Tuiss Blinds UK Reviews 2,887

Absolutely horrendous. Please do not buy a motorised blind from this company. App constantly crashing and doesn't work.

The blind worked really well until around the end of last year. I don’t know what’s happened since then but the app has become almost unusable. It started when I couldn’t change the timer on my scenes as the evenings got darker earlier. Now the app barely works. It logs me out and then won’t let me log back in and most of the time the app just won’t open citing connection issues when there are none. It’s deeply frustrating that they can’t connect to Alexa and equally frustrating that you can’t just programme them to open and close at sunrise and sunset. Potentially a really good product let down by a shoddy app and lack of features.

Terrible. Neither my wife or I can access the Tuiss app so our bedroom blinds are wide open for the foreseeable future. I’ve tried restarting our phones along with deleting & reinstalling the app but still nothing. The app just doesn’t load.

The Tuiss app is terrible, we constantly have issues with connection to the blinds. If you log out of the app you often then can’t log back in, it is very temperamental. Now sitting at home after dark with blind wide open as we can’t close them.

Tuiss smartview remote blinds
Is anyone else having trouble operating the blinds from the phone they were working ok untill the update on 28 Nov 2025 now they won't communicate with phone

I used tuiss blinds Australia .
Wrong blinds turned up.
The only help they could give was to charge me nealy $300 more
Already paid $300 .
600 is alot yo pay for one.blind .
Custom service no help .
Wanted a review of the service given . Web page didn't work . This is how they get all good reviews. Have binned blind .
Waist of money .do not use .
Ordered blind in new zealand.
Perfect $ 240

The worst blinds ever created - do not buy. I do not know how this company is still in existence based on our experience, truly truly awful product

Blinds keep rolling down by itself, automatic limit setting doesnt work and keeps rolling once it hits the limit, unable to halt the limit so you end up grabbing the blind to stop it creasing. Manual limit setting stops working and you have to delete and reset the blind several times a week. Awful cheap app.

*Refunded, customer service from Andrea and Sara changed this review from 1 to 3 stars*

Very disappointed blinds work great with remote but if you have more than one blind you have to remember the blind number as it's only a number on the remote. Ok there's the app this drove me insane constantly no pairing so creating scenes the to be told cannot connect is a problem and forget about connecting to alexa or Google I was told by tuiss this is not possible I wish I invested in a better brand.

I'm unclear why it took slow long, there was no update or time estimations given!

The blinds are great, and I do mean great. The remote control is good too. Note that you a remote for each room as they work off Bluetooth.

However, the automation is terrible. It’s not wifi, it’s Bluetooth. Therefore you have to be near the blind to operate it from your phone. Go out of the room and your knackered. You’re better off buying the remote to control them. In addition, they’re not compatible with any smart speaker as they don’t sit on your network.

I set up ‘scenes’. They’re not scenes. You can‘t program ‘open at dawn’ and ‘close at dusk’. You need to set a time. It’s 2024 for goodness sake! Basic!

Sorry. Really disappointed with the app and automation.

However, as I said, quality of blinds and service is great. Remote control is good too. I was impressed that everything comes paired with the remotes so you do actually just charge them and put them up.

If you don’t want automation. Go for it.

Deleted schedule for roller blinds after coming back from Holiday and the blinds still go up every morning, waking us up...even on a weekend

I’m a novice blind installer and these Tuiss curtains are fabulous. Laid out the curtain rods on the floor, spaced the brackets, drilled the halls, screwed in the brackets and hung the sheers then the blockout curtains. Painstaking and simple. We couldn’t be happier with this product.

Please stay away from this company. No human compassion or even a smidge of human decency. All made overseas, poor workmanship no customer service. They want your money and that's it. PLEASE avoid this company I WISH I HAD after spending $800 on curtains that will be binned.

Bought wooden Venetian blinds blinds 10 years ago which have been fantastic.When decorating I took the blinds down and unfortunately misplaced a part of the lift mechanism. Contacted customer support who sent replacement for free along with fitting instructions. Brilliant service !!!

Badly handled delivery. The curtain were broken when it arrived. Contacted servicedesk, the said they would send a new part within the week. One week later we called them and asked were it was. The hadn't sent it yet.... poor company

Fabulous blinds and a cracking fitting too.
On the occasions I've had to call customer services, they have been just brilliant and so very accommodating. I just cannot fault them.
Why can't all customer service people be this good.

The replacements were sent free as a goodwill gesture even though the blinds were over 3 years old. Would highly recommend.

Cannot be beaten on price quality and customer service ,😊