UGG sizing seems to be off lately. Always had the same size UGGs I’ve ordered two pairs of Rocky Oak and they have both been two small in length. Very odd as the usual chesnut colour is fine. Sadly wo... See more
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Bought replacement insoles for my wife's Ugg boots which are great as opposed to ones bought on high st that disintegrate after about a month. My wife says much more cushioning and warmth,thoroughl... See more
Company replied
I love my UGGS, every pair I have are very comfortable and this last pair I purchased, I had to talk to customer service to get an issue resolved. They fixed it very fast and professionally. I really... See more
I had a problem with my product, the customer service team were fantastic in their responses. Hence why I will always purchase from Ugg. I was upset and it was rectified with a replacement item very q... See more
Company details
About UGG
Written by the company
Welcome to the official Trustpilot profile for UGG®.
Thank you for sharing your reviews with us.Our story:
Founded in 1978 by an Australian surfer on the coast of California, UGG® is a global lifestyle brand renowned for it’s iconic Classic boot. Celebrating unapologetic authenticity and bold self-expression, our convention-defying collection represents the very best of footwear, apparel & accessories.UGG® partners with the best global retailers and owns over 140 concept and outlet stores worldwide in key markets including New York, London & Paris. Find an UGG store near you.
Our commitment:
At UGG®, we are committed to playing our part in protecting the planet for future generations. By 2025, we’ve vowed to help retore one million acres of grassland into regenerative farmlands.Learn more about our purpose-driven journey to a more regenerative future.
Our products:
From our iconic heritage collection to innovative new styles designed for all-weather wear, UGG® takes you from season to season in complete comfort. Crafted from high quality materials made to last, our versatile range of indoor and outdoor styles are timeless staples of self-expression.Our Customer Service:
Your feedback is important to us — our Customer Service team is here to help. Contact Customer ServicesFree returns and exchanges are made easy in our online portal. Returns can take up to 15 working days once the parcel arrives back with us. Start a return or exchange.
More information on what our warranty covers and how to initiate a claim.
Contact info
Deckers Europe Limited, , 130 Shaftesbury Avenue,, London, W1D 5EU, United Kingdom
- customerservicesuk@ugg.com
- ugg.com
3.6
Average
16K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Both Ugg and DPD have been 100%
Both Ugg and DPD have been 100%. I returned an item for a different size and the turnaround from me popping the item in the locker until I received my order was 4 days. Absolute brilliant service and updates from both Ugg and DPD. Well done 👍
April 24, 2026
Amazing speedy delivery and incredible…
Amazing speedy delivery and incredible sandals so so comfortable
April 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I’m more than happy with the product…
I’m more than happy with the product and the service however, the box that the slippers are in has been squashed, assuming during transit, this is a gift so it’s a little disappointing that it wasn’t packaged better!
April 22, 2026
Reply from UGG
Hi Kim,
I'm happy you're pleased with the product and service. We regret the box was damaged during shipping, especially as it's a gift. We'll review our packaging to prevent this in the future. Thanks for your feedback.
Kind regards,
Mia
Excellent delivery soon after order was…
Excellent delivery soon after order was placed.
April 21, 2026
Reply from UGG
Hi Sue,
I'm happy to hear that you received your order quickly! Thank you for sharing your positive experience with our delivery service.
Kind regards,
Mia
Reply from UGG
Hi Valerie,
I am pleased to hear you received fast delivery. We really appreciate the kind feedback.
Kind regards,
Mia
Wish I could leave a 0 star
I am beyond frustrated with the appalling customer service and lack of accountability from UGG. I returned my order using their provided tracking, and the official tracking information clearly states that the parcel was delivered back to their warehouse.
Despite this "black and white" proof, UGG is flat-out refusing to process my refund. Even worse, I attempted to dispute this through Klarna, and UGG actually told them they have "proof" it wasn't received. How is that possible when the carrier confirms it is in their possession? And they have failed to provide myself, the customer with proof.
It feels like they are intentionally making this difficult to avoid paying back my money. I am now stuck in a loop between a delivery confirmation and a company that refuses to look at the evidence.
Warning to other buyers: Save yourself the headache. If anything goes wrong with your return, they will keep your money and ignore your proof of delivery. I will never be purchasing from UGG again.
April 21, 2026
Unprompted review
Reply from UGG
Hi Amanda,
Thank you for your feedback. We regret to learn that your return experience did not meet expectations. I have requested some additional information from you to assist further.
Kind regards,
Mia
Reply from UGG
Hi Robert,
I'm glad you found our order tracking helpful from start to finish. Thank you for your positive feedback; it means a lot to us.
Kind regards,
Mia
Reply from UGG
Hi Etsy,
I'm happy to hear that you found our website clear and the prices accurate. We appreciate your feedback regarding our speedy delivery!
Kind regards,
Mia
The item is faulty & i’m having trouble…
The item is faulty & i’m having trouble returning them. The order number is the same as the replacement pair as they were faulty also. When I log into UGG Profile, it’s saying item has been returned!!!!
March 24, 2026
Reply from UGG
Hi Bonnie,
We're sorry you're experiencing issues with your item and the return process. I can confirm if the item has previously been returned, when creating your return, you will need to us _EX after your order number. I hope this helps!
If you needed any further assistance, please contact customerservicesuk@ugg.com.
Kind regards,
Mia
Reply from UGG
Hi there,
I'm happy you appreciate the design and color! Thank you for sharing your positive experience with our product; it means a lot to us.
Kind regards,
Mia
Reply from UGG
Hi Kathleen,
I'm pleased to hear that your order was easy and delivery was fast. Thank you for your positive feedback; we appreciate it.
Kind regards,
Mia
Great products; Poor Customer Service Practices
Edit: Adding an extra star because after 3 different attempts, I got the right assistance. Ugg makes great products. We all love them. I wish I could say the same for their marketing. Sending a coupon code with an expiry date, then multiple emails with Code and Date blank, and when you go to use the coupon, it's apparently expired. Even after showing them the email format, no resolution was offered other than an "I'm sorry" from a customer service chat who has nothing to do with the company policies.
April 15, 2026
Unprompted review
Reply from UGG
Hi Kyle,
We appreciate you sharing your experience and are glad the issue was eventually resolved. I apologise for the coupon code issues and any frustration caused by the marketing emails. We'll review our processes to prevent similar situations.
If you needed any further assistance, please contact our team at customerservicesuk@ugg.com.
Kind regards,
Mia
Reply from UGG
Hi Carol,
It's great to hear that you find them comfy and nice-looking! Thanks for letting us know.
Kind regards,
Mia
Reply from UGG
Hi Lennie,
Thank you for your kind feedback, we are so happy to hear you were pleased with our delivery service.
Kind regards,
Mia
Excellent friendly and on time
April 15, 2026
Reply from UGG
Hi Jane,
I'm happy to hear that you had a friendly and punctual experience. Thank you for your positive feedback; we appreciate it.
Kind regards,
Mia
PARCEL DELIVERED TO WRONG ADDRESS
PARCEL DELIVERED TO WRONG ADDRESS. CANNOT SPEAK TO ANYONE AT UGG UK.
DO NOT USE UGG IF DELIVERY IS VIA DPD.
I WILL NEVER ORDER FROM THEM AGAIN.
April 14, 2026
Reply from UGG
Hi Pat,
We are very sorry your parcel was delivered to the wrong address and that you had trouble contacting us. I have taken a look into this for you and have passed this on to a member of our team who will be in touch shortly.
Kind regards,
Mia
Excellent
Placed 4 orders recently and all have been perfect (Including an order I needed to return which was straightforward and hassle free).
All the deliveries have been super fast too.
April 14, 2026
Reply from UGG
Hi there,
I'm happy to hear that your recent orders were perfect! We appreciate your positive feedback regarding our fast deliveries and the straightforward return process. Thank you!
Kind regards,
Mia
On time delivered with care
April 14, 2026
Reply from UGG
Hi Pamela,
I'm very pleased to hear that your delivery arrived on time and with care. Thank you for your positive feedback; it means a lot to us.
Kind regards,
Mia
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