in being disconnected entirely. The consistent evasion of accountability is a testament to the institutional disregard for customer issues.
This situation is completely unacceptable and has caused immense stress. It is beyond comprehension how a company with such a catastrophic breakdown in its customer-facing operations can expect to retain its clients. The poor service I have received is not an isolated incident but a pattern of gross negligence that has severe consequences for your customers.
I expect a prompt and decisive resolution to this matter. I demand a formal explanation for the unposted payment and a personal apology from a member of your executive team for the abysmal experience. I will not be satisfied with another scripted response. If this issue is not properly addressed, I will escalate my complaint to the Consumer Financial Protection Bureau (CFPB) and other relevant regulatory bodies.
Sincerely,