I found the payment section a little odd, I wasn't sure if they had accepted my payment/order or if there was something else like a oto code to complete the process. They then congratulated me so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only reason I have given you 3 stars, is because I was sorely disappointed in your customer support. Each time I tried to track my order, it just kept saying ‘order not found’, and each time ( tw... See more
Company replied
UPDATE. After writing my scathing review, I was refunded my money and contacted by the company. It's a shame that it took that review to get a response after three emails had gone unanswere... See more
Company replied
Disappointed with actual size of knives because they looked so much bigger in the advert. I have small hands and they are small compared to said advert. If I had known how long it would take to arrive... See more
Company replied
Company details
Written by the company
In the vast, ever-expanding universe of online retail, where countless choices clamor for your attention, one name shines as a beacon of brilliance: Trustpicks. Born from the minds of young, passionate visionaries, Trustpicks isn’t just another online store — it’s a destination where innovation, style, and service converge to turn the everyday act of shopping into a remarkable, personalized journey.
Contact info
United Kingdom
- customer@trustpicks.co.uk
- www.trustpicks.co.uk
3.0
Average
650 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had multiple experiences…
I have had multiple experiences ordering from Trustpicks. Their products have all been as advertised.
May 28, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Where is my order please
One of the products I ordered gave a delivery date, followed by an email saying my product had been shipped. When I tried to track , I got the response that my tracking number was not recognised. Nowhere to follow up !
May 27, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Poor Quality Product and Experience
Delivery took a long time, product arrived in a couple of bruised boxes. When opened great disappointment. product is cheaply manufactured and of poor quality I would not recommend it to anyone, mine is going in the bin.
June 2, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Easy to use safe site with good quality…
Easy to use safe site with good quality items at a fair price.
Have searched several sites and most times this site has the cheapest well made items.
I have bought several items from this site without any problems.
June 7, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Good after sales information
A clear and detailed email containing a sales receipt, expected time of arrival and get in touch information.
May 15, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Product a lot smaller than expected and…
Product a lot smaller than expected and functionality of shredder totally useless does not perform as shown in videos
June 3, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
A Big Con
A Big Con , fraud alert !
Do not order from TRUSTPICKS
Fraud company…
May 26, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Useless fake product
Long delivery time. Product cheap and dies t do as advertised. I suspect AI was used in advert. The knives are useless.
June 1, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
It was an easy process from start to…
It was an easy process from start to finish
Thanks Andy 👍
June 5, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Everyday phone use improved with the…
Everyday phone use improved with the magnetic wallet with stand. Secure attachment, handy card storage, and very convenient for watching videos hands-free.
May 20, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
My parcel was here on time still neatly…
My parcel was here on time still neatly wrapped.
The price was great and so was the service, it was great quality too. Thankyou, xxx
June 4, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
first Class customer service and product quality
I contacted by email twice to inform you my address had changed provided the new address, and got no response and was delayed as it was sent to the wrong address
The customer services contacted me immediately following my complaint and re-dressed the issue with an apology and a refund.
I would also add that the products did arrive and the products ordered were first class and no complaints on product quality
May 18, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Very reliable and efficient
Very reliable and efficient. Items received just as promised and just as advertised. I have no regret in purchasing these items. Easy to use. I would recommend it to anyone. You would not waste your money. Very good buy.
June 5, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I ordered 2 hose adapters and got…
I ordered 2 hose adapters and got charged 60 euro for 4 of them and i only wanted to order 2
June 2, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Excellent response to my email
Excellent response to my email, problem solved extremely quicky and refund immediate, thanks.
June 4, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I would give zero stars if I could
I would give zero stars if I could. The peeler and shredder took over 3 weeks to arrive and it is absolutely appalling. Nothing like the fake photos, descriptions or videos. Paid over £23 for this tat, only to find they sell it on Temu for £2. It is blunt as anything and absolutely tiny to what they show. There is an email that never responds and I think it’s an absolute scam. Will be reporting them to Trading standards. I would warn everyone not to waste their money, believe me, a butter knife is sharper than this rubbish. Scam company with scam and fake products. Another one of Pinterest rubbish!
After reading their response and trying to deny my custom, my order number is 2426694.
It’s funny how my emails were ignored three times but an honest review has your attention.
May 11, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
ABSOLUTE CON!!
ABSOLUTE CON!!! BUYER BEWARE!!! I have requested a full refund. I watched the effortless advert on YouTube and was convinced. The peeler and shredder arrived and were considerably smaller than the ones being used in the advert. A total misrepresentation! The shredder has far fewer teeth than the one used in the advert. I STRONGLY RECOMMEND AGAINST PURCHASING THESE PRODUCTS!
June 3, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
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