Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... See more
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Outstanding service delivery came pretty much the next day ! Beautifully wrapped and an absolute bargain aswell beautiful trousers in the sale
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... See more
Company replied
This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unw... See more
Company replied
Company details
- Clothing Store
- Baby Clothing Store
- Decoration and Interior Design Store
- Fashion Accessories Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Contact info
Fieldhouse Lane, SL7 1LS, Marlow, United Kingdom
- help@truly.co.uk
- www.truly.co.uk
4.5
Excellent
244 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TRULY (wonderful) Black Satin Burntout Slipdress
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the dress is an absolute steal ... exquisitely cut, beautiful, heavy, silky material and can be dressed up or down by combining it with different tops for a slightly more casual look ... I am beyond thrilled with my purchase and so pleased that I stumbled across Truly
October 19, 2023
Unprompted review
Reply from Truly
Hi Niki,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and your new dress! We hope to see you shop with us again soon and as always, appreciate your kind words.
Best Wishes,
Truly x
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Reply from Truly
Hi Heidi,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and hope to see you shop with us again.
Best Wishes,
Truly x
Thumbs up from me
Ordered a discounted nightshirt. Really pleased with purchase - exactly as described. Arrived promptly.
September 3, 2023
Reply from Truly
Hi Katy,
Thanks so much for leaving us this positive review, we really appreciate you taking the time to leave us feedback!
We are so pleased you are happy with your nightshirt and our service.
In future, we'd love to know how we could have made your experience, a five star one, so please don't hesitate to reach out via help@truly.co.uk to let us know. We are always working to improve our service to give our customers the best experience possible.
Best Wishes,
Truly x
This bedding is the best I have ever…
This bedding is the best I have ever bought.Looks great on the bed washes and irons beautifully.
September 30, 2023
Reply from Truly
Hi Delia,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with your Truly bedding and hope to see you shop with us again.
Best Wishes,
Truly x
The giftee received an empty gift box…
The giftee received an empty gift box and a blank card. However, I was refunded for the additional cost of the gift box.
September 28, 2023
Reply from Truly
Hi Vikki,
We are really sorry that your experience with Truly did not meet yours or our expectations, and wish to take this opportunity to apologise again for the inconvenience caused.
We always aim to deliver a great service and we regret that you did not have this experience. I'm aware that customer service have since resolved this issue, offering you a full refund on your gift box and their sincerest apologies.
If there is anything else we can do or if you have any further questions, please reach out via help@truly.co.uk.
Best Wishes,
Truly x
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excellent product at a very good price
excellent product at a very good price. quickly delivered. good clear website.
August 31, 2023
Reply from Truly
Hi Mark,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with your experience shopping with Truly.
Best Wishes,
Truly x
Wonderful
Wonderful silk nightwear and gown, just a dream! Thank you, I will definitely be back ❤️
September 1, 2023
Reply from Truly
Hi Aleksandra,
Thanks so much for leaving us this lovely review! We are so pleased you were happy with your silk nightwear and hope to see you shop with us again soon.
Best Wishes,
Truly x
Excellent quality and rapidly delivery…
Excellent quality and rapidly delivery - very pleased!
August 29, 2023
Reply from Truly
Hi David,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with our speedy delivery and hope to see you shop with us again soon.
Best Wishes,
Truly x
Reply from Truly
Hi Maureen,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with our service and hope to see you shop with us again soon.
Best Wishes,
Truly x
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Very poor quality brass base on cake…
Very poor quality brass base on cake stand. It is marked and scratched. As a returning customer this is not the usual standard expected of Truly products.
August 4, 2023
Reply from Truly
Hi LJM,
Thanks for taking the time to leave us this review and we apologise that we didn't meet your expectations. We would really love the opportunity to rectify this issue for you and give you the usual Truly quality you are used to receiving. Please reach out to our customer service team via help@truly.co.uk and we can resolve this for you.
Best Wishes,
Truly x
Speedy and secure delivery.
August 3, 2023
Reply from Truly
Hi Kim,
Thanks so much for leaving us this five star review! We are really pleased that you were impressed with our service and hope you will shop with us again.
Best Wishes,
Truly x
Excellent quality
I bought a couple of t shirts recently and was very impressed with quality. I will be shopping with Truly again.
August 3, 2023
Reply from Truly
Hi Mrs B,
Thanks so much for leaving us this five star review, we really appreciate your feedback and are so glad you were pleased with your items. We look forward to you shopping with us again.
Best Wishes,
Truly x
Beware gift box
Very happy with the bag, and delivered on time. But paid for a gift box which was completely inappropriate - there was no way the bag would fit in!
August 2, 2023
Reply from Truly
Hi Paul,
Thanks so much for taking the time to leave us this review, your feedback is really important to us. Whilst we are glad to hear that you are pleased with your bag, we apologise that your gift box wasn't appropriate.
We do however, clearly state the measurements of our gift box on both the gift box page and throughout checkout and therefore leave it to the customer to decide whether this is an appropriate size for the item they are ordering. We have made considerate efforts to improve the visibility of these dimensions however we will take your feedback on board and pass it on to the relevant department.
Best Wishes,
Truly x
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Reply from Truly
Hi Stuart,
Thanks so much for taking the time to leave us this 5 star review, we really appreciate your feedback and are so glad you were happy with your products!
Best Wishes,
Truly x
I purchased a large Constellation plate…
I purchased a large Constellation plate at a very good price from the Truly Summer sale. It was delivered in Truly style, well packaged, well wrapped and in perfect condition. I decided to buy the small Constellation side plates but having done so wished I'd ordered more.
Apparently, once an order is placed the process is started straight away and can be difficult to change, in my case anyway. The customer service assistant was extremely helpful and managed to cancel my order in its tracks and I was able to re order adding to it.
I have had a few items from Truly over the last few years and I have never been disappointed. They sell quality items and run a service which is attentive and efficient.
Five stars!
I
July 31, 2023
Reply from Truly
Hi Philippa,
Thanks for taking the time to leave us this lovely review and for being a loyal customer! We really appreciate you taking your time to leave us this feedback and are so glad that you are always pleased with our service, we can only hope you'll continue shopping with us for many years to come.
Best Wishes,
Truly x
Reply from Truly
Hi Oxana,
Thanks for taking the time to leave us this five star review! We really appreciate your feedback and are so pleased that you had a positive shopping experience with us.
Thanks again,
Truly x
Reply from Truly
Hi Margaret,
Thanks for taking the time to leave us this lovely review! We really appreciate this and are so glad that you had a great experience when shopping with us.
Thanks again,
Truly x
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The product was excellent quality at a…
The product was excellent quality at a fantastic price Ruth quick delivery.
July 29, 2023
Reply from Truly
Hi Alison,
Thanks for taking the time to leave us this lovely review! We really appreciate your feedback and are so glad that you were pleased with our service!😊
Best wishes, Truly x
My item was faulty
My item was faulty. It wasn’t straight forward sending them back . How ever I did order them again. Hopefully I will get a refund ASAP
July 27, 2023
Reply from Truly
Hi Michelle,
We are sorry to hear that your item was faulty. Please reach out to our customer service team via help@truly.co.uk to let us know exactly what was wrong with your item.
As for our returns, we offer paperless and free returns as stated on our website. Here, you can also access our returns portal on our FAQ page where you are able to generate a returns label free of charge and have royal mail collect the parcel from your home. As stated above, please reach out to our team via email so they are able to sort this out for you!
Best Wishes,
Truly x
Dreadful!!!!
July 26, 2023
Reply from Truly
Hi MH,
We are sorry to hear that you had an unpleasant experience when shopping with us. Please reach out to our customer service team via help@truly.co.uk if you wish to discuss this matter any further.
Many thanks,
Truly x
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