UK Private Investigators Reviews 

181
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

They provided non-working, apparently non-existent contact details. When asked to confirm and prove where these contacts came from, they refused to provide a clear answer. Very disappointing service.

Company replied

Rated 5 out of 5 stars

We appreciated the honest approach from the first conversation. There was no pressure to proceed, and everything was explained clearly before any work began. A very professional service.

Company replied

Rated 5 out of 5 stars

The team listened carefully to our situation, explained what could realistically be done, and kept us informed throughout. The final report was clear, detailed, and professionally presented.

Company replied

Rated 5 out of 5 stars

Where other agents have failed, Tim's company managed to dig deep and come up with a successful address match within hours. Other agencies have taken months without results. I thoroughly recommend U... See more

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4.1

Great

TrustScore 4 out of 5

181 reviews

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4.1

All reviews

(181)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Tim did a great job

Tim did a great job. He was recommended to me by a friend of mine in London, and even though I don't live there, I don't regret trusting him at all. I received an excellent offer and the job was done in much less time than expected. Great professional, highly recommend to everyone!

January 11, 2024
Unprompted review
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Reply from UK Private Investigators

Martin,

Thank you for your kind review. We were more than happy to assist you.

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Rated 5 out of 5 stars

UKPI is very efficient

UKPI is very efficient, effective and keep to their word. Less than 24hrs, my missing brother's details was discovered without collecting a dime from me. Their service is affordable. All the staffs attended to me professionally and warmly. I will recommend them over and over again.

January 18, 2024
Unprompted review
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Reply from UK Private Investigators

Thank you for your very kind review. It was an absolute pleasure to assist you.

Rated 5 out of 5 stars

UKPI person trace

My amended review date is March 4 2024. I am amending the positive review that I submitted below (see review in parentheses), because since January 12 2024 when I submitted it, UKPI have disappointed. On February 29 2024, I requested a new person trace, following the same criteria as my first request for a person trace, for which I had been charged £44.25. However, this time I was quoted £120, an almost triple hike in rate in a six week period. Upon inquiry, I was told that I had been undercharged (beyond belief for a company with a long track record, I felt), and they refused to budge. After a lengthy search and comparison of other agencies, I settled on Find UK People. They provided an excellent service at the competitive rate of £59.99 for a Premium trace. (Furthermore, Find UK People secured, in writing, that should I request a similar service in the fiscal year ending April 2025, I would be charged the same rate.) Therefore, I warn clients to exercise caution when dealing with UKPI.

My original review on January 12 2024:
(UKPI conducted a person trace I had requested in an exemplary manner and speed and with great integrity. The time it took from the initial contact until the delivery of the report was under 24 hours. I strongly recommend their services.)

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service . Fast turnaround and successful outcome . Will most certainly use UK private investigators again .

December 28, 2023
Unprompted review
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Reply from UK Private Investigators

Tara,

Thank you for your very kind review. We look forward to helping you again, if required.

Rated 5 out of 5 stars

Complete Service

Quick turnaround of my request and a very friendly team.

December 23, 2023
Unprompted review
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Reply from UK Private Investigators

Fahad,

Thank you. It was a pleasure to assist you.

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Rated 5 out of 5 stars

Very quick response to initial enquiry.

Very quick response to initial enquiry.
Once process initiated, it was completed within 24 hours despite some slightly inaccurate information from me at the start

November 30, 2023
Unprompted review
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Reply from UK Private Investigators

Thank you David. It was a pleasure. Please get back in touch, if you require anything else.

Rated 5 out of 5 stars

I don't know what all these fake…

I don't know what all these fake reviews are about. Tim did a great job and found out who someone was for me in a very short amount of time when no one else I hired managed to. I asked him to find out who someone was and didn't have much to go on but he found them and for a completely affordable price. Would highly recommend.

November 8, 2023
Unprompted review
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Reply from UK Private Investigators

James, thank you. As you said, it wasn't easy, but we are glad that we obtained the details for you.

Rated 5 out of 5 stars

Exceeded Expectations

Having unsuccessfully endeavouring to trace a particular individual via other companies, UK Private Investigators impressively managed to locate this person within a matter of hours. UKPI significantly exceeded expectations at a most affordable price with Tim Burchell communicating in a timely manner.
If we ever need to trace anyone again, we'd instruct UKPI without hesitation.

October 27, 2023
Unprompted review
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Reply from UK Private Investigators

Georgina,

Thank you - the 25+ years of experience we have, means we can find people when other agencies fail. It was an absolute pleasure working for you.

Rated 5 out of 5 stars

My dealings with UKPI were swift and…

My dealings with UKPI were swift and professional. I am very grateful indeed for how quickly they found my cousin. Thank you.

October 12, 2023
Unprompted review
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Reply from UK Private Investigators

Elaine,

Thank you for your kind review. We pride ourselves on efficiency and excellent customer service.

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Rated 5 out of 5 stars

This company is exactly what they say…

This company is exactly what they say they can deliver I got my results in 24 hours money well spent will recommend them 100%
Thank you Tim for your help will definitely recommend

October 13, 2023
Unprompted review
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Reply from UK Private Investigators

Jennifer,

Thank you for your lovely review.

Rated 5 out of 5 stars

FAKE PERSON

They were very quick at looking into what I wanted them to do which was to look into someone. Always helpful aswell with any questions I had. Would use the service again if I needed to

September 12, 2023
Unprompted review
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Reply from UK Private Investigators

Dave, thank you for your review. It's always great to hear that we have made a difference. Please let us know if there is anything else you require.

Rated 5 out of 5 stars

Excellent Service!!

Superb company, would
Thoroughly recommend and would use them again should the need arise,
Provided plenty of information from very little to go on (just a mobile number and forename)

July 25, 2023
Unprompted review
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Reply from UK Private Investigators

Robert,

Thank you for your review. It is very much appreciated and as discussed, if you require any further assistance, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Helped trace someone for me who had…

Helped trace someone for me who had been scamming me. Fast response and very pleased with findings. I will certainly ask for help again if situation arises. Thank you Tim and Team. Antony.

July 10, 2023
Unprompted review
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Reply from UK Private Investigators

Antony,

Thank you for your review. It was an absolute pleasure to help you with this matter.

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Rated 5 out of 5 stars

Professional service

Very helpful and supportive with a difficult issue.

Reasonable cost and did not charge extra for simple advice.

Confidentiality maintained for my safety.

July 3, 2023
Unprompted review
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Reply from UK Private Investigators

Emma,

Thank you for your very kind review. It is most appreciated.

Rated 5 out of 5 stars

Results delivered as promised

Results delivered as advertised, as timely as advertised, and in a convenient, streamlined way. Then still went on to go above and beyond in my situation. Appreciated hearing back from a real live person in a timely way when first making my inquiry. Very much appreciate the excellent service, and would recommend this firm to anyone.

June 16, 2023
Unprompted review
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Reply from UK Private Investigators

Thank you for your review.

Rated 5 out of 5 stars

Excellent

I needed to trace a person who has a very common name and the only other things I knew was that the person lived in the London area and had a mobile phone (which was never answered).
UK Private Investigators located the person within 24 hours.
Highly recommended.

June 6, 2023
Unprompted review
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Reply from UK Private Investigators

Ludwik,

Thank you for your review. It was a pleasure to assist you.

Rated 5 out of 5 stars

Excellent and great value for money

We had a great experience quick easy great value for money got the job done so fast would recommend and use these again.

May 31, 2023
Unprompted review
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Reply from UK Private Investigators

Thank you for your honest and very kind review. It was a pleasure to assist you.

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Rated 5 out of 5 stars

I needed evidence to prove who was living at a property in dispute

I needed evidence to prove who was living at a Co owned house, as I am out of the country I could not confirm my suspicions. Uk private investigators quickly provided information which I can now act on. I would highly recommend them and would not hesitate to use again

May 23, 2023
Unprompted review
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Reply from UK Private Investigators

Thank you for your review, Tony. Please let us know if you require any further assistance.

Rated 1 out of 5 stars

Company failed to honour its refund policy and provided false information from a search

I hired this company to find the mobile number of the father for the boy who was beating up my 23 y.o daughter. I chose this company because of their "No quibble, full refund" policy as they stated in emails I retain. I called the number Mr B gave me and was for some woman in a different Shire, a totally different last name and gender and who had retained that number for years. It wasn't a new number for her! When questioned Mr B stated the number was correct and they must be hiding him. I have no idea why the father would want to be hiding but I confirmed by hiring another company, Ingram Associates, who did a proper search and got me the number I required. I tried to call Mr B but the moment I requested he honor the refund policy they tout, he no longer took my calls and just sent me emails stating the number was correct "at the time". This was false and is a total lie, the number I received from Ingram Associates was correct, he just gave me a random number and used the "at the time" to avoid the fact he failed. Either way he never honoured the refund policy which I am happy to publish. My daughter remained at risk of further abuse while I had to find another company, them do the search, call the father and sort the issues. I hold Mr B directly responsible for this delay. He has never been in touch again and has never provided a refund. Use UK Private Investigations at your own risk and those you care for.
Mr B response is again a lie, the number he gave was not for the person in question. and My daughter and I have constant contact 24/7 so he is trying to make out that she is trying to hide from me. Which she is not, take responsibility Mr B and own up that you failed. the number was never ever for the subject, if it was,,, why would I be complaining... I wouldnt, Id be happy and not have had to pay someone else to do his work. Additionally, in his reply he does not mention anything about the no quibble refund, again, the truth comes out. I would not be wasting my time on this if what I have said here, was not true. The fact he wanted me remove his name from this review says it all.

May 2, 2023
Unprompted review
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Reply from UK Private Investigators

Dear Mr Shaddock,

Thank you for your post.

At the time of completion, we provided you with the details as requested by you - said details were verified with MULTIPLE sources and were confirmed as both accurate and current. Subsequently, we have ourselves spoken with the subject on the number provided to you.

Your post on here is wholly inaccurate and defamatory in its very nature. We would, once again, suggest that you have a conversation with your daughter, who will, we are sure, be able to shed some light on her reasons for not wishing to have contact with you.

If there is anything else we can assist you with, please don not hesitate to get in touch.

Rated 5 out of 5 stars

Best value in the game.

Got me the information I needed on a background within 72hrs. Highly recommended

April 14, 2023
Unprompted review
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Reply from UK Private Investigators

Brandon,

Thank you for reviewing the service you received. It was a pleasure to help you.

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