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UK Energy Management Group Ltd Reviews 

1,640
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 423 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and polite, often going above and beyond. The service provided is frequently described as excellent, with many appreciating the high quality of work and the care taken to leave properties clean and tidy, ensuring jobs are completed to a high standard. However, some people mentioned dissatisfaction with customer service, citing issues like unreturned calls, missed appointments, and condescending staff. Additionally, a few others reported poor quality work, including shoddy installations, damaged property, and products not performing as expected, leading to further issues.

What people talk about most

Staff

Customers had positive experiences with staff, with many reviewers describing them as professional,... See more

Service

Users describe positive interactions with service, with many reviewers praising the excellent and efficient... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the top-quality work and materials, and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the helpfulness and... See more

Product

Consumers find the product to be ambiguous, with some expressing great satisfaction, such as with solar PV... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lee and Lee visited my property today to install loft insulation, window trickle vents & mechanical ventilation in both my bathroom & kitchen. They arrived at the time specified, talked me through the... See more

Company replied

Rated 5 out of 5 stars

Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden an... See more

Company replied

Rated 5 out of 5 stars

John Kennedy was extremely efficient. He not only did extremely long hours and one being a Sunday to ensure fitting was to standard. Few issues as with any home improvements but John went above an... See more

Rated 5 out of 5 stars

It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Boiler Supplier
  3. Environmental Renewable Natural Resources
  4. Heating Equipment Supplier
  5. Solar Energy Company
  6. Solar Energy Equipment Supplier

About UK Energy Management Group Ltd

Written by the company

At UK Energy Management Group, we help households across the UK stay warmer, more comfortable, and more energy efficient, while cutting their energy bills and carbon footprint. We design and install a complete range of home energy systems: Solar Panels, Battery Storage, Air Source Heat Pumps, EV Chargers, and Boilers. With over 30,000 measures installed nationwide, we've helped homeowners, landlords, and tenants across England, Scotland, and Wales make the switch to cleaner, cheaper energy. Every system is designed around your individual home, your heating needs, and how you actually use energy day to day. Many of our upgrades are funded through government energy grants worth up to £7,500. We work closely with local councils and trusted national contractors to bring this funding to the households and communities that need it most, making renewable energy and home efficiency improvements accessible to as many people as possible. If you'd rather purchase your system outright, we offer transparent fixed pricing with no hidden costs, plus 0% finance options on some products to spread the cost. Whether you're looking to lower your electricity bills with solar and battery storage, replace an old gas boiler with a modern heat pump, or install an EV charger at home, our team makes the whole process simple. From your first enquiry through to design, installation, and ongoing aftercare, our fully certified engineers handle everything to the highest standard. We're proud to be accredited by TrustMark, NAPIT, MCS, and ISO 9001, giving you complete confidence in the quality and safety of our work. We're also rated Excellent on Trustpilot with over 1,570 reviews from satisfied customers. At UK Energy Management Group, we're here for you, your home, and a greener UK. Visit www.ukem.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,640)

405 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Job was done very efficiently the guys…

Job was done very efficiently the guys were very polite and .Lee and Lee 10/10

November 20, 2025
Unprompted review
UK Energy Management Group Ltd logo

Reply from UK Energy Management Group Ltd

Dear Manjinder Bagriya,

Thank you for your fantastic 5-star review! We’re delighted to hear that the job was completed efficiently and that our team, especially Lee, met your expectations with their politeness and professionalism.

Your feedback is truly appreciated, and it motivates us to continue delivering outstanding service. We’re glad to have made a positive impact on your home’s energy efficiency.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Best wishes,
UKEM Customer Service

Rated 5 out of 5 stars

The men who did the work were friendly…

The men who did the work were friendly and efficient! They explained what they were doing and kept us up to date along the way.

November 20, 2025
Unprompted review
UK Energy Management Group Ltd logo

Reply from UK Energy Management Group Ltd

Dear Beth,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that the team made a positive impression during your energy efficiency installation.

It’s fantastic to know that they were friendly, efficient, and kept you informed throughout the process. We believe clear communication is key to a great service, and your feedback reassures us that we’re on the right path.

If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!

Warm regards,
UKEM Customer Service

Rated 5 out of 5 stars

Very experienced and courteous…

Very experienced and courteous throughout installation and even repaired my loft hatch after doing the thermal work. Reliable and turned up on time and communication has been great throughout my upgrades to my home.

November 18, 2025
Unprompted review
UK Energy Management Group Ltd logo

Reply from UK Energy Management Group Ltd

Dear Marion Owen,

Thank you so much for your fantastic 5-star review! We are delighted to hear that you found our team experienced and courteous throughout your installation.

It’s great to know that we could assist with the repair of your loft hatch following the thermal work, and we appreciate your recognition of our reliability and communication. Your feedback inspires us to continue delivering top-notch service to our customers.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to assisting you again!

Warm regards,
UKEM Customer Service

Rated 5 out of 5 stars

Proffessional and knowledgeable

Mark and Brian arrived on time and got onto the tasks immediately. They have been very proffessional, informative and tidy. I have been kept up to date with the procedures as work has progressed and any questions i had have been answered. Thankyou.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing guys

Absolutely amazing guys. James and Callum are an asset to the company. Dispute the rain and the lateness they continued to do the job without moaning and still had a smile. Work was exceptional and tidy.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

The contractors came promptly and carried out the work efficiently and professionally. Would recommend

November 12, 2025
Unprompted review

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