I ordered pair of winter shoes for a great end of November from the online shop, which is located in the Netherlands. There was no automatic order confirmation via email, but I soon realized... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible customer service, I believe I got Fake product. Sending back is ever complicated, costly and frustrating.(you have to send back to Nederland) Avoid Idealo and Twinseason all together.... See more
Simple ordering of a snowboard at a good price. The order arrived in 4 1/2 business days. Customer service was easily reachable by phone and immediately addressed my concern. Would be happy to order a... See more
Shipping is a little bit slow (Ordered Sunday, Shipped on Tuesday) but the price was the lowest so I am fine with waiting one day more. No experience if customer service is responding fast, but atleas... See more
Company details
Written by the company
Wir sind ein Unternehmen, das sich auf Outdoor, Wintersport, Camping und Wandern spezialisiert hat. Wir führen die besten Marken zu erschwinglichen Preisen. Zu unseren Marken gehören: Ortovox, Big Agnes, MSR, Head, Salomon, On Running, Lowa, Deuter und viele mehr. Bestellen Sie online oder besuchen Sie unseren Laden und lassen Sie sich von unseren Fachleuten beraten, um die beste Ausrüstung zu finden. Egal, ob Sie ein begeisterter Skifahrer, Bergsteiger, Camper oder Gelegenheitswanderer sind – wir haben die passende Lösung für Sie.
Contact info
Stockholmstraat 1a, 9723 BC, Groningen, Netherlands
- +31 (0)50 3112546
- info@twinseasons.nl
- www.twinseasons.de
4.3
Excellent
602 reviews
Replied to 55% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was done quickly and easily…
Everything was done quickly and easily without any issues, highly recommended.
December 3, 2024
Unprompted review
Advertisement
Great shop, great service, even if delivery takes a bit
I ordered pair of winter shoes for a great end of November from the online shop, which is located in the Netherlands.
There was no automatic order confirmation via email, but I soon realized that I could monitor the progress on my customer account page.
They process internet orders from Tuesday to Friday, so don’t worry if it takes a moment until yours gets processed. I asked a question via email and the answer came quite quick.
My order arrived in Germany a week after ordering. The product is great as expected, the given size information was very helpful.
All over all I had very good customer experience and I can recommend two seasons.de or two seasons.nl
November 29, 2024
Unprompted review
Terrible customer service, Costly and complicated
Terrible customer service, I believe I got Fake product. Sending back is ever complicated, costly and frustrating.(you have to send back to Nederland) Avoid Idealo and Twinseason all together. Never Again .🛑❌
Finger weg
Sehr kompliziert zurück nach Niederlanden zurück schiken(da wo Hauptsitz ist).
Sehr teuer und glaube die ware war auch keine echten. Also idealo und twinseason genau gleich schlecht.
November 22, 2024
Buyer beware
Buyer beware! They have no hesitation to send out opened, damaged or dirty wares as new. And good luck getting them to accept returns -- they just go silent (see the other unhappy reviews, same thing). It's a bad sign when they offer to "reward" you for a review (how many of the positive ones were purchased that way?). Check your received items extremely carefully. Or just spend a couple more euros and order from a serious seller. I wish I had.
November 7, 2024
Good quality, good price and a good experience
Simple ordering of a snowboard at a good price. The order arrived in 4 1/2 business days. Customer service was easily reachable by phone and immediately addressed my concern. Would be happy to order again...
November 15, 2024
Unprompted review
Advertisement
Needed the item at the promised…
Needed the item at the promised delivery date.
Only a day after ordering it seemed that promise was not an option. Their mistake. But they make their customers pay for a broken promise.
....
Their answer is WRONG. Next day delivery was stated on idealo.de.
I never received it. I went on my trip the day after the promised delivery and I really needed the items. Then I tried to use the return procedure on their website but they charge for returning a delayed delivery
I then returned it back through DHL (by not accepting the delivery on the Dhl app before delivery). Dhl says that Twinseasons received it today, 1st July. Twinseasons says I received it which is another wrong statement.
I will now open a case on Paypal.
June 27, 2024
Unprompted review
Reply from Twinseasons
We are sorry the package took longer then you expected. But we don't promise a delivery date with orders on our website. We don't do this for the simple reason that we have to rely on partners like DHL. And we ship from the Netherlands. As you can see on our website that we are a Dutch company.
We only tell you when we will ship the product as stated on the website. We ship to al of Europe. And packages take longer to addresses outside The Netherlands. Germany is usually 2 -3 business days.
The product that you ordered states that we will ship your order within 1 business day. You have ordered on wednesday 26 of june after 19.00. We have shipped your parcel the next day on the Thursday 27th of june. You have received your parcel on monday the 1st of july. So your order has been delivered on the 3rd business day.
We hope to see you again. But next time if you want a indication of delivery date please send us an e-mail or give us a call. We will try to inform you as best as we can. Seeing that the information on our website wasn't clear enough for you.
Update: We are not Idealo.de. Information on any other website is not mainteined by us. We are responsible for our own website. You placed the order on our website. The delivery information is displayed under the buy button. If the product is returned you will get a full refund.
Also a small tip from us as a store. You can never rely on Internet deliveries. More then 10% of all the orders gets delayed. If you really need a product the next day and you don't want to risk it. We advice you to support your local store and buy the product there.
Shopping from this site was an amazing…
Shopping from this site was an amazing experience. The prices are very reasonable and the support is outstanding. They respond quickly and professionally. Highly recommended!
May 28, 2024
Unprompted review
Really impressive customer service
Really impressive customer service! I ordered the wrong product and they were so helpful and understanding while getting me the right item. They went out of their way to make sure I was happy, and I am!
December 7, 2023
Unprompted review
Keine Erstattung der Mehrwertsteuer bei…
Keine Erstattung der Mehrwertsteuer bei Ausfuhr :(
"Dear customer,
Unfortunately, our company policy says that we do not offer this service to our customers."
June 22, 2023
Unprompted review
Reply from Twinseasons
Die Antwort unseres Kundendienstes entspricht in der Tat der Unternehmenspolitik. Wir liefern direkt in die Schweiz, um die Mehrwertsteuer so einfach wie möglich zu machen. Sie haben sich für den Versand nach Deutschland entschieden und importieren das Produkt selbst in die Schweiz. Ich rate Ihnen, beim nächsten Mal besser vor der Bestellung zu fragen, ob ein Unternehmen die Rückerstattung der Mehrwertsteuer unterstützt.
Advertisement
Item not on stock, no communication
I ordered two items, both were labelled as on stock and dispatch should happen within one day. Nothing happened, so I asked for an explanation for the delay and I was told that one item was not on stock and that they needed to order it externally. No excuse, but 4 days delay. Last time I ordered here.
October 13, 2022
Unprompted review
very good service
i got my package very quick, and it was well packaged. tracking notifications were accurate, so far so good. I will update my order if i face any post order issues.
August 2, 2022
Unprompted review
A pleasant online purchase experience.
July 24, 2022
Unprompted review
Bought an excellent watch for a great…
Bought an excellent watch for a great price. Shipping was fast, with complete original packaging and warranty
July 24, 2022
Unprompted review
Advertisement
Twinseason offered me the best price…
Twinseason offered me the best price for the sea to summit Ether lightXT mattress. Shipping to germany (DHL) was fast, when you consider that their headquater is in the Netherlands.
July 13, 2022
Unprompted review
Jetboil 0.8 Review
Twinseasons were very efficient with delivery and notifications, keeping me up to date with everything. I got my package quickly and undamaged. Will use again. Thanks
July 9, 2022
Unprompted review
Advertisement
Quick shipment & fast delivery
June 30, 2022
Unprompted review
Good selection and fair prices
Good selection and fair prices! I was looking for a very specific bike bag and Twinseasons was the only place where I found it at a reasonable price. Ordering process was smooth and it was also delivered quickly.
June 17, 2022
Unprompted review
Perfect
I was totally unsure of this site as I'd not heard of the shop before - super quick delivery and a great price for my Altra LP 5's - very happy!
June 15, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.