UK Planet Tools Ltd Reviews 

19,541
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,894 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very fast shipping times, excellent overall service, and extremely competitive pricing across a very wide range of professional tools. Many people also find the online ordering process completely straightforward and convenient, noting that products always arrive securely packaged and exactly as described. Some reviewers were not happy with delivery problems, such as parcels being left unattended in public views or delivered to completely wrong locations. Furthermore, a small number of consumers experienced frustrating situations regarding incomplete orders, where items were missing or delivery was delayed significantly.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Product

Users describe positive interactions with product, highlighting good quality and great value. Consumers... See more

Price

Customers had positive experiences with price, consistently finding the costs to be competitive and some of... See more

Service

People report positive experiences with service, highlighting a smooth, efficient, and competitive purchasing... See more

Order

Reviewers highlight positive aspects of ordering, noting that the online platform is easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a Milwaukee product at 2.45pm on Friday, priority shipping for Monday. Delivered just after midday on Saturday! Considering I'm in Scotland, that's on par with Amazon Prime. Cannot fault th... See more

Rated 5 out of 5 stars

Comprehensive range of tools . I’ve now ordered a number of times from p planet tools a number of times and found them competitive, reliable and helpful. I recently had an 18v battery delivered that... See more

Rated 5 out of 5 stars

After searching for a tough master wood shredder, I kept seeing websites such as B&q, Amazon selling the product on behalf of UK Planet tools. I decided to look at their own website and found the ite... See more

Rated 5 out of 5 stars

The whole proces from start to finish. Ordering on line easy. No problems paying. Item at a great discounted price. Delivery excellent. Date time as promised and tracking package very easy. Definitely... See more



Company details

  1. Tool Store
  2. Battery Store
  3. Construction Machine Dealer
  4. Plumber

Written by the company

Authorised Dealer for 50+ Leading Brands At UK PLANET TOOLS, we take pride in supplying only genuine, high-quality power tools, accessories, and equipment from the industry's most trusted manufacturers. As an authorised retailer, we ensure that every product meets the highest standards of reliability, durability, and performance—so you can work with confidence. Fast & Reliable Delivery – Including Weekends We understand that time is crucial. That’s why we offer next-day delivery across the UK, helping you keep your projects on schedule. With flexible options, including weekend delivery, you can get your tools exactly when you need them—no unnecessary delays. Click & Collect for Maximum Convenience Need your tools immediately? Our Click & Collect service allows you to pick up your order at a time that suits you, ensuring a smooth and hassle-free experience. Exclusive Offers, Redemptions & Free Gifts We work closely with leading brands to bring you limited-time promotions, redemptions, and free gifts with selected purchases. Our goal is to provide not just the best tools but also the best value for your money. Expert Support You Can Rely On Customer service is at the heart of what we do. Our knowledgeable UK-based team is here to assist before, during, and after your purchase, ensuring you get the right product, the right advice, and the best possible experience. Whether you're a professional tradesperson, contractor, or tackling a large-scale project at home, UK PLANET TOOLS is your trusted supplier. Shop with confidence today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(19,541)

3,779 reviews in the last 12 months

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Rated 1 out of 5 stars

The jigsaw was very poorly packaged not…

The jigsaw was very poorly packaged not in original Milwaukee packaging and was rattling around in the box not good.

July 26, 2026
UK Planet Tools Ltd logo

Reply from UK Planet Tools Ltd

Dear Customer,

Thank you for your feedback and for taking the time to speak with us.

We’re sorry to hear that the packaging of the jigsaw did not meet your expectations. We were pleased to confirm that the item itself arrived without any damage and was working as expected.

We appreciate you bringing your concerns to our attention, and your feedback has been shared with our team to help us continue improving our packing processes.

Thank you again for your feedback, and we hope to have the opportunity to assist you again in the future.

Kind regards,
Customer Care Team
UK Planet Tools

Rated 1 out of 5 stars

I received only 2 out of 4 items

I received only 2 out of 4 items. Upon raising this issue with the company, they sent proof (cctv pictures) that all items we’re packaged at the centre, however due to poor packaging, 2 of the items were lost in transit - one of them was sharp and bore a hole in the box, allowing the 2 smaller items to fall out before being delivered. Delivery photo was also attached, however the picture was taken at an angle where the 2nd tape that was put on the box was not visible (this was non-branded tape).
After contacting the support team, they just sent the proof photos, and said there is nothing they can do about it as they dispatched all the items. They were however not delivered and lost somewhere along the way. I have received no refund, no new items to be sent, basically thrown my money away with no help.

July 16, 2026
UK Planet Tools Ltd logo

Reply from UK Planet Tools Ltd

Dear Customer,

Thank you for your feedback.

We are sorry to hear about the issues you experienced with your delivery. We attempted to contact you on Monday to discuss this further and provide a resolution, but unfortunately we did not receive a response.

We would still like the opportunity to assist and resolve this matter for you. Please get in touch with our customer care team when convenient, and we will be happy to look into this further.

Kind regards,
Customer Care Team

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