Shites company of the uk. Only waste time never solve only looting money and they will only play with you make you frustrated from 1 year no reply on time after one completion they came with with ne... See more
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I have been with Trusted insurances for years and they have been great at dealing with my claims every single time. Unfortunately I've had to claim multiple times because of my screen breaking and the... See more
Company replied
The online claim form does not work. Multiple attempts on different devices, different document formats etc. The phone number to make a claim is not free. The cover of your policy is misleading. Yes,... See more
Company replied
Firstly, I received a very competitive quote. The clincher came when I had my holiday cost refunded due to building work at our hotel. I contacted Trusted to see if I could postpone my policy as i... See more
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Company details
Written by the company
Trusted Insurances is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Trusted Insurances
Written by the company
- Insurance you can depend on
- All of us rely on our devices, such as mobile phones, tablets and laptops, in our everyday lives. So if they breakdown, or are lost or stolen, the need to quickly repair or replace these expensive pieces of tech means it's a good idea to have comprehensive gadget insurance cover, from a provider you can trust, who can quickly get the issue sorted with the minimum of hassle. Trusted Gadget Insurance has been designed with this in mind. We have created a selection of policies tailored to suit people's ever changing lifestyles with different levels of cover, fair and simple terms along with a high quality service, at a price far cheaper than many other insurance providers.
- Bundle & SAVE
- Protect all of your gadgets and your families' too, either individually or under one family bundle policy with Trusted Insurances. For one simple monthly premium you can protect up to 10 devices against Theft, Loss and Damage whether at home, work, study or even on holiday.
Contact info
3.5
Average
673 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Trusted Insurances
Thank you for taking the time to highlight your positive customer service experience Emma.
We understand the importance of providing a good customer experience, so we are delighted to hear of the service you received from a member of our team.
We will pass on your comments to the representative.
Welcome on board!
The Trusted Insurances Team.
Reply from Trusted Insurances
Thank you for taking the time to share your positive experience Ebrahim.
We are delighted to hear that you are happy with the service.
Welcome on board!
The Trusted Insurances Team.
The best insurance company I’ve ever…
The best insurance company I’ve ever dealt with, hands down. Been with Trusted Insurances for my gadgets for over three years and have never received such a hassle free service before - I’ve unfortunately had to make a few claims and these have been resolved quickly and without hassle both by their in house repair team and directly through the Apple Store Genius Bar. My iPhone 13 Pro was repaired and reimbursed in full in the space of a week. I will recommend this firm to anyone. It’s run by people who are very helpful, not some enormous call centre, and their self service website is really efficient.
Thank you, Trusted Insurances!
May 5, 2023
Unprompted review
Reply from Trusted Insurances
Thank you for taking time to detail your positive experience Miss. Dickson.
We really appreciate your kind comments and your continued loyalty and customs.
The Trusted Insurances Team.
Very simple process and the response…
Very simple process and the response from Jennifer was pretty instant and super helpful. Great Job!
April 26, 2023
Reply from Trusted Insurances
We appreciate your 5-Star customer feedback Carrie.
We understand the importance of good customer service and how this impacts our customers.
So, we are delighted to receive your positive review.
We will pass on your kind comments to Jennifer.
Thank you and welcome on board!
The Trusted Insurance Team.
Terrible claims service.
Terrible claims service.
I submitted a mobile phone insurance claim yesterday and have heard nothing.
I just called their helpline to be told they could do nothing for at least 2 days at which point they will review it and possibly start the repair process. Couldn't even tell me if they had everything they needed for the claim or the timeline for repair once they have everything.
Ridiculous for mobile insurance when you need fast and efficient replacements. I would advice sticking with bank or phone company insurance which replace/repair within 24 hours!
April 17, 2023
Unprompted review
Reply from Trusted Insurances
Dear Richard,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
However, our records show that your claim has been acknowledged today and email correspondence has been issued to you by the Claims Team.
We advise 48 business hours for review of all new claims, correspondence and documentation.
Thank you for your patience and understanding.
The Trusted Insurances Team.
Katie was extremely professional and…
Katie was extremely professional and helpful with all my queries and I was able to make informed decisions on the service available.
April 11, 2023
Reply from Trusted Insurances
Thank you for taking the time to let us know of your positive customer experience.
We understand the importance of good customer service and how this impacts our customers.
So, we are delighted to hear of the professional and helpful service you received from Katie.
We will pass on your kind comments to her.
Welcome on board!
The Trusted Insurances Team.
Mobile insurance
I compared insurers and chose this company as it had all the requirements I was looking for as well as some added extras. Also, it was easy to set up online.
April 3, 2023
Reply from Trusted Insurances
Thank you for sharing your experience with us.
We are pleased you found the level of cover suitable for your needs and that the process was so streamline.
We are delighted to welcome you on board!
The Trusted Insurances Team.
No hassle and easy to complete 👌
March 21, 2023
Reply from Trusted Insurances
We are pleased to hear you received excellent service and you found it easy to cover your gadgets.
Thanks,
The Trusted Insurances Team
Fast & efficient service
Received a quick, reasonable & acceptable quote, which was processed efficiently immediately by a helpful agent.
All completed within 10 minutes.
March 21, 2023
Reply from Trusted Insurances
Thank you for taking the time to share your positive experience with us Lorraine.
We understand the importance of good customer service and how this impacts our customers.
So, we are delighted to learn of the professional service you received from a member of the team.
We will pass on your comments to the representative.
Thank you and welcome on board!
The Trusted Insurances Team.
Quick and easy to complete forms online
March 20, 2023
Reply from Trusted Insurances
Thank you for letting us know of your positive sing-up journey Mrs. Thouless.
We are delighted to know that you found the process so streamline.
Welcome on board!
The Trusted Insurances Team.
excellent customer service
March 11, 2023
Reply from Trusted Insurances
Thanks for taking the time to share your positive customer experience with us Stephen.
We are delighted to welcome you on board!
The Trusted Insurances Team.
brilliant and reliable
March 13, 2023
Reply from Trusted Insurances
Thank you for providing us with your feedback. We are pleased to hear that you found our process straight forward and affordable.
We are happy to have you as part of our Trusted Insurances family!
Thanks,
The Trusted insurances team!
Reply from Trusted Insurances
Thank you for your great review and kind comments Benny.
We are pleased to hear of your pleasant experience and that you would be happy to recommend us.
The Trusted Insurances Team.
Read the smaller print, it pays off !!
Straight forward and really easy to use website.
They were not the cheapest, however, they had things in their smaller print (which wasn't written in their main write up about what they offered) which covered everything i needed covering.
See - it does pay to read the smaller print in the document breakdown !!!
March 1, 2023
Reply from Trusted Insurances
Thank you for taking the time to detail your positive experience.
We are pleased to hear that you found the process of purchasing your policy so streamline.
We appreciate your feedback and that you are happy with the level of cover in place for your gadget(s).
We are delighted to welcome you on board!
The Trusted Insurances Team.
Quick online purchasing
Quick online purchasing, great value for money. Site quick and easy to navigate.
February 22, 2023
Reply from Trusted Insurances
Thank you for taking time to share your positive experience Sammi.
We are pleased to hear of your streamline user journey, and that you are happy with the level cover in place and the cost of your premium.
We are delighted to welcome you on board!
The Trusted Insurances Team.
Clarity and peace of mind.
Clarity of information. Smooth payment process. Ease of comparison between overall costs and monthly payments.
No long winded reading through huge amounts of information. A well designed user experience.
February 16, 2023
Reply from Trusted Insurances
We appreciate you taking the time to share your positive and detailed review Graham.
We are delighted that you found the user journey so streamline and transparent.
Thank you and welcome on board!
The Trusted Insurances Team.
Great service.
February 15, 2023
Reply from Trusted Insurances
Thank you for informing us of the great service you received Matthew.
We are delighted to welcome you on board!
The Trusted Insurances Team.
I enquired on line yesterday and was…
I enquired on line yesterday and was sent a reminder email today outlining the policy which was very helpful and the online form was very easy to complete.
February 12, 2023
Reply from Trusted Insurances
Thank you for your 5-Star review Clive.
We appreciate you taking the time to share your positive renewal experience.
Your customer and loyalty is greatly welcomed.
The Trusted Insurances Team.
This is a great experienced for me
This is a great experienced for me, where I had a fully covered insurance of my phone which gives me the confidence of using it and in any causes of above mentioned on the the policy will be recovered.
Bravo to the company.
February 6, 2023
Reply from Trusted Insurances
We appreciate you taking the time to detail your positive customer experience Karamo.
It's great to know that the level of cover in place for your gadget(s) meets your personal requirements and offers you peace of mind.
Thank you and welcome on board!
The Trusted Insurances Team.
Reply from Trusted Insurances
Thank you for letting us know of your positive experience Paul.
We are pleased you found the user journey so streamline.
Welcome on board!
The Trusted Insurances Team.
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