UKLogsDirect Reviews 

7,118
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 564 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the wood, noting that the logs burn cleanly and efficiently while offering great value for money. Consumers also mention that the website is simple to navigate and that delivery is typically prompt, with helpful drivers placing the heavy crates exactly where requested. Some reviewers were not happy with delivery timing, noting missed time windows, uncommunicative drivers, or shipments arriving on unexpected days. A few other people also felt that carrier errors, wrong weights, or missing items caused occasional frustrations during the fulfillment process.

What people talk about most

Delivery service

Users describe positive interactions with the delivery service, frequently highlighting promptness, clear... See more

Product

Customers expressed great satisfaction with the product, frequently highlighting that the logs burn really... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent condition and great... See more

Service

Reviewers highlight positive aspects of service, consistently praising the swift deliveries and helpful... See more

Order

Reviewers express great satisfaction with the order process, frequently highlighting how easy and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, looks good ,well seasoned and great quality for money plus quantity ( more than expected 😉)only negative was couldn’t get delivery ( two large crates!)down gravel drive ( smaller truc... See more

Company replied

Rated 5 out of 5 stars

Update thank you UK LogsDirect for acting on my comments about the delivery issues. Delivery service was the reason for not getting 5stars. Delivery company delivered 1 day late no updates. Lorry pa... See more

Company replied

Rated 5 out of 5 stars

Easy to order online process, made even better allowing instalment payments. There was a supplied time slot, although on this occasion the poor driver's vehicle had broken down but we were kept infor... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered from UK Logs Direct before and have always been pleased with their service. This time, the third-party last mile delivery service (using an agency driver) let them and me down. I contact... See more

Company replied


Company details

  1. Firewood Supplier
  2. Energy Supplier
  3. Fuel Supplier
  4. Lumber Store
  5. Wood Supplier

Written by the company

Welcome to UK Logs Direct where you can buy quality Kiln Dried Ash, Oak Beech & Birch Logs with an average moisture content of less than 20% sourced from Timber Accredited suppliers to ensure the highest quality timber, which is available in Crates, Bags and Boxes, plus we also sell premium quality Heat Logs. We Are A Member Of The WOODSURE READY TO BURN LOGS SCHEME Member WS303. Our Kiln Dried Logs & Pini Kay Heat Logs are all certified by the WOODSURE Ready To Burn Scheme to give you peace of mind and quality tested logs & heat logs

100% Committed To Quality Products & Customer Service

Written by the company

Quality Guaranteed
We are committed to guarantee you quality products and we ensure our timber is sourced from sustainable forests and our producers are verified
Quality Service Guaranteed
As a family business we have a good reputation for treating our customers with respect and politely and we will resolve any issue or answer any questions promptly and efficiently to ensure customer satisfaction
Fast Dispatch & Delivery
We dispatch orders promptly and you can get your delivery FREE to most areas within 2 working days but the bonus is you can choose your preferred delivery date to suit your requirements at checkout to make buying simpler and we give you email and text updates on the day of delivery

Need Help Or Advice?

Call Us We Promise To Answer Your Questions

Call Us We Promise To Answer Your Questions
It's always good to be able to talk to someone to answer your questions and put your mind at ease - Call us now on 01661243530 or 07802735801

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(7,118)

557 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent selection of logs at very competitive prices

Excellent selection of logs and associated materials. Very competitive pricing with lots of offers. We've always found the logs to be of good quality and have bought for many years. Delivery is well organised with good advance notice.

July 30, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Tim
Thank you for taking the time to review us. We appreciate your continued custom.
Emma

Rated 2 out of 5 stars

Less logs than usual

Double crate ordered and 12 bags of kindling logs were removed to allow kindling to sit in crate. So had less logs even though I paid extra for kindling. This usually more than fills log storage. But never this year. After 4 years of using uk logs direct will not use next year.

August 4, 2026
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Reply from UKLogsDirect

Hi Gerry
Thank you for taking the time to talk to me today. As explained our crates come in pre-packed and occasionally we get the odd crate that "settles" during transport leaving a gap at the top and the warehouse staff are instructed to top up any of these crates and then put your kindling on top of that but it appears that this time they did not do that so it looked like we had taken logs out which we hadn't. I hope I have resolved the situation satisfactorily for you and that you remain a loyal customer to UK Logs Direct next season
Kind regards
Mark

Rated 5 out of 5 stars

Wood fantastic to burn every year

Wood fantastic to burn every year, We are elderly so always the delivery is,matched to our,needs. So we are always pleased with the service we get .

July 31, 2026
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Reply from UKLogsDirect

Hi Patricia
Thank you for the 5* review!
Emma

Rated 5 out of 5 stars

Great company to deal with

Great communication, quality heat logs and great price.
The only disappointing thing was the delivery tracking app with the delivery company was incredibly poor.

July 29, 2026
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Reply from UKLogsDirect

Hi Joanna
Thank you for the 5* review. Sorry to hear that the app is not very good, you can always phone us and we can get an ETA for you.
Emma

Rated 5 out of 5 stars

Great service..

Great service... had a query with delivery... got a call straight back amd timings confirmed...
Great product... would definitely recommend

July 29, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Andrea
Thank you for the 5* review, we hope you enjoy your purchase.
Emma

Rated 5 out of 5 stars

Excellent service

Great service as usual, delivered on time, on the day requested and the driver was very helpful in putting the pallet of logs exactly where I wanted it.
Had a few issues paying on line, my credit card was declined as my bank flagged it up as a possible scam? Had to phone and pay with debit card.

July 31, 2026
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Reply from UKLogsDirect

Hi Anthony
Thank you for the lovely review, and continuing to use us.
Emma

Rated 5 out of 5 stars

Second purchase, all good.

The second year we’ve purchased our winter supply from UK Logs Direct, and after ordering on the Sunday, we had the logs stacked in the garage by Wednesday. So far, (accepting we only have a delivery once a year), the delivery company have been great. The powered fork trolley they used worked fine getting up the initially steep slope into our garage (all on tarmac), with a helpful push from my wife and I. Thankyou.

August 5, 2026
Unprompted review
UKLogsDirect logo

Reply from UKLogsDirect

Hi Matt
Thank you for the 5* review, and coming back to us!
Emma

Rated 5 out of 5 stars

Always a good service…

Always a good service with prompt delivery and the drivers accommodate you where possible to put the crates where you want them. The wood burns great too 👍

July 31, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Natalie
Thank you for the 5* review, we hope you enjoy your purchase.
Emma

Rated 5 out of 5 stars

Fast delivery

Fast delivery. We have been using these heat logs for years and they generate lots of heat and are clean and easy to use.

July 27, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Carol
Thank you for taking the time to review us.
Emma

Rated 5 out of 5 stars

Really clear info on website as to the…

Really clear info on website as to the product being sold - delivery was excellent too - on time and care taken where pallets were left.

July 29, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Martin
Thank you for taking the time to review us. We hope you enjoy your purchase.
Thanks
Emma

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