Awful customer service depending on the service center
My girlfriend was trying to get her scooter serviced. They kept saying they were coming to pick up the scooter, but no one turned up. Took nearly a week for them to eventually come and collect it.
After it was serviced, she asked them to drop it off at a certain time. But, they didn’t come then either. So after waiting for two hours, she had to go there and collect it herself.
Very irresponsible management.
She knew this was an awful service centre from previous experience. However, TVS doesn’t allow her to use another service center. It has to be the local one.
They also charged Rs 10000 to service a scooter that cost 60000 in 2016. Seemed expensive. Might have been better to just buy another scooter from a company with better customer service.