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See what reviewers are saying

Rated 5 out of 5 stars

Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... See more

Rated 5 out of 5 stars

Outstanding service delivery came pretty much the next day ! Beautifully wrapped and an absolute bargain aswell beautiful trousers in the sale

Rated 5 out of 5 stars

I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... See more

Company replied

Rated 5 out of 5 stars

This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unw... See more

Company replied

Company details

  1. Clothing Store
  2. Baby Clothing Store
  3. Decoration and Interior Design Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

TRULY (wonderful) Black Satin Burntout Slipdress

When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the dress is an absolute steal ... exquisitely cut, beautiful, heavy, silky material and can be dressed up or down by combining it with different tops for a slightly more casual look ... I am beyond thrilled with my purchase and so pleased that I stumbled across Truly

October 19, 2023
Unprompted review
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Reply from Truly

Hi Niki,

Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and your new dress! We hope to see you shop with us again soon and as always, appreciate your kind words.

Best Wishes,
Truly x

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Rated 5 out of 5 stars

Excellent

Easy to order, fast delivery and great quality!

September 30, 2023
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Reply from Truly

Hi Heidi,

Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and hope to see you shop with us again.

Best Wishes,
Truly x

Rated 4 out of 5 stars

Thumbs up from me

Ordered a discounted nightshirt. Really pleased with purchase - exactly as described. Arrived promptly.

September 3, 2023
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Reply from Truly

Hi Katy,

Thanks so much for leaving us this positive review, we really appreciate you taking the time to leave us feedback!

We are so pleased you are happy with your nightshirt and our service.

In future, we'd love to know how we could have made your experience, a five star one, so please don't hesitate to reach out via help@truly.co.uk to let us know. We are always working to improve our service to give our customers the best experience possible.

Best Wishes,
Truly x

Rated 5 out of 5 stars

This bedding is the best I have ever…

This bedding is the best I have ever bought.Looks great on the bed washes and irons beautifully.

September 30, 2023
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Reply from Truly

Hi Delia,

Thanks so much for leaving us this five-star review! We are so pleased you are happy with your Truly bedding and hope to see you shop with us again.

Best Wishes,
Truly x

Rated 2 out of 5 stars

The giftee received an empty gift box…

The giftee received an empty gift box and a blank card. However, I was refunded for the additional cost of the gift box.

September 28, 2023
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Reply from Truly

Hi Vikki,

We are really sorry that your experience with Truly did not meet yours or our expectations, and wish to take this opportunity to apologise again for the inconvenience caused.

We always aim to deliver a great service and we regret that you did not have this experience. I'm aware that customer service have since resolved this issue, offering you a full refund on your gift box and their sincerest apologies.

If there is anything else we can do or if you have any further questions, please reach out via help@truly.co.uk.

Best Wishes,
Truly x

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Rated 5 out of 5 stars

excellent product at a very good price

excellent product at a very good price. quickly delivered. good clear website.

August 31, 2023
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Reply from Truly

Hi Mark,

Thanks so much for leaving us this five-star review! We are so pleased you were happy with your experience shopping with Truly.

Best Wishes,
Truly x

Rated 5 out of 5 stars

Wonderful

Wonderful silk nightwear and gown, just a dream! Thank you, I will definitely be back ❤️

September 1, 2023
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Reply from Truly

Hi Aleksandra,

Thanks so much for leaving us this lovely review! We are so pleased you were happy with your silk nightwear and hope to see you shop with us again soon.

Best Wishes,
Truly x

Rated 5 out of 5 stars

Excellent quality and rapidly delivery…

Excellent quality and rapidly delivery - very pleased!

August 29, 2023
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Reply from Truly

Hi David,

Thanks so much for leaving us this five-star review! We are so pleased you were happy with our speedy delivery and hope to see you shop with us again soon.

Best Wishes,
Truly x

Rated 5 out of 5 stars

Beautifully packaged and delivered on…

Beautifully packaged and delivered on time

August 24, 2023
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Reply from Truly

Hi Maureen,

Thanks so much for leaving us this five-star review! We are so pleased you were happy with our service and hope to see you shop with us again soon.

Best Wishes,
Truly x

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Rated 1 out of 5 stars

Very poor quality brass base on cake…

Very poor quality brass base on cake stand. It is marked and scratched. As a returning customer this is not the usual standard expected of Truly products.

August 4, 2023
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Reply from Truly

Hi LJM,

Thanks for taking the time to leave us this review and we apologise that we didn't meet your expectations. We would really love the opportunity to rectify this issue for you and give you the usual Truly quality you are used to receiving. Please reach out to our customer service team via help@truly.co.uk and we can resolve this for you.

Best Wishes,
Truly x

Rated 5 out of 5 stars
Truly logo

Reply from Truly

Hi Kim,

Thanks so much for leaving us this five star review! We are really pleased that you were impressed with our service and hope you will shop with us again.

Best Wishes,
Truly x

Rated 5 out of 5 stars

Excellent quality

I bought a couple of t shirts recently and was very impressed with quality. I will be shopping with Truly again.

August 3, 2023
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Reply from Truly

Hi Mrs B,

Thanks so much for leaving us this five star review, we really appreciate your feedback and are so glad you were pleased with your items. We look forward to you shopping with us again.

Best Wishes,
Truly x

Rated 3 out of 5 stars

Beware gift box

Very happy with the bag, and delivered on time. But paid for a gift box which was completely inappropriate - there was no way the bag would fit in!

August 2, 2023
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Reply from Truly

Hi Paul,

Thanks so much for taking the time to leave us this review, your feedback is really important to us. Whilst we are glad to hear that you are pleased with your bag, we apologise that your gift box wasn't appropriate.

We do however, clearly state the measurements of our gift box on both the gift box page and throughout checkout and therefore leave it to the customer to decide whether this is an appropriate size for the item they are ordering. We have made considerate efforts to improve the visibility of these dimensions however we will take your feedback on board and pass it on to the relevant department.

Best Wishes,
Truly x

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Rated 5 out of 5 stars

Really happy with the plates and…

Really happy with the plates and delivery service

August 2, 2023
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Reply from Truly

Hi Stuart,

Thanks so much for taking the time to leave us this 5 star review, we really appreciate your feedback and are so glad you were happy with your products!

Best Wishes,
Truly x

Rated 5 out of 5 stars

I purchased a large Constellation plate…

I purchased a large Constellation plate at a very good price from the Truly Summer sale. It was delivered in Truly style, well packaged, well wrapped and in perfect condition. I decided to buy the small Constellation side plates but having done so wished I'd ordered more.
Apparently, once an order is placed the process is started straight away and can be difficult to change, in my case anyway. The customer service assistant was extremely helpful and managed to cancel my order in its tracks and I was able to re order adding to it.
I have had a few items from Truly over the last few years and I have never been disappointed. They sell quality items and run a service which is attentive and efficient.
Five stars!
I

July 31, 2023
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Reply from Truly

Hi Philippa,

Thanks for taking the time to leave us this lovely review and for being a loyal customer! We really appreciate you taking your time to leave us this feedback and are so glad that you are always pleased with our service, we can only hope you'll continue shopping with us for many years to come.

Best Wishes,
Truly x

Rated 5 out of 5 stars

Great experience

The same day dispatch, quality item

July 28, 2023
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Reply from Truly

Hi Oxana,

Thanks for taking the time to leave us this five star review! We really appreciate your feedback and are so pleased that you had a positive shopping experience with us.

Thanks again,
Truly x

Rated 5 out of 5 stars

Beautiful garment

Beautiful garment. Well packed and prompt delivery.

July 30, 2023
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Reply from Truly

Hi Margaret,

Thanks for taking the time to leave us this lovely review! We really appreciate this and are so glad that you had a great experience when shopping with us.

Thanks again,
Truly x

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Rated 5 out of 5 stars

The product was excellent quality at a…

The product was excellent quality at a fantastic price Ruth quick delivery.

July 29, 2023
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Reply from Truly

Hi Alison,

Thanks for taking the time to leave us this lovely review! We really appreciate your feedback and are so glad that you were pleased with our service!😊

Best wishes, Truly x

Rated 1 out of 5 stars

My item was faulty

My item was faulty. It wasn’t straight forward sending them back . How ever I did order them again. Hopefully I will get a refund ASAP

July 27, 2023
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Reply from Truly

Hi Michelle,

We are sorry to hear that your item was faulty. Please reach out to our customer service team via help@truly.co.uk to let us know exactly what was wrong with your item.

As for our returns, we offer paperless and free returns as stated on our website. Here, you can also access our returns portal on our FAQ page where you are able to generate a returns label free of charge and have royal mail collect the parcel from your home. As stated above, please reach out to our team via email so they are able to sort this out for you!

Best Wishes,
Truly x

Rated 1 out of 5 stars

Dreadful!!!!

July 26, 2023
Truly logo

Reply from Truly

Hi MH,

We are sorry to hear that you had an unpleasant experience when shopping with us. Please reach out to our customer service team via help@truly.co.uk if you wish to discuss this matter any further.

Many thanks,
Truly x

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