My dogs took to it immediately
My dogs took to it immediately, no hesitation!
They drink a lot more water now which keeps them properly hydrated!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
At HydroPaws, we believe every dog deserves a happier, healthier and more comfortable life. We're passionate about creating thoughtfully designed pet products that support dogs' everyday wellbeing, with a special focus on hydration. We understand how important fresh, clean drinking water is for dogs, which is why our stainless steel dog water fountains are designed to encourage better drinking habits through continuous flowing water and multi-layer filtration. Our fountains combine practical functionality with thoughtful design, offering features such as quiet operation, convenient maintenance and reliable performance to make everyday hydration easier for dogs and their owners. Beyond hydration, HydroPaws also offers a growing range of practical dog accessories designed to make everyday life more enjoyable, comfortable and convenient for pets and their families. We understand that dogs are more than just pets – they're part of the family. That's why we're committed to offering quality products, thoughtful designs and friendly customer support throughout every stage of your shopping experience. Whether you're looking for a better way to keep your dog hydrated or useful accessories for everyday adventures, we're here to help. Our mission is simple: to make life better for dogs and easier for the people who love them. Thank you for being part of the HydroPaws family!
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My dogs took to it immediately, no hesitation!
They drink a lot more water now which keeps them properly hydrated!
It sounded good and promised the world: “if your dog doesn’t like it, money back guaranteed”. Well yes, except for any unopened accessories you bought, and you have to pay return postage. You have to hassle them weekly for an update, then when they ghost you, you have to claim thru PayPal, then when that fails you have to lodge a chargeback thru your credit card and THEN suddenly HydroPaws pay attention and refund some money. Absolutely not worth the stress and hassle. The device itself did seem well made, but my dog wouldn’t go near it. I naively trusted the “money back guarantee” and as a result am $100 out of pocket with a whole lot of useless filters to go in the bin. Only worth the risk of purchase if you know your dog will use. The customer service is not to be relied upon.
Oh by the way, the one positive review above is from the owner of this dropship company - it ships from China, not Australia, and they are not interested in honouring returns.
Absolutely love the HydroPaws fountain. My dog started drinking more water within the first day. It’s quiet, easy to clean, and feels really well made. Customer support was also very helpful when I had a question. Highly recommend.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.