T W White & Sons Reviews 

Yeah, so I bought a second-hand Toyota Aygo from them. The guy I spoke to on the phone, Mark, was really nice and helpful. I asked for a video of the car inside and out, and they added me on WhatsApp and sent me a comprehensive video.

Because I live quite far away, I asked them to deliver the car to my place. The guy who delivered it was nice and friendly too.

The whole experience was really good and professional, and the car was exactly as described. Very happy with the service and would definitely recommend them.

Friendly with fantastic advice. Was able to take out 3 cars for a test drive on one visit. We were given a curtesy car when our newly purchased car went in for its checks. Nothing was too much trouble for Geoff and his colleagues, whether we were phoning for advice or wanting to test drive a car. They were all patient and very knowledgeable about the Suzuki brand and each model of car. Was a truly personal experience and I would not hesitate to recommend them if anyone is looking for a Suzuki

I am always made welcome. The staff are always polite and efficient.
This time I needed a courtesy car which was ready for me. A very good explanation was given and the satnav was set up. The only omission was where the petrol cap cover release lever was located. It was black and blended in with the black carpet!!
But I managed to find it.
My own car was ready in good time and was beautifully clean.

The staff were exceptionally helpful and patient. They made the purchasing experience very ease and were not pressurising at all. I would certainly return to them if I was going to buy another car.

Excellent staff and service

Excellent service from the TW White team. Great communication throughout my CX-5 service from Harry. Master technician was excellent & my car drives like a new car. Highly recommend.

Really good customer service. Polite friendly and done a great job. Will be back. Recommended.

Very good service and advice and no pressurised selling

On time and helpful

So impressed. To avoid a cyclist I hit a post and took off my door mirror. Rob managed to sort out a temporary fix so that I actually had a mirror and ordered the parts needed. It’s now fixed and I was lucky as the camera didn’t need replacing, saved me £500+. Honest and genuine customer service

Very easy to book. Staff are welcoming and professional. A clear explanation of the courtesy car and its differences from mine. The car was cleaned when I collected it. Have used TW White since 2018 and very happy with them.

Reliable efficient service

Always friendly, super helpful and efficient. I live 40 miles from Orpington but continue to bring my MX5 back here for service!

This is the third new Mazda that I have bought from Whites. Always great service, friendly sales team and no hard sell. The team are knowledgeable about the cars they sell and are very helpful. Great customer service.

Very pleased with the vehicle I purchased it was what I was looking for, & very happy with Rob the salesman who provided all the info to get me on my way, only downside for me personally it’s a long way to go back each time if needed.

Excellent customer service

No sales pressure at any stage from Rob.
Informative on every question.
Accurate delivery date.
Would thoroughly recommend.

Friendly sales people not pushy like some car dealers.when I got my car home realised that there was no mats called dealers they apologised and sent mats out no problem nice people to deal with

My brother and I were looking for an Approved Used car after I had just passed my driving test. Before visiting TW White & Sons in Orpington, we had been to another dealership and looked at a few cars, but none of them felt quite right.

When we arrived at TW White & Sons, we met Simon from the sales team. He was friendly, welcoming and never once made us feel under pressure. Initially, he showed my brother a car that suited what he was looking for, and Simon made the whole buying process smooth by helping with all the paperwork and documentation. My brother was delighted with his new car.

At the time, they didn’t have a car that matched exactly what I wanted, but Simon told me there was one at another branch that met my criteria and offered to have it brought over for me to view. The very next day, he had arranged for the car to be transferred.

What impressed us most was Simon’s honesty. Before I even drove the car, he explained that it had an issue where it was pulling slightly to the right under braking. His transparency gave us confidence because he wasn’t trying to hide anything. I took it for a test drive, loved the car, and decided to buy it. Simon promised the issue would be fully resolved before handover, and he kept his word. The car was repaired, prepared to a very high standard, and he even filled the fuel tank before I collected it, which was a lovely surprise.

Both my brother and I ended up driving away in our dream cars, and we genuinely feel we made the right choice by buying from TW White & Sons. Simon was professional, honest, knowledgeable and never pushy, which made the whole experience enjoyable from start to finish.

The Approved Used vehicles are presented in excellent condition, and the team clearly goes above and beyond to provide outstanding customer service.

We would highly recommend TW White & Sons in Orpington to anyone looking for a quality used car and a dealership you can genuinely trust. Thank you, Simon, for making our first car-buying experience such a positive one!