Twojeys Reviews 

2,281
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, most reviewers were somewhat happy with their experience overall. Some customers appreciate the brand's designs and find certain products to be of solid quality, with some pieces lasting well. A few people also reported receiving their orders quickly, noting smooth processes during ordering and shipping. However, many people experienced significant issues with order fulfillment, with items not shipping or arriving late. Consumers also frequently express dissatisfaction with the pricing, especially concerning unexpected high tariffs and customs fees. Additionally, numerous reviewers reported poor customer service, citing unresponsiveness and difficulty resolving issues. Concerns about product quality were also raised, with some items breaking quickly or appearing different from website images.

What people talk about most

Product

People report ambiguous experiences with product quality and durability. While some customers praise the top... See more

Order

Customers consistently note negative experiences with order, with many reporting significant delays in... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the top designs and solid... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Price

Consumers express significant dissatisfaction with pricing, particularly regarding unexpected additional... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Dear TwoJeys, First of all, love the brand, most of my Jewlery is from you guys, however, this piece has especially upset me since I bought it. The first time I got the stars bracelet, it broke,... See more

Rated 3 out of 5 stars

I’ve generally had good experience with Twojeys. Over the last 2 years I’ve ordered from America and despite all the other negative reviews, I’ve gotten quality and affordable jewelry, and surpri... See more

Rated 2 out of 5 stars

I liked my necklace but the bracelet that I ordered with it felt like super cheap quality... absolutely no reason to be charging over 100$ for this. I feel like I got ripped off

Rated 2 out of 5 stars

They unexpectedly charge tariffs when shipping to the US, and there's no mention on their website, but only hidden in the small print. Also, they charge shipping for returns - I'm not sure why these... See more


Company details

  1. Jewelry Store

Written by the company

TWOJEYS is a unisex jewelry brand created in 2019 by Joan Margarit and Biel Juste. Inspired by the Californian style during a trip along Route 66 from Las Vegas to Palm Springs, they decided to embark on a new adventure and create the Twojeys universe. A brand of unique and timeless jewelry for him and her, designed and handmade in Spain with sustainable, local logistics and biode- gradable packaging.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.2

All reviews

(2,281)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Best costumer service!

Best costumer service!! My package was gonna be send back to the country of origin and they handled it super quick, made sure that it would be send back to me within no time

October 23, 2023
Unprompted review
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Reply from Twojeys

Hey Julie!! Thank you so much for sharing your experience with us <3 Always⭐️⭐️

Rated 2 out of 5 stars

Second time ordered sunglasses and they…

Second time ordered sunglasses and they type my address wrong and missing letter so UPS couldn’t delivery to my address. I have to pick it up at UPS facility which is far way and on top of that I got charge $25 for shipping. But the total bill say $0 for shipping. Seem like this company don’t really pay attention much. I will never order anything from them again.

October 26, 2023
Unprompted review
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Reply from Twojeys

Hi Kay, I'm so sorry this has been your experience with us! Shipments to countries outside the EU may carry additional fees and taxes, in this case, it will be the buyer's responsibility. We have nothing to do with this. We wish we could eliminate them, but all customers are affected by this<3
We try to improve day by day to offer you the best experience, from our heart we are sorry you had this feeling! Always⭐️⭐️

Rated 5 out of 5 stars

My favorite brand

I’ve been wearing Twojeys Jewelries for more than 2 years, and all of them are my favorites. And the delivery is always super quick even thought I live far from Spain!

October 12, 2023
Unprompted review
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Reply from Twojeys

Thank you very much for your feedback! Always⭐️⭐️

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Rated 4 out of 5 stars

Big fan of Twojeys

Big fan of all Twojeys does! Amazing activations and content and fun, timely clothing and jewelry. Just wish items that sold out would make a come back. I've been wanting to buy a shirt for ages now but it hasn't been restocked!

October 16, 2023
Unprompted review
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Reply from Twojeys

Hey Ashley!! We'll soon be making restock! I hope you can buy the t-shirt you want! Always⭐️⭐️

Rated 5 out of 5 stars

excellent jewelry!

Two years ago, I ordered a chain to Switzerland. It is still in good condition and I like to wear it. A few days ago, I visited the store in Barcelona and got a ring and another chain. Twojeys has so many nice and affordable pieces which combine streetwear and elegance. Highly recommended!

October 5, 2023
Unprompted review
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Reply from Twojeys

Thank you very much for your feedback! Always⭐️⭐️

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Rated 5 out of 5 stars

Great products

Great quality products and nice clothing. I bought some T-shirts and jewelry. I’ve gotten so many compliments. I’ll be making another purchase soon :)

September 29, 2023
Unprompted review
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Reply from Twojeys

Thank you so much!!! TwoJeys Family Always⭐️⭐️

Rated 5 out of 5 stars

🔥🔥🤠⭐️

Everything I’ve bought has yet to disappoint I recently got two zodiac necklaces in silver and I think I found my go to wear with this one. Have yet to take it off. The icon hoodie is probably one of my favorite articles of clothing. I have the brown and green. Every collection that drops has me waiting for the close friends code so I can be first in line.

October 9, 2023
Unprompted review
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Reply from Twojeys

Thank you so much!!! TwoJeys Family Always⭐️⭐️

Rated 4 out of 5 stars

Customer service was amazing

Customer service was amazing! Deliveries were so fast and I love the jewelry.

September 29, 2023
Unprompted review
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Reply from Twojeys

Hey Judith! Thank you so much for your review! We really appreciate it⭐️⭐️

Rated 5 out of 5 stars

⭐️⭐️vision

Wonderful product and super assistance

October 3, 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hey there! Thank you so much for your review! Always ⭐️⭐️

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Rated 5 out of 5 stars

High Quality Jewelry

I was waiting for the Melted Stars Necklace to be restocked and immediately bought it once it did. The packaging is amazing and the necklace was so worth the wait. There's multiple rings to adjust the length of the necklace around your neck and it's pretty lightweight so it's super comfortable to wear. Definitely reccomend!

September 30, 2023
Unprompted review
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Reply from Twojeys

Hey Reilly! Thank you so much, we hope you enjoy your necklace very much! ⭐️⭐️

Rated 5 out of 5 stars

High Qualität jewelry!

High Qualität jewelry!
I had to return something and their Support was versteht helpful and kind:)

September 23, 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Ben!! We are so glad the process went smoothly! Thank you very much for your feedback:)

Rated 5 out of 5 stars

I recently made a purchase from…

I recently made a purchase from Twojeys, and I couldn't be happier with my experience. The website was easy to navigate, and I found a unique piece of jewelry that caught my eye. The checkout process was smooth, and my order arrived promptly. The quality of the product exceeded my expectations, and the packaging was stylish and well-presented. Overall, I had a great shopping experience with Twojeys and would highly recommend them to anyone looking for trendy and high-quality jewelry.

September 20, 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback! You are the best! Always ⭐️⭐️

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