We bought 2 capella ottomans in pebble stone small double with mattress and 43” Hisense TVs. Got them online with ease, also had follow up calls from store to make sure we had got all we wanted and co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered from TV beds and the bed came next day delivery. The bed itself is fantastic quality and easy to put together. By far the best bed I've ever had. Ordering was simple and I was contacted the fo... See more
Company replied
Found this company via internet and took a chance. Honestly could not be happier, from the communication prior to delivery all the way through delivery plus aftercare courtesy call from them they cou... See more
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Lovely store very helpful staff who spend time with you making sure you buy what you need rather than what you want. They helped us take into account space for our bed and ruled out the ones that were... See more
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Company details
Written by the company
Buy from the UK’s Original TV Bed Company – with 0% Finance Available Discover the largest selection of luxury TV beds in the UK at unbeatable prices. Enjoy free delivery, with professional installation and next-day options available. Upgrade your sleep and entertainment experience with our exclusive TruSound™ audio technology, premium mattresses from Nest & Sealy, and bundle options featuring the latest 4K TVs. As the UK’s biggest stockist of TV beds, we guarantee comfort, quality and exceptional value — so you can relax and enjoy the perfect night’s sleep.
Written by the company
Contact info
18 Winchester Rd, WA11 9XQ, Haydock, United Kingdom
- 01942 718471
- sales@tvbed.co.uk
- www.tvbed.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic bed and great customer…
Fantastic bed and great customer experience, including quick delivery! Will be back- thank you!
July 21, 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're delighted to hear you love the bed and that your experience, including delivery, was a great one. We really appreciate you choosing us and look forward to welcoming you back again soon.
We ordered a bed and mattress on the…
We ordered a bed and mattress on the basis that it would be delivered and built within the 10 days advertised. I have only left a negative review because I was allowed to order without any mention of stock issues & had I known it wasn’t in stock I would not have ordered the bed. I did get a refund without issue but wasted a lot of time in the process which was completely avoidable.
November 16, 2025
Reply from TV Bed
Hi Paul,
We’re very sorry for the experience you had and appreciate you taking the time to share your feedback. Unfortunately, we encountered an unexpected stock issue with a batch of mattresses due to an error at the manufacturer. This is not something that normally happens, and we sincerely apologise for the inconvenience it caused.
We did let you know that the mattress was due to arrive shortly and that your order would be prioritised as soon as it came into stock. However, we completely understand that you preferred to cancel, and we processed your refund promptly.
We once again apologise for any inconvenience caused. Thank you for your understanding.
Brilliant TV bed
Great customer service, family run company who check in to see if you are happy with your TV Bed. Built the bed quickly and did a great job. Happy with the purchase and would definitely use them again. Thank you
August 7, 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're really pleased to hear you had a great experience with our customer service and that our team built your bed quickly and professionally.
We're delighted that you're happy with your purchase and would choose us again. Thank you for your kind words, we’re always here if you need anything in the future!
Despite ordering my bed more than a…
Despite ordering my bed more than a month ago, I still have not received it.
November 15, 2025
Reply from TV Bed
Hi there,
We are very sorry for the delay with your order. There was an unexpected delay with your mattress, but everything has now been dispatched and is currently with the courier. We have requested an urgent update from them and will let you know as soon as we receive it.
As you are located in the Scottish Highlands, delivery can typically take a little longer than standard timeframes, but we fully appreciate how frustrating this delay has been and we’re doing everything we can to get your items to you as quickly as possible.
Thank you for your patience, and please don’t hesitate to get in touch if you need anything further.
The bed is fantastic and exactly what…
The bed is fantastic and exactly what we were looking for.
Really easy instructions too
Following up to see how it all went was something that doesn’t happen very often - so 5 star customer service!
October 31, 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're delighted to hear the bed is exactly what you were looking for and that you found the instructions easy to follow.
We’re especially pleased that our follow-up call stood out to you, making sure everything is perfect after delivery is an important part of our service, so it’s wonderful to know it made a positive impression.
Thank you for the 5-star feedback! If you ever need anything, we're always here to help.
Excellent service
Excellent service, excellent delivery and installation. Highly recommend and I have two boys very happy boys with their own tv beds. Thank you.
August 22, 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're so pleased to hear you were happy with the service, delivery, and installation. Even better to know your two boys are delighted with their TV beds.
We really appreciate the recommendation. If you ever need anything in the future, we’re always here to help.
Another Amazing Experience!
After having such an amazing experience ordering previously, I chose this company again for my second TV Bed purchase. I cannot fault the service, excellent communication from the beginning to end, people are always so friendly in the showroom and the delivery itself was fantastic! I highly recommend TVBed , they are an absolute pleasure to order from! Thank you!
December 9, 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're delighted to hear that your experience was just as positive this time, with excellent communication, friendly service in the showroom, and a smooth delivery.
Your recommendation truly means a lot. If you ever need anything in the future, we’re here to help.
Thank you again for your continued trust!
Bought a bed to be delivered in June it…
Bought a bed to be delivered in June it came damaged, after a number of conversations phone calls and emails I waited over 5 months for the new parts. The delivery company kept rearranging the delivery so once parts arrived it was another 3 weeks the drivers arrived and a part was missing it’s now going to be in 2026 when the part is delivered
June 16, 2025
Unprompted review
Reply from TV Bed
Hi Adele,
We’re very sorry to hear that you feel disappointed.
We have already replaced the damaged side rail, and our installation team attended your property to swap this over for you. The only remaining issue is a very small chip on the TV shelf. Our delivery team have attempted to book a second visit to replace this part and offered multiple appointment options, including availability for next week.
However, as you can only accept appointments within a limited time window, the earlier slots offered were unfortunately not suitable for you. Our carriers have been trying to accommodate your fixed availability, which is why the next appointments that meet your requirements fall into the new year. You have chosen one of the January dates provided, even though earlier suitable dates were sent and available.
We remain committed to completing the final replacement and ensuring your bed is fully resolved. If your availability changes at any point, we will do our very best to bring the appointment forward.
Thank you for your patience.
Kind regards,
TV Bed Customer Service
What can I say about this company apart…
What can I say about this company apart WOW…. I bought 2 beds from these guys they are just fantastic quality very well made beds. Staff where very friendly even down to the delivery guys everything was delivered on time 5 stars from me 👍
October 24, 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We’re thrilled to hear you’re delighted with both of your beds and that you’ve been impressed by the quality and craftsmanship.
We truly appreciate the 5 stars and your kind words. If you ever need anything in the future, we’re always here to help!
Such good value and an excellent…
Such good value and an excellent product, easy to self install and works brilliantly, would definitely recommend Tvbed👌
August 29, 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're really pleased to hear you found the bed excellent value, easy to install, and working brilliantly.
We truly appreciate the recommendation, thank you for choosing us! If you ever need anything, we're always here to help.
Great service
Great service. Great product. Delivered quickly with all the parts ,- nothing missing.
Looks amazing and works perfectly.
Recommend to anyone
November 5, 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're delighted to hear that you’re happy with the service, the product, and the quick delivery and even better that everything arrived complete and works perfectly.
We really appreciate your recommendation. If you ever need anything in the future, we’re here to help!
Really pleased with bed and service…
Really pleased with bed and service from all at Tvbed.
I knocked off one star for the confusing ordering and website, in my opinion.i.e. The bed we ordered comes with leds, but is also offered as an option on the order page which we found confusing. Also after ordering the order email states installation but we hadn’t ticked installation which was explained after delivery. What was funny the delivery guys, who were great, said it takes them about an hour or less to install. We took all afternoon and was knackered. After all this I would still recommend Tvbed for value
September 23, 2025
Unprompted review
Great company
Easy to order, kept updated, arrived next day, brilliant quality bed and looks lovely
November 6, 2025
Reply from TV Bed
Thank you for your review! We're so pleased to hear that ordering was easy, you were kept well updated, and your bed arrived the next day. It’s wonderful to know you’re impressed with the quality and how lovely it looks.
If you ever need anything, we’re always here to help!
I have recently ordered a Tv Bed which…
I have recently ordered a Tv Bed which I am delighted with.
We dealt with Maddie who was excellent from start to finish.
I decided to change my initial order and she was so helpful in swapping things around and ensuring we got our bed super quick.
We had the bed assembled by the team which also went smoothly.
We are delighted and grateful to Maddie for her support.
Excellent service and a great quality bed !
December 2, 2025
Unprompted review
Reply from TV Bed
Thank you so much for your review! We're delighted to hear how happy you are with your new TV bed.
It's great to know that Maddie took such good care of you throughout the whole process, she’ll be thrilled to hear your kind words. We're glad she was able to help you change your order easily.
It's also fantastic to hear that the assembly went smoothly and that you're pleased with the quality of the bed.
Thank you again for your trust and for taking the time to share your experience. We're always here if you need anything in the future!
The bed is amazing and comfortable
The bed is amazing and comfortable. It looks good and the quality is top notch. We love it
August 20, 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're delighted to hear that you find the bed amazing, comfortable, and great quality and even better that you love how it looks.
If you ever need anything in the future, we’re always here to help!
Amazing service from start to finish
Amazing service from start to finish. This is the second TV bed we have bought and both have been brilliant. Cannot recommend them enough. Special thanks to Alex, superstar!!
December 3, 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're delighted to hear you've come back for a second TV bed and that both have been brilliant, that means a lot to us.
Your kind words about our service really are appreciated, and we’ll be sure to pass on the special thanks to Alex, he’ll be thrilled to hear it!
Thanks again for your continued support and recommendation. If you ever need anything in the future, we’re always here to help!
Great company great service
From ordering my bed the company communicated well advising about delivery dates. My bed was delivered the installers were polite very prompt to time and they worked quickly and efficiently. Although the cable was put in the wrong port which took me a while to work out in which during this time I emailed the company and was answered quickly with problem solving answers. It was a genuine mistake and It did not make me think any less of the service provided. I finally worked it all out and once the surround sound came on it was excellent and I am very pleased with my new bed. I would definitely recommend this company. Thank you
December 2, 2025
Unprompted review
Reply from TV Bed
Thank you for taking the time to leave your review! We’re really pleased to hear that you were kept well informed throughout the ordering and delivery process, and that the installers arrived promptly and worked efficiently.
We truly appreciate your understanding regarding the cable being placed in the wrong port, mistakes can happen, but we’re glad our team were able to respond quickly with helpful guidance.
It’s wonderful to hear how happy you are with your new bed, and we’re grateful for your recommendation. Thank you again for choosing us!
I LOVE this bed
I LOVE this bed! Quite possibly the best purchase I’ve ever made for myself. High quality materials, very fast delivery, excellent customer service and easy installation. Great value for money in my opinion, it’s gorgeous! I will recommend you to everyone.
September 5, 2025
Unprompted review
Reply from TV Bed
Thank you so much for your review! We’re thrilled to hear you love your bed. It’s wonderful to know the quality, quick delivery, easy installation, and customer service all lived up to your expectations.
We really appreciate your kind words and your recommendation. Enjoy your new bed, and if you ever need anything, we're always here to help!
Excellent bed and service
Bought the bed back in July 2025.
Bed was delivered on time and was easy to assemble.
Great service!
July 1, 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're really pleased to hear your bed was delivered on time and easy to assemble. Great to know you were happy with the service too. If you ever need anything in the future, we're here to help!
Brilliant quality
Brilliant quality. We’re very happy with our bed. Best we’ve ever had.
September 22, 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're delighted to hear you're so happy with your bed and that it’s the best you've ever had.
If you need anything at all, we're always here to help!
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