The staff are fabulous, as always. This is one customer service desk I'm not worried about ringing. There were glitches on the website when I tried to make a timely renewal application which meant I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Applied for blue badge exemption. After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress. I spoke to staff member David who looked into my account and informed me t... See more
Company replied
I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months. I dont know why its just for 12 mths as I'm... See more
Company replied
Tt2 made my renewal request so easy on line the process is smooth easy to read and understand, you upload the photos of the badge and submit done of you do have a problem there's always helpful staff... See more
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
excellent service
March 25, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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Exceptionally quick and helpful service.
March 23, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Becki,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Easy form to complete on line, quick process
Really easy form to complete on line. Everything was processed within a week.
March 24, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Gillian,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Very good service and fantastic…
Very good service and fantastic response from the company. Easy to use for the person's application. Polite emails and professional service. Thank you very much.
March 23, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ken,
Thank you for your review. We are happy to hear you found your exemption application process easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Charged me and my brother each for one…
Charged me and my brother each for one journey and refused to refund the extra journey paid. Thieves, avoid if you can.
March 20, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Luke,
We are sorry to hear about your experience. If you believe you have been wrongfully issued an Unpaid Toll Charge Notice, you can appeal up to 3 times, 28 days after payment of the UTCN.
https://www.tt2.co.uk/pay-an-unpaid-toll-charge-notice-utcn/appeals-best-practices/#tab-77131
If you have exhausted the appeals process, please see the link below to the Customer Complaints form.
https://www.tt2.co.uk/help/complaints-process/complaints-form/
TT2 Customer Experience Team
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Renewal was straight forward.no…
Renewal was straight forward.no complications.reply letters were friendly and put one at ease.
March 19, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Mrs Sparks,
Thank you for your review. We are pleased to hear you found your exemption renewal application straightforward. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Tyne Tunnels experience
Easy to deal with, good communications with telephone and e mail.
March 19, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry. Our team is always working hard to provide an easy service.
TT2 Customer Experience Team
Accolades all around for Tyne Tunnel management.
Quick, easy and my one telephone query was politely and pleasantly answered and explained. Great efficient experience. Thank you.
March 18, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Dorothy,
Thank you for your review. We are pleased to hear you our team was able to assist you with your enquiry. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
i got to speak to someone which was…
i got to speak to someone which was very helpfull and was kept up to date with progress WELL DONE & THANK YOU
March 18, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Matthew,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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Tyne tunnel renewal
As a 82 year old I have difficulty with modern technology.i contacted tyne tunnel who talked me through completing my renewal application the lady I spoke with was very understanding and helpful.
March 7, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Jim,
Thank you for your review. We are pleased to hear our team was able to assist you with your exemption renewal application. Our team is always working hard to provide a helpful service.
TT2 Customer Experience Team
Brilliant service straight forward…
Brilliant service straight forward forms. No hassle at all, keep you informed every step of the way
March 16, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Carole,
We appreciate your review. It is great to hear you found your exemption application process straight-forward. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
So easy to make application
So easy to make application. Nothing complicated at all. Great communications throughout.
March 3, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Gordon,
Thank you for your review. We are pleased to hear you found your exemption application process easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
As a blue badge holder this permit from…
As a blue badge holder this permit from TT2 is so very helpful. They are very helpful and professional and I highly recommend them
Kindest Regards
Andrew
March 11, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Andrew,
Thank you for your review. Our team is always working hard to provide a helpful service.
TT2 Customer Experience Team
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Stunning service
March 11, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ian,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
OK if your not disabled
Worked well but uploading copies of Blue badge and utility bill not easy at 83 and disabled.
March 10, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Leslie,
We appreciate your review. Our team is always working hard to provide a positive experience, we are thankful for your feedback.
TT2 Customer Experience Team
First time I have driven through the…
First time I have driven through the tyne tunnel. There were roadworks and I saw no signs about paying a toll. Perhaps I am a bit simple ! Anyway i then get a letter demanding £35 which I paid. If this were an honest company they would have far clearer signs and maybe even send a letter to prompt someone who has genuinely made a mistake to go online and pay the toll. Then by all means fine them after that. This is clearly a system designed to rob unsuspecting people and be a profit generator. They should publish how much money they collect in these fines. Whatever they say, the signage is clearly not adequate. They could obviously make it better but will choose not to do so as it is a money generator.
February 22, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We are sorry to hear about your experience. When traveling through the Tyne Tunnels a payment for toll is due by midnight the following day. The timeframe for payment is set in the Tyne Tunnel Bylaws, which are governed by Central Government. This timeframe is set to encourage the lowest non-compliance rate possible.
All signage across our site is checked regularly and is in line with the Traffic Signs Manual.
TT2 Customer Experience Team
Renewal form very easy for seniors
As a senior of 82yrs old the renewal form was very easy to fill in. Plus, the acceptance of the form and final decision came back to me very quickly…..no hanging around wondering. Thank you.
February 22, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Isabell,
Thank you for your review. We are pleased to hear you found your exemption renewal application easy to complete. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
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Very fast in actioning the exemption
Very fast in actioning the exemption
March 6, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Steve,
We appreciate your review. It is great to hear you found your exemption application process quick. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Great customer service
Great reminder service. Approvals arranged quickly and with minimum fuss. Perfect.
March 5, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Margaret,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very easy to apply on line and really …
Very easy to apply on line and really quick issuing your disability number and voucher
March 3, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Christine,
Thank you for your review. We are glad to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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