UGG Reviews 

I bought some ladies slippers, save your money so not worth it. The soles are super thin!!! No support so much makes my feet hurt. I’ve paid $20 with more support

Bought a pair of UGG slippers and said I'd get 10%off at checkout out , but transaction went through and never got discount when I contacted UGG help service they said they can't do anything but give me 10% off my next order out of there courtesy !!!! Will definitely not be purchasing again especially the price you pay !!!!!!!

It’s very expensive. My son asked me to buy him a pair of UGG boots. At first, I agreed. Then, wgen I saw the price, I realized that the price is almost as twice as much in the US. I couldn’t afford it.

I have had four pairs of Ugg slippers to date and they have been fantastic; they have each lasted 2 years, been very comfortable and great value. However, I recently purchased my fifth pair and was disappointed when within a couple of days there was a ridge forming under one of my feet as the insole was loose. I returned to Ugg and found their customer service a bit rude to be honest; no apology and tone of email almost indicates that you are making the fault up although doesn’t actually say that. They clearly found the product to be faulty as a brand new pair turned up but there was no communication or apology. Having worn the second pair for just one day, the same problem occurred so I have been in touch with customer service again and they still have a poor attitude. They have said to return the item but seemed to expect me to pay for the return. After years of being a loyal Ugg customer, their customer service more than product quality has put me off buying from then again (I’d have tried a different style if the customer service was better) so now I’ve bought some Sorel slippers from John Lewis and I’m happy again!!

I absolutely love ugg i have over 40 ugg products i dont mind spending my money with ugg at all best name brand out there ❤️❤️

I had an order go on back order longer than originally projected. I requested a refunded but it’s been almost a month since the request. I’ve contacted them over and over and they assure me it’s 2-3 more days but it’s been well over that time frame for my refund.

I am afraid im going to have to leave a review about my experience as it has been a horrifying one.

First off I place an order for the mini baily bow 11 boots at £165 and used a first order discount so my total was £145. I then recieved confirmation of order etc and dpd delivering it on the 11th. However it arrived days early and completely the wrong item. Wrong colour , wrong shoe , wrong size and the ones they sent out to me were on sale for £65! (Wedge shoes) ( I even contActed customer service email before they shipped anything out asking for her to confirm the size I ordered was a size 5 which the lady confirmed it was. However I recieved a size 6 so they clearly didn't check anything.

So once I recieved the wrong item the customer service over email said if I send a picture of the reciept with tracking info on to show I have dropped item off at local drop off zone then she would make sure I will recieve the correct item before they get the item back at the warehouse as so I don't have to wait longer than necessary for the correct item.. as this is for my partner's birthday on Monday 16th November. When I uploaded the reciept to email for the lady she said thank you and she is now working on it at this very moment to get it resolved as quickly as possible. She said this for 2 days in a row and then stopped replying all together. I then ring up customer service who sends over the emails etc her end and she said she will get this sorted out for me quickly. At this point I have been waiting since the 6th November ( I placed my order early to avoid any issues like this as I really wanted my girlfriend to have this on her birthday) so the lady I rang up is the new lady emailing me saying she will confirm every step of the way with me and as soon as the warehouse processes the shipment of new correct item she will let me no instantly. On the night of Friday the 13th I recieve an email saying my order has been shipped. ( Hurray !! ) Next email that comes along says my order will be here on the Tuesday 17th!! One day late past my girlfriend's birthday! So despite me placing an order well in advance you still couldn't manage to get me the correct item on time.  This is most definitely not the level of service I expect from such an expensive well known company. To this second 10:05am on 14th November I still have no email back from customer service telling me this has been resolved which I was assured I would recieve. No compensation offered at any point through all this and I will make sure this is the last time I ever order anything from ugg I will look at other distributers of their item if I ever wish to purchase anything ugg in the future. My experience has been..well.. UHGG! *Update* item got delivered on Monday the 16th. No update from email like promised. Severely shocking customer service will never buy from these clowns again

Love these boots only shoes I can wear during pregnancy and comfort for 8hrs of standing

Ordered a pair of boots - did not fit that's fair enough. I returned them as directed on the 5th October still no refund, its now the 11th November - No further forward CS just keep fobbing me off - A really bad user experience.

The shipping is insanely slow and the customer service pulled every excuse. When I asked follow up questions, the agent just closed the ticket. Yikes! Just don't order directly from their website.

My boots was on back order forever, so then i cancelled it & still haven’t yet received my money back. Never again

Ordered on a Monday delivered by 9am the next day absolutely loving my boots have purchased from before & have not had any issues & would buy from again in the future

Wish I would’ve read the reviews before purchasing. Worst customer service. Hands down. All they care about is their money. I used a $20 coupon to purchase some boots. Returned them and exchanged them for boots that were exactly the same price. They removed the coupon for the exchange and charged me the difference. I called them immediately when they messaged me about having received my first pair and they said they couldn’t cancel the order because they were getting shipped out. All they care about is their money. Terrible company. Never again. Returning the boots as soon as I get them because they’re not getting another penny from me.

I ordered a pair of boots and a pair of slippers and only my boots came. They said I had to wait for the slippers to come and they never did. I wrote ugg and they was like we don’t have any in stock and we don’t know when where going to get some. So they was like we can cancel your order, So I was like okay just cancel it. Then I write them again like did you guys cancel and they go we can’t cancel your order that your order is getting shipped out. So now i’m like okay why y’all didn’t say that and then they gonna try to charge me again for the slippers when I already paid for them and I got my receipt. I do not like how they handle my order.

I bought 4 pair of shoes. On the day of shipment I was informed one item was out of stock and would not be shipped. However, I searched and found 4 more pair of the same shoe and size on stock an ordered the same pair again. Had to pay 2x delivery fee. How is it possible not to ship the ordered materisls and claim they are out of stock when they clearly are not and furthermore they should offer the second shipping for free since they made the mistake. poor customer experience and will not recommand

I ordered my package on august 4 from ugg. I ordered 3 Tasman slippers they said they would be delivered by august 7. But supposedly they were delivered on august 11 I live in a apartment complex and when I checked to see if they where in the lobby they weren’t they delivered it to the wrong address. The address they delivered it to was the post office. I went up to the post office and they said they didn’t have it and they sent it out some where else because there not delivering share post packages. The USPS guy said that he would give me a call which he did and I couldn’t really hear him well and I tried to call back but he didn’t answer. This is my third time contacting Ugg and their giving me a hard time about receiving a refund. I’m out of 300 dollars and without help. Miranda the manager didn’t help me and whatever the other girl name was didn’t either. I called august 20 and Miranda told me she would start a ticket which she never did the next girl said she would now it’s august 31 and I’m currently on the phone with a ugg customer representative and the same stuff is happening still making me wait 8-10 days. Still telling me lies and telling me that someone would get in contact with me.

No no no no no bad shocking disgraceful rip off company sure to loose all you MOonEY .. stay stay stay AWAY ..........ordered 27th of July it’s September still not arrived .. no response by email . $200 gone they are hopeless and frustrating for the stupid response by email if your lucky ... and there are cheaper uggs out there.. stay away or the same will happen to you .................,

If i can give negative review i would like too. Bad company, Unprofessional, lack of training. My wife did 2 separate orders. first order the shoes are to hard and my father in law is old, so she decided to return in it. I made a call and given return label, and i confirmed three times with the representative on the phone if there are shipping charges, she said no!!! and behold there are shipping charge. 2nd order the item was processed and return by a phone rep, and the money was never returned. called and try to chat and they cant find the order? what kind of BS is this?

You cannot contact customer service, or anyone in fact, quality is very very poor too. Don't buy!