Very prompt and efficient delivery. I found the upgraded version of what I bought two years ago a little confusing in that despite the new one fitting the old backing plate the terminals had move... See more
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Had an error order, exchange and communication second to none. Would definately use again and recommend to anyone.
Outstanding service, highly recommended them. I didn't know anything about underfloor heating but after speaking to Paul who did all the design service for me, I was able to lay all the pipework mysel... See more
Great patient service. The customer support given was full breadth and patient. Any and all questions were answered. The products purchased are currently being installed and cannot comment yet. Judgin... See more
Company details
Information provided by various external sources
Under floor water heating systems - buy direct from UFH Trade for the lowest uk prices, guaranteed!
Contact info
Warrington Road, WN7 3XD, Leigh, United Kingdom
- www.ufhtradedirect.co.uk
4.7
Excellent
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent service
Had an error order, exchange and communication second to none. Would definately use again and recommend to anyone.
May 14, 2025
Unprompted review
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Been using UFH for about 10 years
Been using UFH for about 10 years. Excellent service and nothings too much trouble when you need help or a quote turning around quickly.
Highly recommended.
March 12, 2025
Unprompted review
Fantastic customer service and fast…
Fantastic customer service and fast delivery
June 18, 2024
Unprompted review
first class service and product
April 21, 2023
should have been next day delivery but…
should have been next day delivery but was 2 days ?
April 13, 2023
Reply from UFH Trade Direct
Hi Peter, this was ordered on Friday 14th and sent out for next working day delivery and was delivered on Monday 17th which is the next working day.
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First class service
First class service, and very speedy delivery. Always extremely helpful with follow up questions, and again instant delivery of some extras,
February 24, 2023
Very prompt and efficient delivery.
Very prompt and efficient delivery.
I found the upgraded version of what I bought two years ago a little confusing in that despite the new one fitting the old backing plate the terminals had moved, so needed retiring from scratch.
Also, some of the settings confused me until I sorted them by trial and error. Especially the daily, weekly set up.
Otherwise very good.
January 27, 2023
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Very disappointed bought complete…
Very disappointed bought complete underfloor heating system together with a thermostat- apparently the thermostat was for water underfloor heating sadly as we have opened it they do not want to know - as we are pensioners not able to afford the correct one - customer service waste of time!!!
January 4, 2023
Unprompted review
Reply from UFH Trade Direct
Hi Linda, we don't actually have an order under your details could you possibly double check where you bought this from and retract your review please.
Useless customer service
Useless customer service. Really poor quality service as couldn’t get a reply by telephone to our query about broken thermostat that we had ordered. No one called back despite calling and calling about a faulty product. Really unhelpful and wasted our money.
December 15, 2022
Unprompted review
Underfloor heating at affordable prices
Compared to all of my normal merchants, large nationals, they all wanted a Kings ransom after a quick goolgle search up came this company and what a great price and really fast delivery. Highly recommended.
December 1, 2022
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Good company with competitive pricing
Very easy ordering and wide product range. Prices are very reasonable.
My order arrived in 2 days.
Very happy with the product
November 4, 2022
The purchase was fine customer service not so
The purchase and product were fine, however I had an issue with the shipping (not UFH fault) and I emailed them to ask for a shipping number, to help me track my package and have still had no reply a week later.
So the customer service part was a let down
October 30, 2022
Good and fast service.
October 20, 2022
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Stuff turned up quickly
Stuff turned up quickly. Delivery was expensive though so only 4 stars.
October 18, 2022
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