The Storalex shelving from Tufferman arrived quickly and went up quite easily. The most troublesome part was getting the shelf supports in place on the corner unit. A rubber mallet is essential as... See more
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Review summary
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Delivery was achieved in good time. Packaging was very good for heavy items. I previously purchased 5ft racking which was very good and easy to assemble. I purchased the 6ft racking and found the m... See more
Order arrived quickly. All items were delivered and complete. Some shelves had slight damage to corners which can be prevented by adding corner protectors to the packaging. Not a huge additional cost... See more
Delivery and purchase was great. Item is a bit tricky to put together until you work out a system. All holes in racking had to be eased open/ widened with a tool to allow side bars to fit in properly.... See more
Company replied
Company details
Written by the company
Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.
Tufferman - Simplifying Storage
Written by the company
Contact info
Unit 4 Galleywood Industrial Estate, Chelmsford, CM2 8RF, Essex, United Kingdom
- 0203 764 9380
- sales@tufferman.co.uk
- www.tufferman.co.uk
4.4
Excellent
16K reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Twin Slot Shelves
Apart from some miscommunication the shelving is well made and would recommend the twin slot shelves
June 29, 2026
Reply from Tufferman
Dear Philip,
Thank you for your feedback. We’re pleased to hear that you’re happy with the quality of the shelving and would recommend our twin slot system.
We’re sorry to hear there was some miscommunication, but we appreciate your understanding and support. Thank you for choosing us, and we hope you enjoy your shelving.
Louise, Customer Service
Quality throughout
Wide range, easy website navigation, Storalex HRX well made, good finish and excellent packaging. Uses a quality courier. Good comms. Reasonable pricing, although postage cost for additional components (eg plastic feet) a bit pricey for 4 day delivery. Would definitely use again. Avoid the other junk that floods the market.
June 26, 2026
Reply from Tufferman
Dear Nigel,
Thank you for taking the time to leave such a detailed review! We’re delighted to hear that you’re pleased with our product range, website experience, and the quality of your Storalex HRX shelving. It’s great to know you appreciated the finish, packaging, communication, and delivery service.
We also appreciate your constructive feedback regarding the postage cost for additional components, and we’ll pass this on to our team for consideration.
Thank you for your recommendation and for choosing Tufferman, we look forward to helping you again in the future!
Louise, Customer Service
Great shelving
Great shelving, delivery when we requested. Easy to assemble, looks good at a good price
June 25, 2026
Reply from Tufferman
Dear Maxine,
Thank you for your fantastic review! We’re delighted to hear that you’re happy with your shelving, from the delivery service through to the easy assembly and overall look.
It’s great to know you feel it offers good value for money too. We appreciate your feedback and thank you for choosing Tufferman!
Louise, Customer Service
Reply from Tufferman
Dear Mark,
Thank you for your great review! We’re delighted to hear that you’re pleased with the quality of your shelving and that you find it solid and fit for purpose.
We appreciate your feedback and thank you for choosing Tufferman.
Louise, Customer Service
Reply from Tufferman
Dear Ryan,
Thank you for your kind review! We’re delighted to hear that you’re happy with both the product and the service you received. We really appreciate your feedback and thank you for choosing Tufferman.
Louise, Customer Service
Great adaptable product
June 24, 2026
Reply from Tufferman
Dear Roy,
Thank you for your great review! We’re pleased to hear that you’re happy with the product and its adaptability. We appreciate your feedback and hope it continues to be a useful addition to your storage space.
Thanks for choosing Tufferman!
Louise, Customer Service
DAMAGED AND WOULDN'T REPLACE
Sent me 3 lots of damaged racking and then said they wouldn’t replace the whole units, only the damaged panels (90%) of what they sent me.
Won’t be ordering from here again. Poor service.
The only thing they were good at, was replying to the email to say they wouldn’t replace it 😂 you were quick at that!!
June 24, 2026
Reply from Tufferman
Dear Dale,
Thank you for sharing your feedback. We're very sorry to hear about your experience and understand your frustration after receiving multiple damaged units. We appreciate that having to arrange replacements for a large number of damaged panels can be inconvenient and disappointing.
We apologise that our proposed resolution did not meet your expectations. We take feedback like this seriously and will review your comments with our team to help improve both our product handling and customer service processes.
Thank you,
Louise, Customer Service
I have just purchased my third set of…
I have just purchased my third set of shelving units for my garage, and what a transformation
They are very easy to put together and look great
My only reservation is that the hard plastic feet are very hard to fit, you have to get into the right starting position and really need a lot of strength to fit them
Excellent product
June 22, 2026
Reply from Tufferman
Dear Brian,
Thank you for your excellent review and for coming back to Tufferman for your third set of shelving units! We’re thrilled to hear how much of a transformation they’ve made to your garage and that you’re pleased with the look and ease of assembly.
We appreciate your feedback regarding the hard plastic feet. We’ll be sure to pass this on to our team as we’re always looking for ways to improve the design and user experience.
Thank you again for your continued support and for recommending our product!
Louise, Customer Service
There was problem with the delivery…
There was problem with the delivery address. But Kaja at Tufferman sorted all of it out quickly, efficiently and to my complete satisfaction. 10/10
June 25, 2026
Reply from Tufferman
Dear Steven,
Thank you for your fantastic review! We’re sorry to hear there was an issue with the delivery address, but we’re delighted that Kaja was able to resolve everything quickly and efficiently for you.
We’ll be sure to share your kind words with her. Thank you for your patience and for choosing Tufferman — we really appreciate your 10/10 feedback!
Thank you,
Louise, Customer Service
Reply from Tufferman
Dear Mike,
Thank you for your excellent review! We’re delighted to hear that your order arrived promptly and that you found the assembly process straightforward.
It’s great to know you’re happy with how solid and sturdy the product is once assembled. We appreciate your feedback and thank you for choosing Tufferman.
Louise, Customer Service
Reply from Tufferman
Dear William,
Thank you for your 5 star review.
We appreciate your feedback and look forward to serving you again soon.
Louise, Customer Service
Very Good- Will be ordering more soon
Very pleased with the HRX shelving I’ve ordered. As I’ve said on another review the only slight disappointment is the MDF used. Would have been better to have OSB, Hardwood Plywood or Birch Plywood as an option. Nevertheless I’m very pleased.
June 24, 2026
Reply from Tufferman
Dear Customer,
Thank you for your feedback. We’re pleased to hear that you’re very happy with your HRX shelving.
We appreciate your comments regarding the MDF shelves and will pass your suggestion on to our team as we’re always looking for ways to improve and offer the best options for our customers.
Thank you again for your support, and we hope you continue to enjoy your shelving.
Louise, Customer Service
The delivery was on time
The delivery was on time, and the product was as advertised. The product was easily assembled.
June 19, 2026
Reply from Tufferman
Dear George,
Thank you for your great review! We’re pleased to hear that your delivery arrived on time and that the product met your expectations.
It’s also fantastic to know you found it easy to assemble. We appreciate your feedback and thank you for choosing Tufferman.
Louise, Customer Service
Great service from Tufferman but let…
Great service from Tufferman but let down by DHL. Tufferman customer service was outstanding and staff were always friendly and polite when dealing with the issues caused by DHL losing part of the consignment.
June 23, 2026
Reply from Tufferman
Dear Mr Morley,
Thank you for taking the time to leave such a thoughtful review.
We’re really pleased to hear that our customer service team was able to support you and provide a friendly, helpful experience while resolving the delivery issues.
We’re sorry that your order was affected by the courier problems, but we appreciate your patience and understanding.
Thank you,
Louise, Customer Service
Great product, 3rd party delivery not good
I love your shelving. Great product. Bit fiddly to do by myself but you do say ideally 2 people which is fair enough. And I managed it anyway.
I had an issue with the initial delivery being damaged so had to reorder. Then the reordered delivery was partly damaged and incomplete. This was a courier problem, not your fault (although i do wonder if the packaging is robust enough for the weight of the shelving product). Each time I contacted you, however, your staff (Kaja) were really helpful - that part was great. I'm still waiting for DHL to deliver the final missing pieces, again not your fault but theirs. All in all Tufferman are great and have great products.
June 22, 2026
Reply from Tufferman
Dear Jeremy,
Thank you for your kind feedback. We’re delighted to hear that you love the shelving and found our team helpful, especially Kaja.
We’re sorry for the issues with the deliveries and the damage to the packages. We appreciate your patience while this was resolved and will share your comments regarding the packaging with our team.
Thank you again for your support and for choosing Tufferman.
Louise, Customer Service
Excellent storage system
Excellent storage system, sturdy and fairly easy to put together. So pleased with how organised our garage is now!
June 23, 2026
Reply from Tufferman
Dear Mrs Griggs,
Thank you so much for your fantastic review!
We’re delighted to hear that you’re pleased with your storage system and that it has helped transform your garage into a more organised space. It’s great to know you found it sturdy and easy to assemble.
Thanks again,
Louise, Customer Service
Reply from Tufferman
Dear Steve,
Thank you for your great review. We’re delighted to hear that you’re pleased with the quality of your items and the speed of our delivery service.
We really appreciate your support and hope you enjoy your purchase for many years to come. Thanks again for choosing us!
Louise, Customer Service
They have changed uprights from 1 solid…
They have changed uprights from 1 solid piece to 2 bits that are joined by a connector resulting in the structure being weaker. Preferred the previous racking that I ordered that had 1 solid piece for upright.
June 25, 2026
Reply from Tufferman
Dear Mark,
Thank you for taking the time to share your feedback. We're pleased to hear you've purchased our racking before, and we appreciate your continued custom.
Your feedback is valuable, and we'll be sure to pass your comments on to our product team as we continue to review and improve our range.
Thank you again for sharing your experience.
Louise, Customer Service
First class customer service
Part of my ordered was damaged on arrival. I contacted the company who arranged a replacement part to be delivered within 48 hours after checking with me that all of the other parts were fine.
First class customer service and some very decent shelves that will last me for years!
June 19, 2026
Reply from Tufferman
Dear Victoria,
Thank you so much for your fantastic 5-star review. We’re delighted to hear that we were able to resolve the issue quickly and that your replacement part arrived within 48 hours.
We’re really pleased that you’re happy with the quality of your shelves and we truly appreciate your kind words about our customer service. We hope they serve you well for many years to come!
Thanks again for choosing us.
Louise, Customer Service
All of my racking arrived in good time
All of my racking arrived in good time. The racks were OK, but the packaging on approximately half the boxes was damaged, or badly damaged to the extent that components fell out during the delivery.
One stacking box and one lid were broken when removed from the packaging.
Apart from that very happy.
June 26, 2026
Reply from Tufferman
Dear Mr Burke,
Thank you for taking the time to share your feedback. We're pleased to hear that your racking arrived promptly and that you're happy with your purchase overall.
We're sorry to hear that several of the boxes arrived damaged and that this resulted in a broken stacking box and lid.
If you haven't already been assisted, please get in touch with our customer service team and we'll be happy to arrange replacement parts for the damaged items.
Thank you again for your valuable feedback, and we hope you enjoy using your new storage system.
Louise, Customer Service
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