Twilight Zone Dordrecht Reviews 29

TrustScore 4 out of 5

4.2

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4.2

Great

TrustScore 4 out of 5

29 reviews

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Rated 1 out of 5 stars

lack of communication and returning customers don´t seem to have a value for this shop

after having ordered items for big €€€ years ago I renewed contact to the owner of the shop regarding an item that I wanted to buy. I was very polite and his communication was pretty embarrassing as he did not answer my mails and/or ebay-messages. I am sure we would have found a solutionn (it was all about price and he offered price offers as an option) but this lack of communication towards a returning customer who has ordered for big budget already is a no go in my book. It is a pity really and I have never experienced such shitty behaviour with other shops i have bought from in the past.

November 14, 2024
Unprompted review
Twilight Zone Dordrecht logo

Reply from Twilight Zone Dordrecht

I answered his emails correctly several times but he kept emailing me with ridiculous offers. He came up with prizes that would have cost me money. When the item was sold and he kept sending offers, I did not respond again. He claims to have bought a lot from me in the past but can't find much about it. To me, every customer is equally valuable. Whether they spend 10 euros or 1000 euros. I try to treat everyone with respect. His offers for my products were disrespectful. So I didn't go into it further.

Rated 1 out of 5 stars

offers items that have long been sold…

offers items that have long been sold out!!!

Bad dealer not recommended!! Never again!!

July 6, 2024
Unprompted review
Twilight Zone Dordrecht logo

Reply from Twilight Zone Dordrecht

Send this guy a very polite email with my apologies. Unfortunately an item that was sold out, was still available on my site after he bough it. I emailed him to explain but no answer. I called him as well. No answer. All that went wrong here was an administrative error...money was refunded, apologies were send....

Rated 5 out of 5 stars

Twilight-zone is The Best

I have been collecting for over 20 years and I finally found the perfect seller . Love the site easy to go through and I absolutely have nothing but praise for Twilight-zone . So easy to deal with and very helpful. When I had a problem it was easily solved .
Very very helpful always and it’s only cause if his help that I have managed to get a couple of collectibles I really wanted ..
Thank you so much Twilightzone . To all who are checking to see if they can trust …. Go ahead buy with your mind at ease ;)

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Ordered a few things here the last couple of years. Great prices, respects the delivery dates, if not they'll give you an update. Great communication and will always help you if there are any "defects" with items.

December 6, 2022
Unprompted review
Rated 1 out of 5 stars

Order declined without a reason

Yesterday i ordered for the first time there, thought it was nice payment accepted i got an email from Shop. It also is in the paypal History, but i dont get a email from Shop that the Order was declined 6 Minutes after payment accepted Email. That i only know from Orderstatus

July 28, 2022
Unprompted review
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