Well organized. clean, comfortable, helpful staff

Matt was very helpful and proactive in showing options and aranging introductions. Although we went in a different direction in the end, this was in no way due to any issues in what was offered and we would definitely consider using in the future.

Helpful,friendly and informative telephone call.

Ruby was lovely and helped me as much as possible
It was just an enquiry for a close friend at this stage but I would not hesitate contacting them again as and when the need arises

They were helpful and contacted me regularly

A superb service. My first experience contacting this organisation. Staff were kind, caring and helpful. They were knowledgeable about the services available and assistance was readily available.

A quick aid to supporting a care home move, providing me with (in this case) 3 possible leads

Liegh Anne was very supportive and helpful in assisting us to find a suitable placement for our relative

Within 30 minutes of completing the questionnaire, I had homes contacting me to offer their services. This was so much more efficient than me ringing around.
I am grateful for this service and have recommended it to friends in similar situations.

Very professional, friendly and helpful

Great Job, they do all the ground work for you, which makes a difficult task so much easier , I would recommend Trusted Care .

All the staff I was involved with were friendly profesional understanding and helpfull

This company helped us to shortlist a number of homes in our vicinity. We told them what was required and within a few hours they got back to me and that is where our search began. It helped us immensely. Thank you so much. Great aftercare too.

This is a fantastic organisation and have been so helpful and supportive. I was getting no advice or support in finding a care home for my father from social services or the hospital he had been in. I do not know what I would have done if I had not called them. In 24 hours they found a range of care homes which had available places and in boroughs that my sister and I could travel to. They even chased up getting the care home with some things. Lovely staff who were extremely helpful and always a phone call away for more advice.

Excellent service! I rang in a bit of a panic, as my Mum was in need of urgent respite care. I got through to Ruby Higgins, who was very calm, friendly and professional. She explained how she could help me and then took down all the details of my Mum's situation. She was extremely sympathetic and understanding and I never felt rushed.
It was quite near the end of the day on Thursday when I rang her, but she said that she would get the search details sent off that day and should have some information for me the next day. She explained that she would send me an email detailing the care homes that might be able to help with contact details for them, although I would probably find that the homes would contact me, once they had been alerted to our need.
I received an email from Ruby early the following day, and was almost immediately contacted by one of the homes. Although all the homes made contact, we were so impressed with the first one that this was the one that we ended up choosing and Mum was admitted for respite care on the following Monday. The care home is lovely.
I received another 2 emails from Trusted Care, on Friday and Saturday, giving advice on what questions to ask prospective care homes and explaining the costs - both of which were very useful.
Ruby then rang me on Monday to see how we had got on and whether there was anything else that she could do to help. Again, she was very kind, friendly and helpful. She followed up the phone call with an email, confirming what we had discussed.
I was not aware that there were companies that performed this service, but my family and I were incredibly pleased that we found Trusted Care and were dealt with by Ruby in such a lovely manner. What great customer service! Thank you!

Helpful and constructive advice given. Regular communication to ensure that I was getting the best help and support needed

Extremely helpful, provided all of the information we requested in an easy to understand format. We spoke to Tabatha who was very efficient but in a very friendly way.

Very helpful service that was able to set up viewings on our behalf.

Communication is excellent. I didn’t end up needing to use this service but they kept in touch frequently to check if they could offer any help.