I want to sincerely thank Leverex Badong Jr. for making my onboarding with Otter such a smooth and welcoming experience. Your patience, guidance, and clear communication truly made a difference.... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Otter has been our middleware to integrate DoorDash, Uber Eats and Grubhub for our 12 restaurants since we started third party delivery in 2020. We found them to be the most consistent, with very litt... See more
Company replied
Francis and Eden were the best and most patient explaining the process as well as how their system works. They verified all the info and menus were accurate which is very important starting out someth... See more
Company replied
I’ve been with the Otter service now for awhile - Will has been my No 1 help mate from OTTER amazing service always there to help & doing things a little different using the QR codes in different ven... See more
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Company details
Written by the company
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Contact info
4.7
Excellent
632 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Helpful process
Helpful process! Macky answered all of my questions and had us set up quickly. It was a bit of a long process (before working with Macky) figuring out exactly how we'd set up Otter with our other devices, but we figured it out.
December 1, 2025
Unprompted review
Reply from Otter
Hi Brittany,
Thank you for sharing your experience! We’re glad Macky was able to answer all your questions and help you get set up quickly. It’s great to hear that everything came together smoothly in the end.
Looking forward to growing your business together, thanks!
-Alex
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Quick and helpful with my issue
November 26, 2025
Unprompted review
Reply from Otter
Hi,
Thank you for sharing your experience with us!
We’re glad to hear that our team was able to assist you quickly and helpfully with your issue. If there’s anything else you need or any way we can further support you, don't hesitate to reach out!
-Alex
Reply from Otter
Hi,
We appreciate the feedback! Macky was indeed great. We're glad that she was able to make the process super easy for you.
Looking forward to growing your business together, thanks!
-Alex
Donnie was great
Donnie was great. No one before him was able or work promptly to fix the connection issues.
November 24, 2025
Unprompted review
Reply from Otter
Hi Jack,
Thank you for sharing your experience! We're thrilled to hear that Donnie was able to resolve the connection issues promptly and get things back on track. We’ll be sure to pass along your kind words to him!
-Alex
Their representative (Mackey) helped…
Their representative (Mackey) helped with onboarding for Venmo and was clear in giving general information and walking through introductory steps
November 24, 2025
Unprompted review
Reply from Otter
Hi Mida
Thank you for taking the time to share your experience! We’re glad to hear that Mackey was able to support you through the Venmo onboarding and provide clear guidance along the way. We’ll be sure to pass along your kind words.
Looking forward to growing your business together, thanks!
-Alex
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Jan was very helpful and patient with…
Jan was very helpful and patient with me. I was in a bind and they helped me get back online with otter and start receiving orders again
November 21, 2025
Unprompted review
Reply from Otter
Hi Willie,
Thank you for taking the time to share your experience. We’re glad to hear that Jan was able to assist you patiently and help you get back online so you could start receiving orders again.
Looking forward to growing your business together, thanks!
-Alex
So very helpful in understanding a…
So very helpful in understanding a purchase to my credit card I could not identify ...
November 20, 2025
Unprompted review
Reply from Otter
Hi Andrea,
Thank you so much for the review! We’re glad we could help you quickly understand and resolve the unfamiliar charge on your credit card. Please don’t hesitate to reach out. We’re always here to help!
-Alex
Delivery service integration great idea – amateurish execution & frustrating platform, cheaper than alternatives but you will get what you pay for
We used Otter for just under a year. We were a single BBQ store with both a takeout business and catering business (large trays of food ordered in advance). We were attracted to Otter’s integration with all the delivery services and the separate catering online store front. At lower price point than some of the alternatives we thought it was a good fit for our small business. What we didn’t anticipate is it would take us nearly 6 months to acting get set-up. Simple things like the ability to of a customer to be able to schedule a delivery (during normal operating hours) during a time when our store was closed had to be something that had to designed. This took weeks to resolve and we lost business. Its still mind-boggling it wasn’t a feature already embedded in their system. Once we got set-up, it was regular little annoyances and hiccups but we didn’t have the stomach to actually change again given how hard the initial original implementation was. I guess that is their barrier to entry.
Another example of challenges they make their system compatible with just two printers so you’ll be stuck buying them or renting them. We unfortunately closed our restaurant this weekend. The icing on the cake was Otter initially refused to even consider giving us the 10 days of service refunded back to us that we paid. There are more affordable options out there to consider (door dash online ordering is good alternative).
Update: Otter refunded my canceled unused subscription. Thank you.
November 15, 2025
Unprompted review
Reply from Otter
Hi Jon
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear about the difficulties you experienced throughout your setup and overall time using Otter. We reached out to you so that we can resolve this issue.
-Alex
Thank you Macky for the help.
November 19, 2025
Unprompted review
Reply from Otter
Hi Artan,
Thank you so much for your review! We’re thrilled to hear that Macky was able to assist you. We’ll be sure to pass along your kind words.
Looking forward to growing your business together, thanks!
-Alex
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Customer service is extremely helpful
Customer service is extremely helpful! Mathew was a amazing, helped out and troubleshooted issues, and helped assist with tedious tasks such as adding our employee accounts. Really made this transition seamless!
November 17, 2025
Unprompted review
Reply from Otter
Hi Ryan,
Thank you for sharing your experience! We’re really glad to hear that our team was able to help and that Mathew made your transition smooth. We'll be sure to give him a shout out
-Alex
Otter is great for online ordering integration!
We used Otter for order integration and consolidation for orders from Google, DoorDash, UberEats, and Grubhub. It did a fantastic job! We were able to get rid of the tablets and have everything seamlessly go through our POS. It's nice because you can also notify drivers when an order is ready. I would recommend Otter for order integration to anyone.
The Otter POS system doesn't seem very useful to full service or dine-in restaurants. However, if you have a pay-at-counter service restaurant, I believe the Otter POS would be beneficial to your restaurant.
November 15, 2025
Unprompted review
Reply from Otter
Hi!
Thank you for sharing this feedback. I’m sorry to hear about the trouble you’ve experienced. I’ve reached out to get a bit more information so we can look into this further and have this resolved.
-Alex
Mission Accomplished
Mission Accomplished
I was able to resolve an integration issue via Otter Support. The team handed me off mid support to a specialist. Between the two support specialists my cafe is now fully integrating our orders into the POS.
November 15, 2025
Unprompted review
Reply from Otter
Hi Jennifer,
Thank you for sharing your experience! We're thrilled to hear that our support team was able to help you fully integrate your orders into your POS. Don't hesitate to reach out if you have additional inquiries!
Looking forward to growing your business together.
-Alex
Reply from Otter
Hi Monjed,
Thank you for the wonderful feedback! We're delighted to hear you found our service professional and excellent. Looking forward to growing your business together, thanks!
-Alex
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Great assistance from Jonah!
November 10, 2025
Unprompted review
Reply from Otter
Hi Allan,
Thank you for your great feedback!
We’re thrilled to hear that Jonah was able to assist you and provide the support you needed. We’ll be sure to share your kind words with her
-Alex
She is the best
November 10, 2025
Unprompted review
Reply from Otter
Hi!
Thank you so much for the review! We’re thrilled to hear that you had such a great experience with our team.
Looking forward to growing your business together. Thanks!
-Alex
Good job good job done for solving the…
Good job good job done for solving the problem and following up
November 7, 2025
Unprompted review
Reply from Otter
Hi Richard!
Thank you so much for your feedback! We’re glad to hear that our team was able to help you resolve the issue and follow up with you to ensure everything has been taken care of. Please don't hesitate to reach out if you have additional inquiries!
-Alex
Celine is the BEST…
Celine came online today to help me with the issue I was having for a few days(tablet not connected) and resolved it within two email exchanges. I wish she had been there at the beginning.
Keep up the great work, Celine.
November 4, 2025
Unprompted review
Reply from Otter
Hi Suleman!
Thank you for taking the time to share your experience! We’re thrilled to hear that Celine was able to resolve the issue for you quickly! We’ll pass along your kind words to her!
Looking forward to growing your business together, thanks!
-Alex
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Support Call
Tedd at Otter Support was able to help me figure out what I needed to get sorted. Thanks Tedd!
November 3, 2025
Unprompted review
Reply from Otter
Hi!
Thank you so much for the review! We’re so glad to hear that Tedd was able to help you get everything sorted out! We’ll be sure to shout him out.
Looking forward to growing your business together, thanks!
-Alex
Jonah was very helpful and extremely…
Jonah was very helpful and extremely friendly!
November 1, 2025
Unprompted review
Reply from Otter
Hey Jodi,
Thanks for taking the time to share your experience! We’re so glad to hear that Jonah was able to help! We’ll be sure to share your kind words with her
-Alex
Reply from Otter
Hi Federico,
We appreciate your feedback and are happy to know that our team was able to resolve your issues!
Looking forward to growing your business together, thanks!
-Alex
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