good fast delivery and products were well packed and they were what they were advertised to be I wish parcel cost wouldn't be so much but I really don't know where else to order this product from a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth experience but too expensive. Everything arrived exactly as expected in excellent condition. The add on cost for the shipping however is too much and I would only consider it again if there is... See more
Company replied
To me is important that you deliver to Argentina some products that are not available for delivery in other patforms. Website could be more user friendly. Ahipping costs tend to be too expensive, even... See more
Company replied
Living in Spain it’s often difficult to get products delivered from outside the country. The postal service here is unreliable and every second week there’s a holiday where everything closes for a day... See more
Company replied
Company details
Written by the company
Ubuy, your trusted global shopping companion! Since 2012, we’ve offered a seamless global shopping experience, now in over 180 countries, connecting you with top brands and over 300 million products. Explore items from the US, UK, China, and more, all from home. We provide secure payment options like Stripe and PayPal for hassle-free shopping. With a user-friendly website and partnerships with FedEx and DHL, Ubuy ensures convenience and reliability for all your shopping needs!
Contact info
Al Murqab, Block 3, Khalid Ibn Al Waleed Street, Mazaya Tower 3, Floor 22. Kuwait, Kuwait, Kuwait
- +965 22204472 - 22204471
- info@ubuy.com
- www.ubuy.com
4.3
Excellent
9K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Therese was no problem.
Therese was no problem.. mybe tok awaile shopping..
January 15, 2026
Unprompted review
Reply from Ubuy
Hello David,
Thank you for your feedback.
We’re glad to hear that everything went smoothly with your order. We appreciate your patience and your support, and we look forward to serving you again.
Best Regards,
Team Ubuy
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Finally someone that had MEG in stock…
Finally someone that had MEG in stock AND delivered to Sweden :)
February 10, 2026
Unprompted review
Reply from Ubuy
Hello Kristofer
We are so glad we could help you track down that MEG item. It isn’t always easy finding specific stock in Sweden, so we’re happy we had it ready for you. Thanks for trusting us with your order. We hope to see you again!
Warm regards,
Team Ubuy!
everything was just perfect
January 14, 2026
Unprompted review
Reply from Ubuy
Hello Lina,
Thank you so much for your kind feedback! We’re delighted to hear that everything was just perfect. Your support truly means a lot to us, and we look forward to serving you again.
Best Regards,
Team Ubuy
Product and delivery speed are fine
Product and delivery speed are fine, but shipping costs are high, so the total price is very high.
January 30, 2026
Unprompted review
Reply from Ubuy
Hello Nathan,
Thank you for sharing your feedback with us.
We’re glad to hear that you were satisfied with the product quality and delivery speed. We understand your concern regarding the shipping charges, and your feedback has been noted as it helps us review and improve our pricing structure where possible.
We truly appreciate you taking the time to share your experience and hope to serve you again in the future.
Best Regards,
Team Ubuy
The speed of the delivery of the package
The speed of the delivery of the package
January 8, 2026
Unprompted review
Reply from Ubuy
Hello Anto,
Thank you for your feedback.
We’re pleased to know that you were satisfied with the delivery speed of your package. Your support is appreciated, and we look forward to serving you again.
Best Regards,
Team Ubuy
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Reply from Ubuy
Hello Alan,
Thank you for your feedback.
We’re glad to hear that you appreciated the level of detail. Your support means a lot to us, and we look forward to serving you again.
Best Regards,
Team Ubuy
Very good and reliable service
Very good and reliable service. All my orders until now have arrived quickly.
February 9, 2026
Unprompted review
Reply from Ubuy
Hello J.Y,
Thank you for your valuable feedback.
We’re pleased to hear that you’ve found our service reliable and that your orders have consistently arrived quickly. Your continued trust means a great deal to us, and we look forward to serving you again.
Best Regards,
Team Ubuy
Easy buy and on time delivery.
Acurate description of the purchased item, delivered as estimated arrival time. Good communication and tracking system.
February 5, 2026
Unprompted review
Reply from Ubuy
Hello Vrej,
Thank you for sharing your feedback.
We’re glad to hear that you had an easy buying experience and that the product description, delivery timeline, and tracking met your expectations. We appreciate your trust and look forward to serving you again.
Best Regards,
Team Ubuy
Easy to order and fun to colour…
Easy to order and fun to colour popcorn:-)
February 4, 2026
Unprompted review
Reply from Ubuy
Hello Jonas,
Thank you for sharing your experience.
We’re glad to hear that the ordering process was easy and that you enjoyed the product. Your feedback is much appreciated, and we look forward to serving you again.
Best Regards,
Team Ubuy
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Surprisingly fast international shipping
I had a great experience ordering from Ubuy. My order arrived from the US to Bulgaria in about 7 days, which was much faster than expected. Everything went smoothly with customs, and there were no issues at all. The product arrived in perfect condition and matched the description. Very satisfied with the service and I would definitely order again.
February 9, 2026
Unprompted review
Reply from Ubuy
Hello Evgeni,
Thank you for sharing your detailed feedback.
We’re delighted to hear that your international order reached Bulgaria quickly and that the customs process was smooth. It’s great to know the product arrived in perfect condition and matched the description. Your satisfaction and willingness to order again truly mean a lot to us.
Best Regards,
Team Ubuy
Reply from Ubuy
Hello Biniyam,
Thank you for your feedback.
We’re glad to know that you had a good experience with us. Your support is appreciated, and we look forward to serving you again.
Best Regards,
Team Ubuy
Prompt response from customer service
February 6, 2026
Unprompted review
Reply from Ubuy
Hello Jason,
Thank you for your feedback.
We’re glad to hear that you received a prompt response from our customer service team. Your support is appreciated, and we look forward to assisting you again.
Best Regards,
Team Ubuy
This company isn’t the best
This company isn’t the best. With big respect. Alexandru Badea
February 8, 2026
Unprompted review
Reply from Ubuy
Hello Alex,
Thank you for sharing your feedback with us. We truly respect your opinion and appreciate you taking the time to let us know about your experience. We’re sorry to hear that it didn’t fully meet your expectations.
Your feedback helps us identify areas where we can improve, and we’re constantly working on enhancing our services. If there’s anything specific you’d like to share or if we can assist you further, please feel free to reach out.
Best Regards,
Team Ubuy
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Very good customer service
Unfortunately, my package got lost, and the lovely Mrs. Krishna Vaishnav took care of everything very kindly and with great effort. I would definitely buy from here again because this company really cares about its customers. Thanks again for that.
January 30, 2026
Unprompted review
Reply from Ubuy
Hello Chalermsak,
Thank you so much for sharing your experience with us. We’re really glad to hear that despite the issue with the lost package, our team—especially Mrs. Krishna Vaishnav—was able to assist you promptly and with care. Your kind words truly mean a lot to us and motivate our team to continue delivering the best possible support.
We truly appreciate your trust and look forward to serving you again.
Best Regards,
Team Ubuy
Reply from Ubuy
Hello Kund,
Thank you for sharing your feedback with us. We’re happy to hear that you received the product exactly as agreed and that your experience met your expectations. Your trust and support mean a lot to us.
We look forward to serving you again.
Best Regards,
Team Ubuy
First time buying from ubuy
First time buying from ubuy. Their service is great and trustworthy. I will come back .
January 8, 2026
Unprompted review
Reply from Ubuy
Hello Lam,
Thank you for choosing Ubuy for your first purchase and for sharing your experience with us. We’re delighted to hear that you found our service great and trustworthy. Your confidence in us truly means a lot, and we’ll be happy to welcome you back again.
Best Regards,
Team Ubuy
Excellent!
February 6, 2026
Unprompted review
Reply from Ubuy
Hello Kat,
Thank you for your excellent feedback! We’re thrilled to know you had a great experience with us. Your support truly means a lot.
Best Regards,
Team Ubuy
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Spent thousands and they initially refuse to accept their mistake
Updated review 3 stars
UBUY read my review and sent the missing parcels. All received. But it shouldn’t take a complaint online and a dispute with my credit card provider to make this happen. Also UBUY never contacted me directly to explain.
Original review 1 star
I ordered a large item worth several thousand dollars. It should have been received in four separate boxes. Only two boxes were received. Without the other two boxes, the item cannot be used. UBUY insist they delivered everything, despite no Waybill or FedEx information to prove it was ever sent.
February 5, 2026
Unprompted review
Reply from Ubuy
Hello Emma Lee
Thank you for reaching out and sharing your experience, and please accept our sincere apologies for the frustration caused by the missing two boxes for your order. We’ve searched our records but couldn’t locate your details based on your reviewer name. To help us investigate urgently, please email info@ubuy.com with your order information, a screenshot of this review, and a summary of your concerns. Our team will immediately trace the shipment with our logistics partners, address the missing Waybill/FedEx documentation, and work closely with you to ensure this is resolved. We truly appreciate your feedback and are committed to making this right.
Warm regards,
Team Ubuy!
On time
Everything went well, love the product and it arrived on time
January 22, 2026
Unprompted review
Reply from Ubuy
Hello Gabriela Mora Cotúa,
Thank you for taking the time to share your experience with us. We’re happy to hear that everything went well, that you loved the product, and that it arrived on time. Your satisfaction truly means a lot to us.
We look forward to serving you again.
Best Regards,
Team Ubuy
I think the website and ordering were a…
I think the website and ordering were a little bit confusing for me personally. But I loved how I was able to track the product, it made me trust the process more. And your way of handling customer service and how you communicate with the customer was suprising in a good way. And it made me trust the process more because I knew there would be someone there to help me if I needed to.
January 3, 2026
Unprompted review
Reply from Ubuy
Hello Aino,
Thank you for sharing your detailed feedback with us. We appreciate your honesty regarding the website and ordering experience, and we understand how that can feel confusing at times. Your input is very valuable and helps us identify areas where we can improve.
We’re especially glad to hear that order tracking and our customer support helped build your trust and made the overall experience more reassuring. Knowing that our communication and support made a positive difference truly means a lot to our team.
Thank you for choosing Ubuy, and we hope to serve you even better next time.
Best Regards,
Team Ubuy
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