TUI Airways

TUI Airways Reviews

A product’s star rating is calculated as the average of all its reviews.


TUI logo

Sold by TUI

www.tui.co.uk

203.6K Reviews

4.6

The information on this page is based solely on product reviews written by customers of TUI via Trustpilot.


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Value for money

4.3

2,011 ratings


All reviews


Rated 4 out of 5 stars

Good value flights for August,

Value for money: 5
Rated 4 out of 5 stars

Very good flight and staff were good

Value for money: 4
Rated 5 out of 5 stars

All great with TUI. The kids enjoyed the long flight.

Value for money: 5
Rated 5 out of 5 stars

Fantaatic flight comfortable and relaxing staff we,re great

Value for money: 5
Rated 1 out of 5 stars

Always delayed... never will fly wit TUI again

Value for money: 3
Rated 5 out of 5 stars

Fantastic airline Comfortable seats and great service with friendly staff , o can’t wait to fly with TUI again !

Value for money: 5
Rated 5 out of 5 stars

Very good price is good. Service is very good and the flight was smooth and the plane was new.

Value for money: 4
Rated 3 out of 5 stars

Was a good flight but I paid extra for leg room , wasn’t no match to Jet 2 and I had to pay extra , seats wasn’t that comfortable either

Value for money: 3
Rated 5 out of 5 stars

The staff at the airports and on board the plane were friendly and welcoming. When we were sat on the plane waiting to fly, but had to wait 1 hour and 45 minutes, due to Palma airport being in chaos, the pilot kept us up to date with what was going on, rather than leaving the passengers to speculate, which I thought was a lovely thing to do. I'll definitely use TUI again.

Value for money: 5
Rated 3 out of 5 stars

Cramped, service was not outstanding. Not the experience I expected

Value for money: 3
Rated 5 out of 5 stars

I found it very easy to go on to the Tui app , book a flight the check in online . The airport staff in Glasgow were amazing . Very organised at getting people on the plane in order so it all goes smooth . Staff on board were all lovely . No complaints at all

Value for money: 5
Rated 5 out of 5 stars

Value for money

Value for money: 5
Rated 5 out of 5 stars

Always fly with Tui. Very easy to deal with and always had a good experience.

Value for money: 5
Rated 4 out of 5 stars

Flights were easy to book but the website wasn’t clear on whether the different parts of the booking had been booked. Flight each way was delayed slightly but not too bad. The only detracting part was the delay on arrival at Manchester because of lack of staff to attach the air bridge so we had to wait about 20-30 minutes to get off the plane, then after a few minutes walk we had another wait of about 10 minutes for buses to arrive to take us back to the main airport building.

Value for money: 4
Rated 5 out of 5 stars

First time flying with tui and they were very attentive

Value for money: 5
Rated 5 out of 5 stars

Staff very helpful and polite. Kept updating regularly on progress of flight.

Value for money: 5
Rated 1 out of 5 stars

The experience of trying to rearrange a flight was diabolical. It took 50 minutes and was nothing short of painful. The flight itself was poor in that the crew ran out of drinks. All in all an amateur airline.

Value for money: 3
Rated 1 out of 5 stars

You know what you are getting with TUI. Always book package holiday & flights with them.

Value for money: 5
Rated 4 out of 5 stars

All in all a great experience, we have been using TUI for many years now.

Value for money: 4