Trustdeed Reviews 3

Extremely poor experience. Significant delays with company reinstatement were repeatedly blamed on ASIC, yet no evidence was ever provided to support those claims when requested. Basic documentation and communication were mishandled, causing unnecessary delays, stress, and financial impact. Lack of transparency and professionalism throughout — would not recommend.

I've set up dozens of family trusts. I was interested in using these guys for trust deed stamping as they're cheap. After five minutes on the the phone with them I had no confidence in this service and disengaged. Seems to be staffed by an Indian call centre who only want to process your payment.

If you are looking to start a company, I warn against using:

1) onlinecompany.com.au
2) formacompany.com.au
3) trustdeed.com.au
4) Deed Dot Com Dot AU PTY LTD

All four are the same company that have just been rebranded.

With respect to my Experience:

1) They have very poor customer service, several times the consultants would outright lie and/or provide misleading information if it would get you off the phone, getting conflicting information depending on the consultant you got.
2) They over promise and under deliver – they promise to create a company and deliver the documentation within a day, however this took over a week.
3) MOST CRITICALLY - They refuse to take accountability – the work that the team produced was riddled with errors – in some instances, instructions for the person filling in the template were left on the finished document e.g., the words “(DELETE ONE)” was present in the constitution.

Upon pointing these out to their customer service reps I was advised:

A) to correct the errors myself with a pen (for the printed docs by scratching out the errors and writing in corrections)

B) Recreate the documentation in word myself and print it out if I want a correct copy.

Their team refused to correct them in the system and reprint out the documents, so if I want to get these corrected, I will need to engage real professionals to have this sorted.

Don’t go through these guys – however if you don’t take my advice and do, I can’t stress enough that you go through all the docs with a fine-tooth comb.