Two Wheels Empire Reviews 

309
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent functionality and quality, noting they work as expected and enhance their equipment. Many people also highlight the swift and efficient delivery, with orders arriving quickly and on time, supported by excellent communication and professional customer service. However, some customers also noted issues with customer support, reporting unresponsiveness or a lack of helpful solutions for their problems. A few other people mentioned occasional delivery problems, such as slow shipping, parcels not arriving, or receiving incorrect items that required returns.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and rapid delivery... See more

Product

Consumers find the product to be positive, with many stating it works well and meets their expectations,... See more

Service

Customers had positive experiences with service, often highlighting great service, rapid delivery, and good... See more

Order

Customers consistently note positive experiences with order, highlighting good communication throughout the... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased an item, which turned out faulty, a quick WhatsApp communication and a return form sent to me, a recommendation from themselves for a replacement item sent out and received it within 36... See more

Rated 5 out of 5 stars

What made my experience great was the product. It does everything it’s supposed to and I had a blast on my bike last night. The shipping was slightly annoying because I’m east coast U.S. and we wan... See more

Rated 5 out of 5 stars

Really impressed with their service and arrived in good time. I had a little problem (with my brain function) and contacted them with their wattsapp and the guy was brilliant and really helpful.

Rated 5 out of 5 stars

They are located in the UK and I am in the USA and my order from Two Wheel Empire arrived before several local purchases I had made. Communication was excellent from beginning to end. Thank you for th... See more


Company details

  1. Bike Accessories Store
  2. Motorcycle Equipment and Accessories Store

Written by the company

From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(309)

77 reviews in the last 12 months

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Rated 1 out of 5 stars

Communication?? What

I rang the same day I ordered to make sure was all correct, the phone number is for a women that doesn’t even work in the office, she’s said her name was Sam. The email I sent was to a justas, says it comes from uk warehouse, it doesn’t, from Lithuania, states 1-3 days shipping. Just under 2 weeks. Asked why, he then tells me latest Friday it’s Saturday I’ve rang Royal Mail and they are saying mid next week. Keep clear and use another company. Will be easier and wish I used ev freaks now probably would have had it now. All I wanted was honesty and everyone seems to come up with excuses. Take the criticism and use it

August 16, 2024
Unprompted review
Two Wheels Empire logo

Reply from Two Wheels Empire

Dear Matt,

We sincerely apologize for not meeting your expectations, and it's disheartening to see a one-star review. Our setup and shipping processes are clearly outlined on our website, which highlights that our shipping is international. In cases where our UK warehouse is out of stock, we promptly inform customers of the option to ship from our main EU warehouse.

Unfortunately, the product you ordered was out of stock, which delayed the shipping process, and we communicated this with you both over the phone and via email. We're unsure about the relevance of your concerns regarding who works in which department, as all communication with you was handled promptly and professionally.

We regret any inconvenience caused, and it's clear that your experience was not as smooth as we intended. For that, we are truly sorry. We wish you all the best, and should you choose to give us another chance in the future, we kindly ask for mutual understanding in our communication.

Thank you.
Two Wheels Empire

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Rated 5 out of 5 stars

Evo easy+ for bosch

Bought the Speedfun Furious Evo Easy+ for my new Haibike Trekker 3, was slightly hesitant about which to buy and wether it would work along side my gps tracker. Emailed them and talked to Sima in person and got the information i needed from manufacturer regarding latest software. Unfortunately they were out of stock, but got one from european stockist which took 7 days and refunded my express delivery promptley. On arrival i was being a bit thick installing it and called Sima who again was happy to help me and soon had tuning chip in and running. Now my bike is running the way i want. Thank you guys i will be sure to recommend you to people i know.

August 1, 2024
Unprompted review
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Rated 2 out of 5 stars

Released too early

Unfortunately the chip is too sensitive to fast acceleration which confused it therefore restricting it to 16mph and affecting the output power of the motor.

Great customer support to help resolve this issue but looks like the manufacturer needs to go back to the drawing board.

June 20, 2024
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Rated 5 out of 5 stars

My experience

After initially ordering the wrong speed boxes and email communication my error was quickly sorted and the correct ones sent out. Would highly recommend two wheel empire based on my experience and would definitely use again

June 19, 2024
Rated 5 out of 5 stars

Spot on thanks

Spot on thanks.
Speedi came from New Zealand 🇳🇿 and I was updated re delivery date etc.

June 20, 2024
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Rated 5 out of 5 stars

Giant Revolt E+ Shimano Tuning kit - PearTune

The guys at Two Wheel Empire were extremely friendly and helpful via WhatsApp’s helping me find the suitable tuning kit for my bike. The ordering process was quick and I had received my kit 3 days after my order.
The tuning kit itself has transformed my bike into what I believe it should be straight out the box. I’ve own my e bike about 18 months before I de-restricted it and I regret not doing it sooner. The first run out on it I reached 36mph on a flat 😝 and I was smiling ear to ear. Brilliant company, amazing tuning kit & and one very happy customer.

July 1, 2024
Unprompted review

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