My first experience was not good - I found it hard to get support to sort out my access problems. Once their support team were aware of my difficulties and then several emails later it was resolved.... See more
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Review summary
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Reviews shaping this summary
Lately, when you are Pro, but the system says you need to be upgraded. When you contacted a supporter, they claimed will always let the technical know every time, but until now still my problems have... See more
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The syncing and copying of Spotify tracks to my PC works well. But my Spotify account was suspended for illegal copying. It violates Digital Rights Management (DRM). Users must be made aware of thi... See more
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Loved it, paid for a lifetime plan, until using it suspended my Spotify Premium account for "creation of unauthorized copies that can be listened to outside of the Spotify app." Twice I got it back... See more
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Company details
Written by the company
Established in Hong Kong 2016, TuneFab is committed to eliminating the barriers between DRM protection and people who want to get more freedom on their purchased iTunes movies, Apple Music or audiobooks, Spotify Music, and even the DVD videos. We have a professional software team and we will keep developing better qualified and more user-friendly software to our customers. Each day, thousands of people – people just like you, are figuring out the way to get full control over the digital music or purchased videos. Although you can play Apple Music, Spotify music, or iTunes movies easily these days, you might still feel upset because there are all kinds of restrictions when enjoying protected music or videos. We provide all users with a brand new and DRM-free way to enjoy music and video. All product interaction design follows the concept of simplicity. One-click download and convert AppleMusic, Spotify, AmazonMusic, YoutubeMusic, Tidal, Deezer and other streaming music platforms. Support M4A, AAC, Apple Lossless, AAX, AIFF, OGG and other formats to import, support to output MP3, AC3, M4A, AIFF, FLAC, AU, AAC. Whether it is downloading collections,PhoneWalkman, or burning CD, TuneFab is your best choice. All products provide the best price strategy, FREE trial! With no concerns about TuneFab, you can choose from monthly subscription, 1year subscription and SingleLience. Check our official website for more details.
Contact info
Hong Kong
- support@tunefab.com
- www.tunefab.com
3.9
Great
997 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
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Prompt replies to my emails
Prompt replies to my emails, friendly support.
July 10, 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
GREAT Product!!!!
I’ve had TuneFab Apple for Windows for almost a year and it has worked perfectly; I love it! Now I’m using their ALL-IN-ONE upgrade and I can’t believe they’ve one upped themselves. I highly recommend this or any other TuneFab product. Thank you so much for making this music-lover insanely happy 🤘🏼
July 9, 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
Quick response - fixed issue.
July 8, 2024
Unprompted review
Reply from TuneFab
Hello，
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!
great product, bad treatment to a lifetime customers
I purchased a license for a lifetime. my computer broke and i lost the service and when i tried to reach out for a new license key as i am not able to use the service anymore with my new computer. i said they could disabled my old license key and give me a new one since i paid for a LIFETIME service i cannot use at all! they said since its a mac computer i have to buy new software and wont exchange my license key. and they'd only give me a discount if i wrote a review so here's my review. good product but a real terrible thing to do to someone who paid a lot of money for a LIFETIME service. i've even recommended them to friends and family! makes me so sad. i hope i get my discount at least like promised
July 6, 2024
Unprompted review
Reply from TuneFab
Hello,
We apologize for bringing you an unpleasant service experience. We will follow up with enhanced customer service training to bring a better experience to our users.
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Support was very responsive
Support was very responsive. Not to mention a simple, easy to use product.
June 25, 2024
Unprompted review
TuneFab great software, even better support
TuneFab has been exceptionally responsive and supportive in addressing all my inquiries since I subscribed for a lifetime membership. Specifically, I encountered an issue with my PC that necessitated multiple resets and reloads of Windows. Consequently, I was barred from TuneFab upon reinstallation due to surpassing the device limit. After contacting Support, I received a reply within 24 hours. They graciously reset my activation key, and I am operational again. I highly endorse TuneFab; both their software and the support team will surpass your expectations.
June 27, 2024
Unprompted review
I recently changed to a new Apple iMac…
I recently changed to a new Apple iMac computer and i wanted to keep my lifetime subscription that i had on my old iMac, so i wrote to customer support about changing it from my old computer to the new one. Thank you TuneFab for allowing me to do it, it only took a day to make it happen, but they allowed me to do it.
June 25, 2024
Unprompted review
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Great support experience
I had an old version of this software on my desktop and had to reinstall it recently when I got a new hard drive. The old interface was not the most gorgeous thing but it was easy enough to use. The current version of the software is beautiful. I had to request a new license key to activate the current version of the software so I reached out to support and they were happy to help and very kind.
June 24, 2024
Unprompted review
Reply from TuneFab
Hello Brendan Williamson,
Thank you for your review. We are delighted to have been able to assist you.
Warm regards,
TuneFab
Good Customer Service
The program was great, but I needed to cancel for the time being. I reached out to cancel, but the next payment had gone through before they got back to me. They refunded it no problem.
June 17, 2024
Unprompted review
Reply from TuneFab
Hello Kristen W，
We strive to respond to users within 24 hours. We're glad you had a positive experience and look forward to working with you again.
Warm regards,
TuneFab
Thank you for all the techs and agents…
Thank you for all the techs and agents helping me through this
June 13, 2024
Unprompted review
Great software and amazing service
Great software and amazing service. Easy 5 stars
June 5, 2024
Unprompted review
Reply from TuneFab
Hello Stu Kehler,
Thank you so much for your fantastic review! We're thrilled to hear that you are enjoying our software and service. Your 5-star rating means a lot to us.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
TuneFab
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Good product and very responsive…
Good product and very responsive Support team
June 4, 2024
Unprompted review
Well customer service and great…
Well customer service and great response. Good experience of tunefab use.
May 30, 2024
Unprompted review
Reply from TuneFab
Hello Iain Aspenlieder，
Our software has been updated the latest version recently, you can uninstall the current software, go to the official website to download it.
If you encounter an unavailable problem, you can contact our Support Team and provide an image of the problem and we will help you resolve it in time.
Contact us：https://www.tunefab.com/contact.html
Warm regards,
TuneFab
I had a license issue with TuneFab…
I had a license issue with TuneFab Spotify Music Converter, and they fixed it very quickly.
May 28, 2024
Unprompted review
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Helpful Customer Service
Customer service was fast and super helpful. I appreciate that the support team cares about their customers.
May 30, 2024
Unprompted review
Love the program
May 23, 2024
Unprompted review
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