Turtle Bay Reviews 

784
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the restaurant staff across multiple venues are exceptionally friendly, welcoming, and very attentive during their visits. Many people also thoroughly enjoy the vibrant atmosphere, wonderful locations, and the delicious cocktails served throughout the evening. Though some customers noted that recent menu changes resulted in noticeably smaller portions and reduced options. Other reviewers also mentioned experiencing slow service delays and long waiting times during very busy hours. Additionally, a few people pointed out some occasional inconsistencies regarding overall food quality and hot meal preparation.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are friendly, welcoming, and... See more

Service

Reviewers share mixed feedback about service, with some praising attentive and friendly staff while others... See more

Product

Clients share ambiguous opinions on product offerings, as experiences with food and drinks vary widely. Some... See more

Quality

Customers had ambiguous experiences with quality, noting both standout meals and severe disappointments.... See more

Location

Reviewers highlight ambiguous aspects of location, as experiences vary significantly across different... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great restaurant and the atmosphere is fabulous. We were there for 5 hours today and all the staff were very lovely and friendly. Food and the cocktails were amazing , the only slight criticism is tha... See more

Rated 3 out of 5 stars

We went to the Southampton venue in August , the atmosphere was awesome , the drinks could be a little bit quicker and we were forgotten about for the last 30-40 minutes .. the cocktails are to die fo... See more

Rated 4 out of 5 stars

duvon was very helpful and attentive. he had a great sense of humour and made sure i received my food and drink quickly.

Rated 3 out of 5 stars

We've been regulars at the Sheffield restaurant for a couple of years now and have always enjoyed the food. We went yesterday - 15th November, and have to say what a let down the new menu was. You d... See more


Company details

  1. Restaurant

Information provided by various external sources

Turtle Bay - Caribbean Restaurant. Caribbean eating & drinking... cool cooking with hot flavours!


Contact info

3.5

Average

TrustScore 3.5 out of 5

784 reviews

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3.5

All reviews

(784)

104 reviews in the last 12 months

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Rated 2 out of 5 stars

Sheffield bottomless brunch

Last two times I've had the bottomless brunch at Sheffield, it's been awful. Kept having to wait 25 minutes for a drink. Bone in my chicken roti. Not worth the money. A shame because it used to be really good.

November 15, 2024
Unprompted review
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Rated 3 out of 5 stars

Not impressed

On the evening that two of us went there were only 5 tables occupied but were told that at other times of the day the place was very busy - especially in the afternoon when the drinks were "almost free". That says a lot. Waiting staff - can't fault them. However the food was bland and small portions. The rice, chips and the starter were luke warm, and the plates we used to eat off were stone cold so these elements went cold very quickly. The meats were ok but nothing special. Different but not special. We won't be going back and with so many eateries in Leicester why repeat the experience.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Turtle Bay Review

Jeff and Celest was amazing food and drinks were awesome and the food was spot on delicious would definitely recommend going to Turtle Bay Peterborough.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

We visited Turtle Bay Winchester at the…

We visited Turtle Bay Winchester at the weekend, Zak was amazing - super friendly and really attentive, happy to answer any questions we had and made us feel very much at home. Quick to refill drinks and take food order, overall great experience and a special thank you to Zak, he is the best!

October 26, 2024
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Rated 2 out of 5 stars

Be warned. TOTAL RUBBISH.

Be warned. The food here is bland. There is a lot of sugar in the standard jerk chicken. The food feels like there is lot of sugar added. Well cooked, coconut rice and beans good. Chefs are OBIDIENT Indian chefs and waitresses and managers too want to hold their jobs and too who will do as told.unfortunately. I'm sure people of Carribbean origin, don't eat this rubbish. Food is catered for those with bland palettes. The restaurant chain is always empty, rightfully. The second bad experience for me with this chain. PLEASE AVOID this unauthentic franchise and go elsewhere.

October 24, 2024
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Rated 3 out of 5 stars

Brindley Place - Could have been better

Overall generally a good meal. We were a large booking and it felt like they werent used to dealing with large group bookings. We pre-ordered but the way it was managed felt a little disorganised. Personally, two of us were sharing a jerk platter and ours was missed when they brought out the mains. When it finally arrived the ribs were burnt so were inedible. No apology or offer of any money back / refunds despite the value of the group booking.

September 19, 2024
Unprompted review
Rated 2 out of 5 stars

Not impressed with Solihull

Visited Solihull site, very disappointing. Small portions and food nothing special.
We were asked to order at the bar yes still charged 10% automatic service charge and not told about this.
Gave feedback and requested a refund of the service charge, no response.

August 21, 2024
Unprompted review
Rated 4 out of 5 stars

Great service by Joe at Turtle Bay

My friends and I visited Turtle Bay Swansea for the Bottomless Brunch. The cocktails and service by Joe did not disappoint. Joe was friendly and very helpful. The only disappointment (and it’s only a minor thing) was that the burger, which was part of the package, was not accompanied by any sides. You had to pay extra

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

The bar man Ethan

The bar man Ethan , had great customer service , was polite knew what he was doing and excelled himself with great customer service ,
I would definitely recommend turtle bay for value and great cocktails

September 7, 2024
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Rated 4 out of 5 stars

Delicious food and Nice people

The server was super friendly and helpful and concerned about safety and the food was delicious ( I have the Mac and cheese and a non alcoholic cocktail)
The bathroom was clean and the atmosphere lively.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Here having a brunch in Turtle Bay…

Here having a brunch in Turtle Bay Southampton. We haven't seen our waitress for 40 minutes.... it's quiet. She asked if we wanted sauce with our food. We grabbed it from the kitchen area as she didn't come back.... no drinks for 40 minutes plus and there are only 5 tables. Please do not waste your money..... literally the worst brunch ever!

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

The portion sizes are for your kiddies…

The portion sizes are for your kiddies portion at adult prices! It was my first time at trying this Caribbean joint in Peterborough and I was so disappointed. If I could attach pictures here, I would have. The clientele must be mostly black people, so for the prices and the size of portions, it really will not be worth your while if you're hungry, you would need about double, or triple to satisfy even the smallest of appetites. A real rip off! Spent about £70+ and still needed dinner at home. On top of that I ordered pork belly and it wasn't in the bag. Really bad experience.

August 23, 2024
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Rated 5 out of 5 stars

CHELMSFORD ESSEX

CHELMSFORD ESSEX - Fantastic food, superb waitress Temi was excellent too
Great value, great tasting quality dishes.
Nice cocktails too
Will defo be back soon

August 23, 2024
Unprompted review
Rated 2 out of 5 stars

We visited Camden Town bank holiday

We visited Camden Town bank holiday. It wasn’t overly busy. We have been to numerous Turtle Bays all over the country and had an excellent time so don’t be put off by my review. Just be mindful of visiting Camden Town. We waited 10 minutes between each drink. We tried putting our order in early so they would have them ready. That didn’t work. We tried all ordering the same cocktail.That didn’t work. If this was my first visit, I wouldn’t be returning. Luckily it isn’t. So I would continue visiting others but won’t be using the Camden restaurant again.

August 26, 2024
Unprompted review

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