UK Electric Bike CentreReviews 

7
TrustScore 4 out of 5

4.2

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Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Repair Shop
  4. Bike Accessories Store
  5. Used Bicycle Shop

Written by the company

Welcome to the UK Electric Bike Centre. We are Warren and Marcus - We have been running the UK Electric Bike Centre for over 15 years and are now the largest ebike shop in Kent. With over 30 years of knowledge and experience in the cycling and leisure industry, we fully understand the needs of our customers. We believe that our electric bicycle range is unsurpassed in terms of quality, reliability, efficiency and practicality as well as value for money. Our specialism is full suspension and hard tail Mountain bikes but we have folders, hybrid, trikes and cargo ebikes for sale. We also have a full service and repair centre to deal with almost everything from battery testing to full diagnostics of faults.


Contact info

4.2

Great

TrustScore 4 out of 5

7 reviews

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4-star
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1-star

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4.2

All reviews

(7)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and a great bike

I recently purchased a Himiway Zebra 5 from UK Electric Bike Centre and couldn't be happier with both the bike and the service I received.

The team were extremely helpful throughout the whole process, answering all my questions and providing useful advice to help me choose the right bike. What really impressed me was that the bike was fully prepared and set up prior to collection, making the handover smooth and hassle-free.

The additional accessories and extras were also thoughtfully explained, and the recommendations were a perfect fit for both the bike and my intended use. It was clear that the team took the time to understand my requirements rather than simply trying to sell additional items.

The Himiway Zebra 5 has been fantastic so far – comfortable, powerful, and very well built. It's exactly what I was looking for.

I would highly recommend UK Electric Bike Centre for their excellent customer service, product knowledge, and attention to detail. Thanks again to the team for making the whole experience so easy and enjoyable.

June 12, 2026
Unprompted review
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Reply from UK Electric Bike Centre

Hi John Many thank for you kind words, we do our best. Have fun riding it. Marcus

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Rated 5 out of 5 stars

Excellent service

Excellent service, was able to try several different bikes., they listened to what I required and suggested a good bike. Took it home the same day and haven’t looked back. Good local shop with great staff, thank you

June 4, 2026
Unprompted review
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Reply from UK Electric Bike Centre

so glad we could help you find the ebike that suited you. I think our test area is great to help to make that decision. Happy Riding Marcus

Rated 5 out of 5 stars

Ampere Deluxe 26”

I bought an Ampere Deluxe 26” from UK electric bikes on their August 2024 open day. I was given helpful advice by Marcus on which bikes would suit my needs, and was able to try as many as I wanted in a roped off area outside the shop. There was no pressure or rush in spite of the number of people there. My bike was ready for collection within about 10 days, although we had told Marcus there was no rush as we would be on holiday.

September 21, 2024
Unprompted review
UK Electric Bike Centre logo

Reply from UK Electric Bike Centre

Thank you for your kind words Penny, I am so pleased you love the bike and look forward to hearing your riding stories. Marcus

Rated 5 out of 5 stars

Reassuring, knowledgeable and responsive

Very helpful when looking at getting my first ebike, to mostly be used for commuting. We discussed several models and was given the opportunity to try out the range, although the Oxygen models were ones I was drawn to. Great build quality and good power for the weekly range I'd be doing. Personable and knowledgeable it didn't take long for me to make a decision with them and quickly arrange through the Cycle to Work scheme which slashed the cost. Had the bike just one week and I can't be without it. For a considered purchase it's not something I would be happy buying online so pleased I found these guys and the support they've given already has been valuable.

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

I rented a Whisper e-bike as I am…

I rented a Whisper e-bike as I am recovering from a knee op and wanted to do a 70k Sportive. The guys gave me a 700-watt battery and despite doing over 950 metres of climbing I still have half the battery left at the end. The service was great and they were very accomodating. Grea place to rent an e-bike.

August 23, 2021
Unprompted review
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Reply from UK Electric Bike Centre

Thanks Brian, glad you were able to join the event and pass your friends on the hills. All the best Marcus

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Rated 5 out of 5 stars

Excellent and helpful service

Excellent and helpful service. Bought a European made Venta bike and very pleased with it. Delivered to our door 20 miles away after a couple of days.

July 2, 2021
Unprompted review
Rated 1 out of 5 stars

I bought a Volt Pulse X bike costing…

I bought a Volt Pulse X bike costing £2000 from these people.
Had a issue with the rear wheel spokes coming loose and the wheel buckling, the bike went back for repair, almost two months later after constant ringing i got my bike back, delivered to a pickup point half way between my home and there shop.
Upon riding the bike home, half a mile into the journey I notice the speedo not registering, when I got halfway home ( 6 miles ) the power completely cut out. This now left me with a 6 miles journey through very tight and hilly lanes pushing the bike because they are unridable with no power.
A very dangerous situation.
The reason why I had no power was because they had damaged the hub power lead socket pins, they also had repaired the wheel rim to a very poor standard which had to go back for a second repair. To Volt Bikes direct.
Other things not right, spacer missing on wheel spindle. Inner tube locking ring missing and they couldn't even be bothered to put the valve dust cab back.
DO NOT BUY A ELECTRIC BIKE FROM THESE INCOMPETENT PEOPLE

April 13, 2019
Unprompted review

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