Part of our order was missing and initially I emailed about this issue. I always got a response but delivery kept getting postponed for reasons, this went on for 12 weeks back and forth. I ended up calling customer services and speaking to Nickie on a Thursday and by the Monday the missing items were delivered. Nickie was really helpful and dealt with the issue quickly.

All the furniture we have bought is lovely and good quality. Would recommend but give a little extra time for delivery and if you have any issues phoning customer services is better than email contact.

Fast delivery. Beautiful well made product. Easy to order

I don’t usually post complaints publicly, but after exhausting every option, I feel compelled to share our experience with Tutti Bambini' Rio changing station — a product that has been all style and no substance, paired with customer service that has repeatedly shifted the burden back onto us.

Since 14 April 2026, we’ve been dealing with repeated structural failures. The drawers of the first unit dropped off the rails, jammed, and the changing top came apart after a light kick from our baby. In the videos/emails/information submitted, we clearly stated that the camlock screws wouldn’t tighten, leaving the drawer fronts unstable — yet this was overlooked. We were told the issue was “rollers,” which it was in part, and were sent replacements, but there were 6 rollers, all for the same side which was completely ridiculous.

They provided contact details of an engineer which they paid for, but which we had to book ourselves and who could only get to us three weeks later; they arrived with no spare parts and confirmed the issue was not user error.

A replacement unit was sent, but we were required to dismantle and repackage the faulty one ourselves — a physically demanding task given my permanent mobility disability and the fact we’re caring for a 6‑month‑old.

The replacement failed in a similar way: the drawer fronts fell off because the camlocks still didn’t hold and the changing station barriers just fell apart. When we (reasonably!) asked for a fully assembled unit and collection of the faulty one, this was refused and we were told to dismantle it again and package it into boxes we don't have, — or bin bags (!!) before we would be provided a refund.

To add to the disappointment, customer service stated they wouldn’t send another replacement because they “couldn’t guarantee we wouldn’t have the same issue again” — a concerning admission about their own product quality.

What’s even more troubling is that the issues we experienced — particularly the camlock failures and drawer instability — are consistent in principle with reviews from other customers on both Amazon and Tutti Bambini’s own website.

Had we properly read through all the reviews, we may not have purchased this item, and we take partial responsibility for that. But the recurring nature of these problems raises serious questions about the Rio’s reliability.

We bought the Rio because we love their cot, which is excellent quality. Sadly, this experience has been the opposite: months of inconvenience, physical strain, and no usable changing station.

I hope this will draw appropriate, but proportionate, attention to this products' failings and help others make informed decisions.

Absolutely adore the Nova high chair. So easy to assemble and change about as baby grows. Even my dad was super impressed with its design!

Great product, love that it didn't need any assembly

I’ve had the pleasure of dealing with Mheg who has been super helpful. I received my next to me brib with fitted sheets however sheets were dirty through packaging. Mheg very quickly sent a replacement that never arrived. I messaged again to ask and again Mheg very quickly apologised and sent some more which have arrived and are perfect. I’m yet to even open the crib as he’s not due to arrive until October 8th but I’m sure it should all be perfect now. Thank you again Mheg for all your help.

I originally received my nursing chair however the main seating part was faulty and couldn’t put the chair together. I called to discuss this and they arranged for that sole part to be delivered, when I received this part it was too small and for a different nursing entirely. I then called again they told me the correct part would be sent out the next day, I didn’t receive a tracking email so called to check, they told me it had been dispatched and I should receive an email the following day with delivery the day after that, again no tracking email was received. I then called again got told nothing had been arranged to be sent, very let down and just fed up of constantly chasing this. Got told a whole new chair would arrive the start of this week and can take the piece I need and then to call to arrange to collect the remainder. Have not received any emails of anything being dispatched, I’ve logged a complaint and want this sorted the service has been poor and I shouldn’t have to chase this so much and being told conflicting information.

Order was delivered with part missing, given a date/time for missing part. Didn’t arrive and was given another date/time. Unable to speak to anyone here or with courier, only email. Phone number on tutti bambini website incorrect. When phoning courier left on hold for almost 30 mins , requested a call back but never happened. My experience had been shocking!

Speed that cot and bedding arrived! Only 3 days. Great quality cot and bedding. The parents to be are absolutely over the moon.
Thank you

I had an issue with my order, Nickie from customer support was absolutely amazing and sent out a replacement straight away and a free complimentary gift! Thank you so much I really appreciate it xx

Over all good but customer care service is not good .

Super customer service. Our new nursing chair could not be any better. Excellent quality. I would highly recommend this company.

Great service

We purchased a Cozee 3-in-1 cot a few years ago. It’s a great product and we have had several grandkids use it. In an unfortunate accident I tripped and fell on the cot and broke it. I asked Tutti Bambini if I could buy a spare part. They got back to me saying spare parts were no longer available but their speed and quality of Nicki’s communication was above and beyond anything we expected. Outstanding customer service. Alan

Nickie from the customer service team was fantastic. The cot was brilliant, but due to human error, parts for the top changer were missing. Nickie handled it professionally and responded quickly to get it sorted for me.

Things occasionally go wrong, I was missing part of my order whilst also receiving part of another customers order. Jade could not have have been more helpful. She was apologetic and resolved the situation very quickly. Exemplary customer service - thank you.

The delivery was quick, very happy with the product, well packaged, quick and easy to put together, looks great, very sturdy and good quality. So far so good. Good value for money.

I bought the cot for my niece as she’s expecting so I wanted to treat her to the cot she really wanted it was so easy to order and the delivery was so so quick I was I was really pleased with the whole service a lovely company to shop with plus they keep you up to date. Thank you so much